This document summarizes the qualifications of Sandra Evans, who has over 20 years of experience in banking operations, financial controls, and customer service. She is seeking a new opportunity involving deposit operations, accounts receivable/payable, item processing, cash management, and accounting reconcilement. Her experience includes roles as a Reconciliation/Control and Item Processing Specialist at United Bank, a Senior Deposit Operations Specialist at Countrywide Bank, and a Customer Service Representative at Armed Forces Bank.

1. Sandra Evans (Georgia)
Woodbridge, VA
571-575-6434
Sandrae39@aol.com
SUMMARY
Banking operations, financial controls and customer service specialist with more than
two decades of hands-on experience managing all phases of individual and corporate
accounts. Consistently recognized for superior performance, attention to detail, public
affairs specialist, and outstanding skills in customer relations, communications and
dedication to teamwork.
SEEKING
Professional growth opportunity in the areas of deposit operations, accounts
receivable/payable, item processing, cash management, accounting
reconcilement, check disbursement, customer relations.
EXPERIENCE
2007 to present
Reconciliation/Control, Item Processing, Deposit Operations Specialist
United Bank - Chantilly, VA
Responsible for balancing internal general ledger accounts and demand deposit
accounts, and reconciling Federal Reserve general ledger accounts as well as Brinks,
Wells Fargo and other major financial institutions. Oversee control processes for both
necessary and unexpected transactions and efficiently resolve discrepancies. Routinely
provide assistance to branch managers in reconciling cost center general ledgers.
2002 to 2007
Senior Deposit Operations Specialist
Countrywide Bank - Alexandria, VA
Assisted customers with full banking services, including opening, changing or closing
IRAs, Certificates of Deposit, UTMA minors/custodial, estate, trust, business and Money
Market checking accounts. Authenticated information shown on account applications to
ensure compliance with FDIC rules. Performed additional administrative functions
including producing daily productivity reports. Received performance achievement
awards in 2003 and 2005 Alexandria location recognized in 2003 and 2006 for highest
customer satisfaction rating in Northeastern Region.

2. 1997 to 2002
Customer Service Representative
Armed Forces Bank - Arlington, VA
Performed full range of front-line teller services, including opening and closing accounts,
handling transactions, cross-selling banking products and investigating and resolving
customer disputes. Regularly assigned by bank manager to train and mentor new staff.
Received numerous written and verbal commendations for performance.
1993 to 1996
Assistant Manager
Jeans West - Springfield, VA
Oversaw all sales floor activities, responsible for inventory management, reconciled and
deposited daily receipts, hired and trained new employees and determined employee
work schedules for high sales volume retail clothing store. Over a three-year period,
store consistently increased sales performance. (In 1996, chain was absorbed by
another company resulting in the closure of the store.)
SPECIALIZED TRAINING
- Bank Secrecy Act (BSA); BSA for Other Business Groups
- Suspicious Activity Report (SAR)
- FDIC Office of Foreign Assets Control (OFAC) Policies
- Community Reinvestment Act (CRA) Compliance for Large Institutions
- USA Patriot Act Customer Identification Program (CIP) Rules Basic
- Identity Theft Prevention
- “Keeping It Confidential”
OTHER PROFESSIONAL SKILLS/EXPERTISE
- Microsoft Office, Word, Excel, PowerPoint, Outlook
- Windows XP, Windows 11
- Proof Operation Machine
- Lotus Notes - Fiserv system
- FIS System
- CBS Plus
- FED Reserved System
- Ten Key calculator,
References available upon request.