conflict management

1. CONFLICT
BY- MAYURI VADHER

2. Introduction
• conflict is a disagreement through which the parties involved perceive a
threat to their needs, interests or concerns.
Types of conflict:-
• Values conflict
• Power conflict
• Economic conflict
• Interpersonal conflict
• Organizational conflict
• Environmental conflict

3. Styles of conflict & strategy grid

4. Why conflicts occur???
• Miscommunication
• No Compromise
• Beliefs
• Perceptions
• Interest
• History

5. Aggressive People
• Body language
– Stiff and straight
– Points, bangs tables to emphasize points
– Folds arms across body
• Verbal language
– “I want you to…”
– “You must…”
– “Do what I tell you!”
– “You’re stupid!”

6. Submissive people
• Body Language
– Avoids eye contact
– Stooped posture
– Speaks quietly
– Fidgets
• Verbal Language
– “I’m sorry”
– “It’s all my fault”
– “Oh dear”

7. Assertive People
• Body language
– Stands straight
– Appears composed
– Smiles
– Maintains eye contact
• Verbal language
– “Let’s”
– “How shall we do this?”
– “I think… What do you think?”
– “I would like…”

8. Case studies
• Value & Interpersonal Conflict
Pawan and Mohit are neighbors.
For the past week Mohit’s friend has stayed over every night.
This affects Ken's sleeping, and he didn't do well on a test one morning.
•Organizational conflict
An ABC firm is planning to implement new technology for higher efficiency.
The problem is, few employees are accepting the change and few are not
ready to accept it. Because of which conflict has arisen.

9. How to resolve Conflict???
• Build trust
• Clearly define participants' roles and authorities
• Establish ground rules
• Promote leadership
• Bring a collaborative attitude to the table
• Recognize time and resource constraints
• Address cultural differences and power imbalances
• Link decision making and implementation
• Promote good communication and listening skills

10. PLAY