Christopher Flowers has over 15 years of experience in hospitality, sales, and customer service. He holds a Bachelor's degree in Resort and Hospitality Management and an Associate's degree in Business Administration. His experience includes internships in guest services and as a front desk associate/night auditor at a hotel. He has also held sales management roles conducting business development, account management, and overseeing call centers.

1. CHRISTOPHER
FLOWERS
2479 SW 55TH
AVE
BELL, FL 32619
CDFLOWERS4819@EAGLE.FGCU.EDU
(386) 530-1590
EDUCATION
Resort & Hospitality Management, Bachelor of Science May 2015
Florida Gulf Coast University, Fort Myers, Florida
GPA 3.98 – President’s List (Fall, ‘12 & Spring, ’13 & Spring, ‘14); Dean’s List (Fall, ’13)
Relevant coursework includes: financial accounting; budgeting & finance; customer service
& sales; sales, advertising, & public relations; marketing; resort development &
management; resort & recreational facility management; lodging operations; law, legal
issues, & risk management; spa treatments & services; catering & special events; food &
beverage management; human resources; club management; and culinary trends
Business Administration, Associate of Arts December 2000
St. John’s River State College, Palatka, Florida
GPA 3.0
EXPERIENCE
Guest Services Representative (Internship) Sept. 2014 – Nov. 2014
Golisano Children’s Museum of Naples, Naples, Florida
 Operated front desk, including: check-in process for members and non-members,
registration for new memberships and renewals, processing payments, and other basic
guest service functions
 Coordinated with management to ensure the attainment of daily membership sales
goals and other marketing functions
 Operated the World Café, including: stocking, inventory, merchandising, point-of-
sale control, and quality assurance
 Coordinated with management to ensure minimum par levels for the various café
products were maintained
 Trained in point-of-sale application to provide coverage for museum retail outlet
Front Desk Associate/Night Auditor (Internship) April 2013 – Feb. 2014
Four Points by Sheraton, Fort Myers, Florida
 Conducted night audit and processed corresponding reports (daily revenue, cashiers’
summary, managers’ statistics, etc.) for management and ownership
 Oversaw operations for the 108-room hotel during the night shift, including night
audit activities, front desk activities, security detail, and housekeeping detail
 Provided basic front desk activities, including: check-in, check-out, concierge, guest
services, reservations, transportation coordination, and upgrades
 Provided ancillary support for Starwood CRS, ensuring room availability for each
new reservation
 Coordinated with the housekeeping department to ensure that all room status codes
were correct
Skills
Account
Management
Business
Development
Client Relations
Cold Calling
Creative
Problem
Solving
CRM Systems
Lead
Development
Performance
Analysis
Project
Management
Sales Analysis
Supply Chain
Management
Team Building
Team
Leadership
Territory Sales
Time
Management
Training &
Development

2. Sales Manager June 2010 – May 2011
Source1 Purchasing, Delray Beach, Florida
 Conducted initial screening and qualifying of hotel owners, ownership companies,
and property management companies interested in understanding their options
regarding procurement services
 Responsible for new business development and lead generation
 Maintained consistent dialog with clients regarding performance of various programs
 Developed and implemented sales reporting protocol and Customer Relationship
Management (SalesForce CRM) system protocol
 Secured a commitment from the prospective clients which adhered to established
purchasing guidelines, potentially reducing expenditures by eight percent
 Negotiated with national food and beverage distributors (specifically SYSCO, US
Foods, and FSA) to manage implementation of various programs
Teleservices Representative/Floor Supervisor January 2006 – July 2007
DialAmerica Marketing, Inc., El Paso, Texas
 Successfully performed outbound cold-call telemarketing campaigns, specifically
targeting largest Dial America Marketing Accounts: Bank of America, Wells Fargo,
Fifth Third Bank, US Bank, America Online, and Comcast
 Daily activities included conducting verbal presentations for credit card applications,
specifically targeting pre-qualified/pre-approved customers
 Processed credit card applications (primary objective), and performed balance
transfers (secondary objective)
 Consistently maintained highest performance ratings among branch representatives
for several programs
Sales Manager October 2003 – Dec. 2005
DirecTView Inc., El Paso, Texas
 Communicated frequently with area sales director to monitor sales reporting, develop
new strategies for client acquisition/retention, and to conduct data analysis
 Managed inbound/outbound call center, with approximately 15-20 representatives per
shift
 Responsibilities included: internal auditing of system, continual performance
evaluations of telemarketing staff, and residual management training (every six
months)
 Evaluated various promotional offers, as these were continually updated based on
regional availability
 Comprehensive annual evaluations of each system were performed, with the findings
reported in the annual sales meeting
 Coordinated installations with the head service technician and the office manager to
ensure logistical efficiency
Vender
Partnerships
Vender
Sourcing