Business Analyst , in Telecommunication domain (AT&T account) in IBM India Pvt Ltd, having an experience of 3.5 years.

1. Mayur Malhotra
No 592,5th
Cross,9th
Main, HBR Layout, Kalyan Nagar Post, Bangalore-560043
Email: ermayurmalhotra@gmail.com Phone: (M) +91 9538558880
A seasoned professional offering 3+ years of IT experience is seeking challenging position as Business
Analyst which will utilize my strong technical, analytical and leadership skills and provide me an
opportunity towards organizational as well personal growth
Competency Matrix
• Business Analysis • Project Assessment & estimation
• E2E Design, Development and Testing • Quality Assurance
• Service Assurance (Fault Management) • Client Relationship Management
• Network Management Systems (Telecom) • Release Management
• Software Development Life Cycle • Customer Delivery management
• Business Solution & Architecture • Documentation
• Requirement Analysis, Scoping &
Engineering
• Technical & Client Support
• Agile Methodology
SYNOPSIS
• Proactively leading and delivering all SDLC phases of diverse technology projects and complex integration
with multiple existing and new enterprise applications in Service Assurance of telecom domain
• Good in agile and waterfall methodologies. Able to manage project teams and known for high-quality
deliverables that meet or exceed timeline and budgetary targets
• Experience as a Business Analyst including a solid understanding of Business Requirements Gathering,
Business Process Analysis, Business Process Modeling, Business Logic, Case Tools, planning and risk
assessment
• Proven analytical and problem solving abilities, Good communication skills, interpersonal skills, self-
motivated, quick learner, team player, training skills
TECHNICAL PROFICIENCY
GUI Tools : BMC’s Remedy 8.1
Tools Used : Microsoft office , Rational Requisite Pro, Rational Clear Quest, Rally (CA Agile Central),
TDP (Technology Development Platform)
Telecom Skills : Service Assurance
Operating Systems : Windows 95/98/XP/7
Methodologies : Configuration Management, Business
Process Modeling (BPM), ITUP (Waterfall), Agile(Scrum).
CERTIFICATIONS
• ITIL V3 Foundational
• AHM 250
ACADEMIA
Bachelor of Engineering in Electronics and Communication Engineering Graduated in July 2011 from
Uttar Pradesh Technical University,Lucknow with Honors (75.06%).
Trainings on:
• Estimation Techniques
• Function point Methodologies
• Clear quest
• Agile Methodologies

2. • Rational Requisite Pro
CAREER MILESTONES
Recipient of :
• “Service Excellence” Award from IBM
• “Blue Thank” Award from AT&T client for managing and delivering projects on time
PROFESSIONAL CONTOUR
Lead E2E Business Analyst
IBM India Pvt. Ltd, Bangalore
Dec 2012 to till date
Working as lead E2E Business Analyst for various ticketing applications under the Service Assurance space in
AT&T Account
Job Responsibilities:
• Responsible for the delivery of multiple enhancement projects encompassing Analysis, implementation of
solutions, design, development , testing, User Acceptance testing and end user training
• Responsible for managing scope, planning, tracking, change control, aspects of the project for various
ticketing application
• Responsible for delivering end to end business solution for various application under service assurance
space for the client
• Provide day to day direction to the project team and regular project status to the customer and senior
management
• Mentoring junior members of the team and conduct training on cross functional and product trainings
(Telecom Domain and Service assurance), Processes and usage of the systems
• Developed detailed system requirements for a new Service Assurance platform for Business Customer Care
and Network care, to define automation features that streamlined the maintenance process by collaborating
with end users by focusing on all the ticketing applications in AT&T
• Own the project from the initial phase of PIF (Project Initiation Forum) to the deployment stage. Review
Application Design, System Test Case and UAT test cases to make sure that the user requirements are met.
• Responsible for business communications and presentation by creating, editing, and coordinating extensive
communication networks (facilitation of joint application design (JAD) sessions and interviews, written
correspondence, reports, implementation requirements, project status reports, oral presentations and email),
to keep executive staff and team members apprised of goals, project status, and resolving issues & conflicts.
System Engineer/Business Analyst
IBM India Pvt Ltd, Bangalore
Working as a lead Business Analyst for Telco Major client in the Service Assurance space for AOTS trouble
management and change management applications which is built on remedy platform.
Job Responsibility:
• Responsibilities span end-to-end lifecycle of a new and complex project, from system requirements through
delivery and production/Deployment, providing technical, architectural, and project management leadership
to ensure overall solution integrity.

3. • Define current and future operational scenarios( processes, models, use cases, plans and solutions) and
work with the client and the I/T Architect to ensure proper translation of business requirements to I/T solution
requirements.
• Identifying, documenting requirements and analyzing these requirements from a business & solution
perspective by interacting with users
• Manage any customer interaction during automation for ticket resolution (e.g. business escalations, end user
support etc.)
• Daily monitoring of the automation process together with the delivery manager and client.
• Automation features includes ebonding with external access suppliers, auto-referral of troubles to
appropriate internal centers, and on-boarding new services such as Ethernet, IP and Local services
• Involved in discussions with clients and performing requirement analysis, Performing GAD (Gap Analysis
Documentation), IAD (Interface Analysis Documentation) for a project
• As an application Subject Matter Expert/SPOC provided feasibility solutions to Customers and Development
teams
• Working with developers, Testers and a variety of end users to optimize system capabilities and reduce
manual work on tickets for AOTS TM and AOTS CM applications to ensure technical compatibility and user
satisfaction
• Organizing meeting for reviewing the documents, getting approvals from the Stakeholders
• Clarified client requirements via feedback sessions in coordination of all stakeholders
• Filling up the Requirement and Traceability Matrix to map the business requirement to technical requirement
• Interfacing between Business and Technical team for any issue discussion during testing and UAT/ORT
• Active participation in the Application low level design/Test case design reviews and provides the valuable
comments when necessary
• Identifying options for potential solutions and assessing them for both technical and business suitability.
Provide estimation for Time and Cost required for the project I worked with.
PREVIOUS ASSIGNMENT
Business Analyst
Feb -2013 to till date
Project Title: AT&T Service Ethernet Over Light Speed
Client: AT&T
Project Description :
AT&T Service Ethernet Over Light Speed project provide following services to user .
• Suite of Internet Protocol (IP)-based products and services, including television, broadband internet, and
VoIP telephone service . (Quadraple play of voice, video, data and wireless)
• U-verse utilizes fiber-to-the-node and fiber-to-the-premises technology to obtain speeds up to 25 Mbit/s to
the user's home.
• Uses fiber-optic connections to boxes either within a neighborhood or at each home's network interface
device. High-speed digital subscriber lines .
Job Profile / responsibilities
• Responsibilities span end-to-end lifecycle of a new and complex project, from system requirements through
delivery and production/Deployment, providing technical, architectural, and project management leadership
to ensure overall solution integrity.
• Define current and future operational scenarios( processes, models, use cases, plans and solutions) and
work with the client and the I/T Architect to ensure proper translation of business requirements to I/T solution
requirements.
• Identifying, documenting requirements and analyzing these requirements from a business & solution
perspective by interacting with users

4. • Manage any customer interaction during automation for ticket resolution (e.g. business escalations, end user
support etc.)
• Working with developers, Testers and a variety of end users to optimize system capabilities and reduce
manual work on tickets for AOTS TM and AOTS CM applications to ensure technical compatibility and user
satisfaction
Business Analyst
Jan -2015 to till date
Project Title: Trinity
Client: AT&T
Project Description:
 Trinity is a completely new hosted VoIP service set up in completely different fashion than anything AT&T
offered before.
 Single platform architecture that provides UC and hosted voice is the key to reducing portfolio complexity,
creating investment efficiency, and lowering operating costs.
 Trinity helps in consolidating existing Hosted Voice services on a common virtualized platform.
 The following is a list of services in the AT&T BVoIP/UC product portfolio. The consolidated platform
envisions a simplified product portfolio based on a common platform that will support customer needs
addressed by these products.
 UC Voice
 MS Lync (future enhancement)
 Voice DNA (Enterprise and Small Business)
 Hosted Voice Service (HVS)
 Business Ready
 Business U-Verse voice
 Office@Hand
Job Profile / responsibilities
• Responsibilities span end-to-end lifecycle of a new and complex project, from system requirements through
delivery and production/Deployment, providing technical, architectural, and project management leadership
to ensure overall solution integrity.
• Define current and future operational scenarios( processes, models, use cases, plans and solutions) and
work with the client and the I/T Architect to ensure proper translation of business requirements to I/T solution
requirements.
• Identifying, documenting requirements and analyzing these requirements from a business & solution
perspective by interacting with users
• Manage any customer interaction during automation for ticket resolution (e.g. business escalations, end user
support etc.)
• Working with developers, Testers and a variety of end users to optimize system capabilities and reduce
manual work on tickets for AOTS TM and AOTS CM applications to ensure technical compatibility and user
satisfaction
Business Analyst
Jan -2015 to till date
Project Title: AT&T BVoIP
Client: AT&T
Project Description:
 In at&t’s terms, Business Voice over IP (“AT&T BVoIP”) is a portfolio of services that enable the transmission
of voice telephone calls in IP format over the Internet. (Enterprise Customers)
 at&t BVOIP Portfolio includes the following offers:
Enterprise Services:
 IP Flexible Reach
 AT&T IP Toll Free Service
 Customer may make On-Net Calls and Off-Net Calls from AT&T BVoIP Sites.

5. Calling Plans
A (US LD only)
B (Local and US LD)
C (Local and LD Package)
Job Profile / responsibilities
• Responsibilities span end-to-end lifecycle of a new and complex project, from system requirements through
delivery and production/Deployment, providing technical, architectural, and project management leadership
to ensure overall solution integrity.
• Define current and future operational scenarios( processes, models, use cases, plans and solutions) and
work with the client and the I/T Architect to ensure proper translation of business requirements to I/T solution
requirements.
• Identifying, documenting requirements and analyzing these requirements from a business & solution
perspective by interacting with users
• Manage any customer interaction during automation for ticket resolution (e.g. business escalations, end user
support etc.)
• Working with developers, Testers and a variety of end users to optimize system capabilities and reduce
manual work on tickets for AOTS TM and AOTS CM applications to ensure technical compatibility and user
satisfaction
Working as a Business Analyst for Telecom Major client in the Service Assurance space for AOTS trouble
management applications which is built on Remedy platform.
Job Profile / Responsibility:
• Responsibilities span end-to-end lifecycle of a new and complex project, from system requirements through
delivery and production/Deployment. Providing technical, architectural, and project management leadership
to ensure overall solution integrity.
• Define current and future operational scenarios( processes, models, use cases, plans and solutions) and
work with the client and the I/T Architect to ensure proper translation of business requirements to I/T solution
requirements.
• Identifying, documenting requirements and analyzing these requirements from a business & solution
perspective by interacting with users
• Manage any customer interaction during automation for ticket resolution (e.g. business escalations, end user
support etc.)
• Involved in discussions with clients and performing requirement analysis, Performing GAD (Gap Analysis
Documentation), IAD (Interface Analysis Documentation) for a project
• As an application Subject Matter Expert/SPOC provided feasibility solutions to Customers and Development
teams
• Mentoring junior members of the team and conduct training on cross functional and product trainings
(Telecom Domain and Service assurance), Processes and usage of the systems
• Own the project from the initial phase of PIF (Project Initiation Forum) to the deployment stage. Review
Application Design, System Test Case and UAT test cases to make sure that the user requirements are met.
• Working with developers, Testers and a variety of end users to optimize system capabilities and reduce
manual work on tickets for AOTS TM and AOTS CM applications to ensure technical compatibility and user
satisfaction
• Organizing meeting for reviewing the documents, getting approvals from the Stakeholders
• Clarified client requirements via feedback sessions in coordination of all stakeholders
• Filling up the Requirement and Traceability Matrix to map the business requirement to technical requirement

6. • Interfacing between Business and Technical team for any issue discussion during testing and UAT.
• Active participation in the Application low level design/Test case design reviews and provides the valuable
comments when necessary
• Identifying options for potential solutions and assessing them for both technical and business suitability.
Provide estimation for Time and Cost required for the project I worked with.
• Preparing the Function Points of a particular project ,to give the exact estimation of the work done in the
project.
CURRICULAR ACTIVITIES
• Active member of IBM club.
• Participated in 10k run in IBM BlueRun Marathon.
PERSONAL DETAILS
Date of Birth : 11th
July 1989
Languages Known : English , Hindi and Punjabi
Passport Availability : Yes
Marital Status : No
References: Available upon request

7. • Interfacing between Business and Technical team for any issue discussion during testing and UAT.
• Active participation in the Application low level design/Test case design reviews and provides the valuable
comments when necessary
• Identifying options for potential solutions and assessing them for both technical and business suitability.
Provide estimation for Time and Cost required for the project I worked with.
• Preparing the Function Points of a particular project ,to give the exact estimation of the work done in the
project.
CURRICULAR ACTIVITIES
• Active member of IBM club.
• Participated in 10k run in IBM BlueRun Marathon.
PERSONAL DETAILS
Date of Birth : 11th
July 1989
Languages Known : English , Hindi and Punjabi
Passport Availability : Yes
Marital Status : No
References: Available upon request