The slides have been prepared and revised by engineering students at UET, Lahore. They presented it for their evaluation for the subject 'Communication Skills'.

2. Presented To:
Ma’am Mehvish Riaz
ASST Prof. UET, Lahore

4. Types of conflicts:

5. Conflicts can be…
• Difference of opinions or approach
• Competing interests and goals
• Value conflicts
• Unclear/unspoken
• Space needs: ‘keep your distance’
‘do not disturb’, 'refueling’

6. Causes of Conflicts

7. Symptoms of Conflicts
• Avoidance
• Repression
• Reactive
• Loss of trust
• Disagreements

8. External and Internal Conflicts
External conflict is a struggle that takes place between
the main character and some outside force. Therefore,
it is outside the body of the protagonist.

9. Internal conflict
Internal Conflict is conflict that the protagon
ist experiences within himself.

11. Examples of Conflicts
•In the Harry Potter series, Harry's main conflic
t is with Voldemort and those who are working
for him.

12. •In The Lion King, Simba has an external conflict with
his uncle Scar, but he also has an internal conflict as
he works through his guilt over his father's death.

13. •In Hamlet, Hamlet has a conflict with his uncle, wh
om he suspects of murdering his father in order to
be king. Hamlet also has some internal conflict, as
he struggles with his own feelings during the play.

14. Other Examples of Conflict
• Conflict on Pak-India Border
• Hindu-Muslim-Christian-Jew conflicts
• Economic, religious, social, professional, domestic, personal, and
gender-based conflicts
• Shohar-Saas-Bahu-Nand conflicts in Pakistani dramas
• Conflicts of interests at workplace

15. • How would you react if
a coworker blamed you
for something that wasn’
t entirely your fault (e.g.
missing a deadline)
during a meeting

18. Strategies to Manage Conflicts
• Avoidance
• Competition
• Accommodation
• Compromise
• Collaboration

19. Steps to resolve conflicts

21. Conflict Continuum
• I win, you lose (Competition)
• I lose or give in (Accommodation)
• We both get something (Compensation)
• We both “win” (Collaboration)

22. How to prevent conflicts?
•Frequent meeting of your team
•Allow your team to express openly
•Sharing objectives
•Having a clear and detailed job description
•Distributing task fairly
•Never criticize team members publicly
•Always be fair and just with your team
•Being a role model

25. Tips for Managing Conflicts
• Avoid feelings or perceptions that imply the
other person is wrong or needs to change
• Communicate in a desire to work together to
explore a problem or seek a solution
• Exhibit behavior that is spontaneous and destru
ction-free

26. Take it positively

27. Recommended Book & Movie
TED TALK: Conflicts is a place of possibility
https://www.youtube.com/watch?v=WfQeH3092Sc