Joseph Ballou has over 10 years of experience as a senior business analyst with skills in business process analysis, requirements elicitation and management, and software quality assurance. He has a background in solutions development and experience managing technical projects for companies such as Time Warner Cable and Fidelity Investments. Ballou holds a B.S. in Computer Information Systems and an executive certificate in business analysis.

1. JOSEPH F. BALLOU, JR.
Charlotte, North Carolina 28215 704-625-0345 joseph.ballou@yahoo.com
SUMMARY
Senior Business Analyst with extensive experience in solutions development including 10+ years
performing business process and systems analysis, offering skills in business process analysis and
modeling; requirements elicitation, analysis, and management; and software quality assurance.
Highly skilled in communicating with all levels of management and business organizations, utilizing
excellent communication and interpersonal skills in gaining understanding of business and user needs
and expectations, fostering a collaborative solution definition environment.
PROFESSIONAL EXPERIENCE
Business Analyst, Technical Project Manager, Time Warner Cable through Acclaim Systems,
Charlotte, NC 6/2010 – 12/2010
Elicit and develop requirements and manage programmer onboarding process for TV Everywhere offering.
• Write use cases for authentication and authorization services resulting in comprehensive requirements
documentation and test coverage.
• Write authentication user stories for iframe implementation providing clear requirement set for new TV
Everywhere sign in experience replacing legacy re-direct solution.
• Manage technical information flow and troubleshoot SAML authentication and SOAP authorization
services resulting in successful programmer TV Everywhere on-time implementations.
Sr. Business Analyst, Fidelity Investments through Veritude, Durham, NC 10/2008 – 11/2008
Support implementation of new financial services service center desktop and applications, providing service
representatives with client company benefit and payroll information and transaction processing capabilities.
• Elicit and develop requirements for systems improvements through workplace observation, business
analytics, and discussion of end user’s and management’s assessment of current toolset.
• Execute User Acceptance Testing of financial services benefit administration applications.
Sr. Business Analyst, Verizon Communications through Kforce, Cary, NC 2/2007 – 9/2008
Evaluate and provide solutions for business requirements from multiple stakeholders for implementation into
complex order entry, service delivery, and inventory management processes, across multiple systems.
• Perform functional analysis of business requirements to be fulfilled by service delivery, inventory, and
change management system, and elicit and document software solution requirements utilizing existing
functionality or new systems development.
• Analyze business requirements, elicit and develop functional requirements for automated service
delivery, billing, and operations hand-off procedures for new products with revenue projections in
excess of $100 million.
• Analyze and formalize requirement details through a “To-be” business process model for change
management request automation, resulting in faster ticket resolution and updates to CPE, with increased
router configuration database accuracy.
• Utilize use cases and context diagrams to develop software requirements detailing the recommended
approach to systems-based solutions for business needs.
Business Systems Analyst, College Foundation, Inc., Raleigh, NC 1/2004 – 2/2007
Elicit, define, and manage software requirements needs for enterprise-wide user groups, gaining understanding of
processes and making systems recommendations to enhance products and productivity.
• Perform as the liaison and translator between management and the development team to elicit and
define software requirements for new web services and iSeries back end systems capabilities, resulting in
implementation of new online products as well as internal systems enhancements.
• Design and develop new HTML prototype to initiate web form enhancement discussions resulting in
improved requirements quality, greater web application usability, and more intelligent web services.

2. • Create and present use case-based demo of mocked-up page flows for new web form to further elicit
and develop detailed requirements for customer facing web application resulting in clear stakeholder and
IT understanding of deliverables.
• Work with executive management to deliver consistently formatted and engaging web page content and
publish resultant requirement definition documentation to development team.
Quality Assurance Team Lead, Sony Ericsson, RTP, NC 7/1999 – 11/2003
Manage software test team activities, develop test plans and scripts, and perform testing of GSM and CDMA
handsets. Utilize RequisitePro to manage and track requirement compliance.
• Direct team members in test plan development for the highest visibility feature on a new CDMA
handset with camera and imaging solutions, and completed project on time.
• Gather multiple requirements documents, develop test plans and steps, and perform automated and
manual testing of the voice services handset features on phones that provided $140 million in sales.
• Improve handset quality by uncovering defects present in multi-generational code base that had not
been discovered in over 2 years of use.
• Manage 7 verification engineers at local and remote locations in test plan development and execution
resulting in comprehensive device testing and final test result reporting to management.
Business / Product Requirements Analyst, LM Ericsson through Kelly Services, RTP, NC 3/1998 - 7/1999
Develop consumer product user interface and application requirements for cutting edge mobile platforms.
• Develop detailed AM/FM radio presentation product requirements including custom fonts and icons,
resulting in delivery of unique first generation mobile phone with radio.
• Research Software Requirement Management (RM) tools and recommend tool ultimately selected as the
central repository for the CDMA mobile handset requirements.
Business Analyst, Project Manager, MCI Communications Corporation, Cary, NC 5/1993 – 3/1998
Analyze business processes, elicit and develop software requirements, obtain project funding, negotiate and
package releases, manage the development schedule, and manage user acceptance testing.
• Lead team of 3 requirements engineers in contextual business process analysis and re-engineering of
Customer Service Center resulting in management decision to fund systems replacement projects.
• Utilize various business analysis methodologies to build the “As-is” business process then identify areas
for refinement, automation, or re-engineering in the development of the “To-be” process.
• Using business analytics, build business cases for systems development projects, resulting in funding for
systems that increased network availability and reduced customer down time.
• Achieve 20% and 50% efficiency gains in high volume customer service center support applications.
TECHNICAL SUMMARY
Business Tools
BA-BOK, Business Objects, Dreamweaver, HP/Mercury Quality Center, Lotus Notes, Lotus Sametime,
Microsoft Communicator, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Microsoft Visio, Mindjet
MindManager, OpenOffice, Rational ClearQuest, Rational RequisitePro, Remedy, multiple SDLC’s, TechSmith
Snagit
Operating Environments
MS Windows, Linux, IBM iSeries/AS-400, Mainframes
Professional Associations
International Institute of Business Analysis (IIBA®), IIBA RTP Chapter, AgileRTP
EDUCATION
B.S. Computer Information Systems, Strayer College, Arlington, Virginia. Summa Cum Laude.
Executive Certificate in Business Analysis, John Cook School of Business at Saint Louis University