Diane M. McHugh has over 20 years of experience in credit management, accounts receivable, and collections for retail, military, and distribution customers. She has a proven track record of designing and implementing systems like EDI/EFT and the Vistex check add-on system. As a financial coordinator, she is responsible for over 600 customers and $70 million in receivables. She has expertise in SAP, credit analysis, customer relations, and strategic decision making.

1. D IA NE M . MCHUGH
517 Bennett Street Email: diamch@comcast.net
Luzerne, PA 18709 Phone: (H) 570.287.8017  (C) 570.328.4280 
CREDIT MANAGEMENT
A top-performing Credit Manager credited with being instrumental in the design and implantation of the first U.S.
Company to go EDI/EFT with DECA, a military defense commissary agency. Solid background in SAP and an
instrumental member in the introduction of Vistex Check add-on system. Highly accomplished in Credit Management
for Retail, DSD and Military accounts. Proven expertise in Government contracts and accounts. Expertise in Credit &
Collections, Accounts Receivable and Dispute resolution for Retail, Direct Store Delivery, Distributors, Government
and 3rd
party customers. 98% Collection rate on accounts.
AREAS OF EXPERTISE
 SAP
 Vistex
 Credit Analysis/Reporting
 Customer Relations
 Department Training
 Performance Driven
 New Program Development
 Strong Communication Skills
 Key Decision Making Ability
 One Note
 MS Office

KEY SKILLS ASSESSMENT
STRATEGIC KEY PERFORMANCE – Responsible for over 600 DSD customers with 70M in receivables. Involved in the
implementation of SAP Credit/AR systems into Kraft Foods at the Wilkes-Barre location. Instrumental in the design of
the cash application module VISTEX which provided more accurate and expedient cash management.
CREDIT MANAGEMENT – Committed to development of strategic customer partnerships through excellent
communication and negotiating skills, prioritizing situations and reaching resolutions.
PROFESSIONAL EXPERIENCE
MONDELEZ GLOBAL LLC, WILKES-BARRE, PA (FORMALLY KRAFT FOODS)
FINANCIAL SERVICE COORDINATOR
 Essential representative tasked with complete responsibility of over 600 DSD customers with 70M in receivables,
including Direct Store Delivery and Retail customers.
 Facilitate Credit/Collections, Accounts Receivable applications and Dispute resolutions for customers.
 Maintain order processing for EDI, manual order processing, EFT & manual payment applications.
 Launched EFT payment/EDI invoicing relationships with DSD accounts.
 Experienced in improving payments and customer relations via excellent communication with customers,
Logistics and Sales.
 Expertise for account evaluations via credit analysis and reporting for Management.
KRAFT FOODS, WILKES-BARRE, PA CUSTOMER FINANCIAL SERVICE REPRESENTATIVE
 Started as General Collections clerk for DSD accounts.
 Promoted to Military Collections Coordinator responsible for all Government contracts and collection activity for
over a $100M in monthly invoices.
 Worked with US Military to be the first Vendor to go EDI/EFT. Set up all Nabisco Military accounts to bill
properly, worked with price coordinator on any deduction issues. Nabisco maintained a 100% on time collection
rate due to proper maintenance of contracts and internal Sales and IS Dept. Received 2 promotions to Military
Senior Collections Manager.
 Expertise in Direct Store Delivery and Warehouse background.
 Expertise in duties pertaining to relations with 3rd
party Distributors for Kraft Pizza. Promoted to Financial
Coordinator maintaining all Distributors from Sale to delivery to customers.

2.  Head of Project to make on line Credit application. Successfully completed in 3 months and still used today.
 Expertise for Military, DSD & Retail such as DeCa Military, AAFES Army Air Force Exchange, Marine/Navy.
 Headed up many projects during my time in the Military to keep making system improvements
 Worked with Kraft SAP Catalyst Team as a tester for transition from CARMS to SAP on all Credit/Cash
Application/Dispute systems and the actively involved in transition to Vistex add on for cash application.
 Instrumental in redesign of Military Cash Application. Shortening cash application time.
 Began work in Warehouse as Financial Service Coordinator for Kraft Foods handling Major Drug Accounts such as
CVS & Cardinal Health.
 Moved to Financial Senior Credit Analyst position with Mondelez to improve collections in an area lacking on
timely payments. Collection Rate was vastly improved. Worked with training new employees in proper collections
technique.
 Collections went from ADL of 35.4 to 27.7 days with 25 day terms of sale.
 Instrumental in the training of 3rd
party vendor for job transfer. Knowledge Transfer Team member for
Vistex A/R Cash application, Credit and Collections of various customer accounts on SAP system. Training
on DSD Transportation applications, audit policy and system requirements.

EDUCATION & TRAINING
Bachelor of Arts, Business Administration, King’s College, Wilkes-Barre, PA
Associate of Arts, Communications, Penn State University, Wilkes-Barre, PA
Multiple D & B classes for Credit Analysis.
Time Management, Diversity Training, Business Writing.
AWARDS & DISTINCTIONS
Recipient of 2 Management Awards for Involvement in SAP System Transition.
Management award for Vistex Cash Application System.
Volunteered to serve on the SAP Transition Team to bring SAP systems to location.
Member of Mondelez SAFTY Committee. On a panel to improve overall safety in the building
CEO Volunteer
Volunteer in town of Luzerne for community projects
Former member of TDI. Therapy Dogs International.
Active in Dog Training.