1. SUMMARY
HIGHLIGHTS
EXPERIENCE
JEANNE CRAWFORD632 Saint James Drive, Loris, SC 29569 | H: 980-219-1452 | jcrawford.nc@gmail.com
Diligent and driven Business Professional who has achieved success in a variety of roles with increasing levels of
responsibility. An effective communicator and team-player with strong management and organizational skills.
Self-motivated with strength in ensuring the highest level of customer service while maintaining focus and efficiency in
high pressure environments. Creative problem solver with a diverse business background.
Licensed Real Estate Agent in the
State of North Carolina (currently
inactive)
Lean-Six Sigma (yellow belt)
Pace Setter Award Granted by
Wachovia for Excellence in Customer
Service
Proficient with Microsoft Office Suites,
Excel, PowerPoint
OpsTechnology software
07/2015 to Current National Account Representative
LOWE'S COMPANIES, INC － Mooresville, NC
10/2012 to 07/2015 Administrator GSA
12/2009 to 10/2012 Government Sr. Sales Specialist
Developed process flow and implemented improvements that led to streamlined and
more efficient process.
Incorporated strategic direction with a focus on account development; increase the
pipeline of potential accounts for the Pro field teams by establishing the relationship
with national customers and selling the value proposition on behalf of the company
Lead, oversee and responsible for the contractual activity for GSA contract as well as
state and local government agreements.
Providing contractual knowledge throughout implementation, execution and close out.
Conduct independent reviews of government procurements (RFP,RFQ,RFI) ensuring
compliance is met and the associated level of business/financial/compliance risk
through knowledge of FAR,DFARS regulations with the assistance of legal counsel;
knowledge of terms, conditions and policies governing assigned contracts Work
cross-functionally as a Team Player with Stores, Legal, QSP, Merchandising, vendors,
Installed Sales, Risk Management, Procurement, & Replenishment to execute
business strategies to grow B2B sales.
Coordinator for the Pro Field teams national account and national affiliation activities
and events, trade shows, conventions, etc.
10/2007 to 12/2009 Office Manager/Mortgage Processor
Primary Residential Mortgage － Cornelius, NC
Oversee daily office operations while ensuring the process of all mortgage loans
through closing/post-closing.
Completed daily operations of the office in addition to loan processing responsibilities
Compliance management, maintaining all loan documents to ensure a salable loan to
FNMA, Freddie-Mac and all bank investors, tracking of funding documents,
reconciliation of end-of-year balances, maintenance of spreadsheets reflecting current
funding.
Streamlined the communication between the Account Executive, Customer, Investors
and Attorneys to ensure the highest level of customer service.
06/2005 to 10/2007 Account Executive, Jr. Underwriter,
Wachovia Bank/Wells Fargo Bank － Charlotte, NC
Troubleshooter/Problem solver- Maintained client relationships through multiple
channels inside and outside the corporation.
Review and sign-off PTD (prior to doc) and PTF (prior to funding) conditions,
Re-Run, Read & Interpret automated Underwriting Systems (AUS) as needed.
Assist in special project assignments requested by Management.
Underwritten to meet FNMA, FHLMC, Jumbo, VA, FHA standards.

2. EDUCATION
INTERESTS
01/2002 to 01/2005 Office Manager/Mortgage Processor
Colonial Mortgage Group, Inc － Huntersville, NC
Oversee daily operations of the office in addition to loan processing responsibilities
following all guidelines for saleable loans.
Assisted CEO with expense and sales reporting.
Managed post compliance follow through and selling of loans to investors.
Monitored high risk loans, investigating red flags for fraud,
01/1993 to 05/2002 Bank Customer Service, Mortgage Escrow , Mortgage Processor, Production
Assistant, Relationship Mgr
First Fidelity Bank/Wachovia Bank/Wells Fargo Bank － Toms River, NJ, Charlotte, NC
Acted as a liaison in all facets of mortgage origination over the largest region for the
Home Equity division. Troubleshooting field issues, expediting processes, escalating
concerns and representing the field inside the service center.
Assisted Mortgage Brokers, Account Executives, inside and outside sales support, and
provided reporting for all sales staff
Met processing and closing goals in high volume office managing 60-70 cases on a
monthly basis.
Communicated daily with Title Companies and Attorneys to ensure closing dates were
met.
Maintained Tax and Insurance Escrow accounts, collections and reporting
Provided superior customer service in high volume branch in the bank teller position
-cross selling all bank products.
Coursework included finance, business management, & accounting.
Ocean County Community College
Participate in Lowe's Heroes Program, 2009-2015.