1. RashimKumari
12/3 Riverpark Drive,
Liverpool NSW 2170
Ph: 0410501831
Email: sharmamuskan14@gmail.com
Professional Profile
I am a business intelligence and data analysist with a practical approach to problem solving and a drive to
see things through to completion. I have a great eye for detail. I enjoy overcoming challenges, and I have a
great passion for data analysis.
I have strong analysis skills as well as excellent interpersonal and communication skills. I specialize in
excel reports, data warehousing. I utilize my exceptional analysis skills to build reports and dashboards for
all business units and also have experience of HTML and CSS. I liaise directly with key stakeholders for
requirement gathering, scoping,analysis and development.
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that
I undertake, or situation that I am presented with. I am well organized and excellent in working with others
to achieve common goals.
Education
Masters in Computer Applications
Lovely Professional University, INDIA: 2011 – 2013
Bachelorin Computer Applications
Lovely Professional University, INDIA: 2008 – 2011
HIGH SCHOOLCERTIFICATE
BLUE STAR Public School, INDIA: 2008
Career Summary & Achievements

2. Team Support
WESTECHINDUSTRIALSOLUTIONS:May 2016 –Jan2017;
Description
Working as team support alongside the technical team providing support for reporting all
business update and client details.
Key responsibilities include;
 Handle customers on the phone and in person
 Resolved customer queries
 Managed and redirected customer complaints
 Processed customer orders
 Recorded all customer interactions
 Prepared letters and emails to customers
 Followed up with customers
Corporate Relationship Executive
RELIANCE COMMUNICATION, CHANDIGARH, INDIA: Aug 2013 - Jan 2015
Description
While efficiently working with legal and identification department, I was responsible for
gathering top level requirements for stakeholders and interpret them into the technical
specs, gather data requirements, scope the effort required and design report template.
Regularly communicate with stakeholders to keep them updated with progress.
Document the process for knowledge sharing and future reference.
Key responsibilities include;
 Analyze client’s business requirements and processes through document analysis,
interviews, workshops, and workflow analysis.
 Single touch point for all queries related to A&B Category accounts.
 Communicate client’s business requirements by constructing easy-to-understand
data and process models.
 Provide input into developing and modifying systems to meet client needs and
develop business specifications to support these modifications.
 Liaise between business and technical personnel to ensure a mutual
understanding of processes and applications.
 Resolving of all queries and issues pertaining to postpaid corporate accounts.
 Getting repeat and bulk orders from Corporates helping organization in Revenue
enhancement.
 Engaging with KDMs for newer business opportunities.

3. Business Analyst
RELIANCE COMMUNICATION, CHANDIGARH, INDIA: Feb 2015 - Mar 2016
Description
Working as part of the customer service team alongside the collection team and network
team, I was responsible for providing third level support to various departments in head
office across India. While maintaining Application support queue efficiently, I supported
warehouses and network teams with all their reporting requests and queries. This includes
requirement gathering and analysis for new development and for enhancement of existing
reports.
Key responsibilities include;
 Identify and reconcile errors in client data to ensure accurate business
requirements.
 Draft and maintain business requirements and align them with functional and
technical requirements.
 Facilitate monthly meetings with clients to document requirements and explore
potential solutions.
 Responsible for complete business and financial MIS for all PJHPHRY circles.
 Ensuring smooth ID management, Creating and Deleting Id and audits.
 Co-ordination with legal and SLEAC.
 Responsibility for audits pertaining to quality and various SR closures.
 Adherence to QA processes / SLAs/ guide-lines and audits.
 Responsible for C-SAT, T-SAT and I-SAT scores alongwith quality.
 Network CS SPOC and analysis on SRs raised for network.
Achievements
Appreciation won from SLEAC numerous times for support related to legal and LEA
matters.
Won Awards for Execution Excellence at CESA (Channel Experience & Service
Assurance) department.
Technical skills

4. Customer/Channel Relationship Management: Enhancing channel satisfaction matrices &
monitoring channel complaints. Building and maintaining healthy business relations, ensuring
maximum customer/Channel satisfaction. Generating various MIS report on Business Growth
and path forward.
Business Analysis and MIS: Making various business reports, MIS, Analysis helpful for the
organisation in achieving their business goals, Network co-ordinator with Network team, Quality
& Auditor.
Quality & Audit: End to end responsible for various Quality Audits related to SR closures,
Network closure cases and acquisition Audits.
ID Management: Managing Ids of PJHPHRY and providing different privileges as per
business rules, activating, de-activating the same as per compliance and conducting periodic
audits.
Revenue Enhancement & Up-selling: Responsible for revenue enhancement and up-selling
by analysing usage trend of the customers, selling them VAS as per their requirement and
frequently used applications etc.
Reporting: Compile and generate spreadsheet capturing key data related to company’s clients
using MS office. Create pivot tables and modify spreadsheets to achieve analytical goals.
Responsible for Processing data loss requests, manually entering of data, reconciling data
conflicts and creating data extracts and reports
Referees
ABHISHEK CHAUDHARY ASHISH PURI
Bathurst, N.S.W Sydney, N.S.W
M: 0432 635 460 M: 0421 629 265