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Cognizant Technology Solutions
SUMAN BALU
Senior Consultant- ICM
 Suman Balu has 8 Years of experience in
Incentive commission management System  Incentive Commission
Management specialist
Experience Summary
 I have undergone training in Oracle fusion Incentive Compensation Management.
 Implemented oracle fusion Incentive compensation for ENBD
 I completed Callidus Truecomp practioner CCP exam with 96.67%.
 A Technical specialist having substantial experience in Incentive commission management
System on involving Design , Deployment, Build, Development, Testing and supporting
knowledge in Telecom domains.
 As a Business consultant involved in Requirements gathering & Analysis, Preparation of the
Business Requirements Document , Functional Specification Document & Negotiation with
Client.
 Experienced in preparing a complete scope document covering all the requirements and clients
expectations
 Have 3.5 Yrs. work experience at Onsite.
 Strong expertise in Callidus(Truecomp 5.1.3)
 Strong expertise in Oracle Fusion ICM
 Effective database management skills in Oracle 9i, SQL
 Strong leadership and management skills demonstrated in end-to-end project delivery &
Presenting Incident resolution to client
 Recognized as an excellent team player & team Leader.
 Won Maestro award (by cognizant Middle East), Bravo award (by IBM), Thanks award (by IBM
client) & Delivery excellence award (by IBM).
EDUCATIONAL BACKGROUND
Degree University Year of Passing
B.E in Electrical and
Electronics
PSVPEC,Anna University,
Chennai
2006
TECHNICAL SKILLS
Area Skills
Languages SQL
Database ORACLE
Incentive Management Truecomp 5.1.3
Callidus Cloud
Oracle Fusion ICM.
SPM Modules Channel Management
Incentive Commission Management
Objective Management
Reward Management
Consulting Business Consulting
Requirements Gathering and Analysis
Business Process Mapping and Fit-Gap Analysis
Functional and UI Specification Documentation
Domain Knowledge Telecom
Configuration PVCS
Incident Management Remedy
Certificates
Area Certificate
Incentive Management CCP in Callidus Truecomp Practioner
Database OCP
Operating System AIX
Testing ISTQB Basic Level
Awards @ Current Organization:
 Awarded Maestro, for successful implementation of oracle fusion ICM project for ENBD
Awards @ Previous Organization (IBM):
 Awarded BRAVO, for my contribution for one of the major release
 Awarded many a time with THANKS award by our clients for my contributions to the projects I
worked for.
 Awarded Delivery Excellence, for my contribution in Managing for a specific project.
Contact Details
Mobile No. +1-805-298-0908
Email ID. sumanb107@gmail.com
EMPLOYMENT HISTORY
Name of the Company Designation Duration
IBM India Pvt.LTD. Senior System
Engineer
23r d
March 2007 to 11th
July
2012
Cognizant Senior Consultant 16th
July 2012 to Till date
PROJECT EXPERIENCE
Organization Cognizant
Project Callidus Monaco
Client AMGEN
Duration May-2014 – Till date
Location Thousand Oaks California
Role Onsite spoc, Team Lead, Business Consultant, System analyzer, System
Designer & Developer
Application Callidus Cloud
DESCRIPTION:
Callidus Monaco is a system Amgen uses to calculate and deliver variable compensation to its Sales
representations. This application provides a mechanism for Receiving information about
commissionable events for Amgen products which happens at the Payment point, storing all the
references information, calculating the required payments and sending payment information to the
payment systems.
Amgen (Applied Molecular Genetics) is an American multinational biopharmaceutical company
headquartered in Thousand Oaks, California. Located in the Conejo Valley, Amgen is the world's largest
independent biotechnology firm. In 2013, the company's largest selling product lines were
Neulasta/Neupogen, two closely related drugs used to prevent infections in patients undergoing cancer
chemotherapy; and Enbrel, a tumor necrosis factor blocker used in the treatment of rheumatoid
arthritis and other autoimmune diseases. Other products include Epogen, Aranesp, Sensipar/Mimpara,
Nplate, Vectibix, Prolia and XGEVA.
ROLES AND RESPONSIBILITIES:
 He is assisting the Amgen business team in preparing the functional specification documents in
line with Callidus Monaco standards and best practices.
 Requirement Gathering and Analysis on Discretionary work.
 He needs to escalate delays in project delivery to Manager that occurs due to delays in
deliverable timelines from external and third party application owners.
 Preparing detailed technical design using Amgen design templates and applying design best
practices.
 Reviewing and providing feedback on the technical design prepared by other team members of
the project.
 Customizations of Callidus Monaco that include Rule writing, Webi reports fulfil business
requirements.
 Knowledge transition to the internal Amgen to ensure application knowledge availability in
house at the end of each release.
PROJECT EXPERIENCE
Organization Cognizant
Project Oracle Fusion ICM Implementation
Client ENBD
Duration Feb 2013 – May 2014
Location Dubai & India
Role Onsite spoc, Team Lead, Business Consultant, System analyzer, System
Designer & Developer
Application Oracle fusion ICM
Description:
Emirates NBD, the largest banking group in the Middle East in terms of assets. The Group has
operations in the UAE, the Kingdom of Saudi Arabia, Qatar, the United Kingdom and Jersey
(Channel Islands), and representative offices in India, Iran and Singapore
Emirates NBD started with ‘Exceed’ program to motivate their Sales force with the concept of ‘Write
your own pay cheque’ which in turn started delivering huge business benefits. They have started
calculating the incentives with lot of manual activities using excel with extracts coming from different
sources.
Automation of incentive compensation calculation, visibility to management and end users with their
sales quote achievements is lacking. Also ENBD would like to roll out the program for additional
channels.
The project was envisioned for automating the Incentive Calculation process grossly for its three
Sales channels and 2000 Sales users with Compensation plans tailored for different Sales groups/
Titles and Individual and Team Performance reports for Sales representatives and Managers.
Responsibilities:
 Gathered the requirements from the ENBD, Understanding of business Requirements and
identified the functional points involved.
 Prepared the high level design document and Technical design document for Oracle fusion ICM
 Analyzed the data required and prepared the data design for upstream application
 Co-ordinate with Oracle support team in identifying issues in the tool providing the solutions and
workarounds to fix those issues.
 As a SME, I am responsible in helping people with the various design solutions that be derived
for any given requirement and to decide upon the effective one.
 Had performed internal training sessions on Incentive Commission Management System along
with other tools & utilities.
 Lead the team in delegating tasks to the team members & providing prompt solutions to high
priority issues.
 Provide functional & Technical support for any challenges faced by the team members
Onsite spoc Responsibility:
 Represented as a single point of contact for all the releases and deliveries at offshore
 Handled deployment and cut-over activities for the module in co-ordination between onsite
and offshore team.
 Experienced in preparing a complete scope document covering all the requirements and clients
expectations
 Involved in all phases of SDLC life cycles from Requirement till maintenance
 Worked as a Business consultant, involved in requirement gathering from the business,
Approach document, Negotiation with Client, and leading the team to implement the solution.
 Requirements elicitation for their incentive plans
 Facilitate the development team in understanding the requirements and assist in the design
phase
 Assist QA in the preparation of functional test scripts/ scenarios
 Provide functional & Technical support for any challenges faced by the team members
 To facilitate during UAT and Incident Resolution acceptance.
 Effectively managed the team and delivered zero-defects in deliveries for almost all
deliveries.
PROJECT EXPERIENCE
Organization Cognizant
Project SPM – Callidus ICM Implementation (Cognizant In-house)
Client GBA
Duration July 2012 – Jan 2013
Location Bangalore – India
Role Team Lead, Business Consultant, System analyzer, System Designer
Application Callidus ICM – Monaco
Description:
This is a banking project which is implemented to measure and manage sales performance efficiently.
This is a banking solution which measures the sales force performance depends on various parameter
like Product, Customer, Region, Title, Quota etc.
Responsibilities:
 Gathered the requirements from the banking client, Understanding of business Requirements
and identified the functional points involved.
 Prepared the high level design document and Technical design document for Callidus.
 Analyzed the data required and was part of preparing the solution accelerators to enhance data
quality
 As a SME, I am responsible in helping people with the various design solutions that be derived
for any given requirement and to decide upon the effective one.
 Had performed internal training sessions on Incentive Commission Management System along
with other tools & utilities.
 Lead the team in delegating tasks to the team members & providing prompt solutions to high
priority issues.
 Provide functional & Technical support for any challenges faced by the team members
PROJECT EXPERIENCE
Organization IBM INDIA PVT. LTD.
Project VODAFONE INCENTIVE COMMISSION MANAGEMENT SYSTEM
Client Vodafone Portugal
Duration Feb 2008 – July 2012
Location Bangalore – India & Lisbon – Portugal.
Role Team Lead, Onsite Spoc, Business Consultant, System analyzer, System
Designer, Application Developer & System Tester.
Application Truecomp 5.1.3
Description:
Callidus is a system Vodafone uses to calculate and deliver variable compensation to its channel of
Partners/Stores. This application provides a mechanism for Receiving information about
commissionable events for mobile services which happens at the Payment point, storing all the
references information, calculating the required payments and sending payment information to the
payment systems. An integral feature of Callidus is its ability to transfer data to and receive data from
external systems. Callidus forms as a middle layer between many Upstream and Downstream interfaces
which forms the part of other modules of Vodafone.
Responsibilities:
 As an Application developer, worked on 20 to 25 projects and tested it on Truecomp.
 As a System Designer, Designed 10 projects on Truecomp.
 As a System Analyzer, Resolved 400 to 500 Sev3 incident within SLA time
 Worked on 60 Problem Management Incident’s.
 Providing assistance to Business Queries.
 As a SME I am responsible in helping people with the various design solutions that be derived
for any given requirement, and to decide upon the effective one.
 Had performed internal training sessions on Incentive Commission Management System along
with other tools & utilities we use to the new jonnies.
 To do FP (Time cost Function Point work book) for projects and to verify the ones submitted by
the BA’s of the respective projects.
Onsite spoc Responsibility:
 Represented as a single point of contact for all the releases and deliveries at offshore
 Handled deployment and cut-over activities for the module in co-ordination between onsite
and offshore team.
 Experienced in preparing a complete scope document covering all the requirements and clients
expectations
 Involved in all phases of SDLC life cycles from Requirement till maintenance
 Worked as a Business consultant, involved in requirement gathering from the business,
Approach document, Negotiation with Client, and leading the team to implement the solution.
 Requirements elicitation for their incentive plans
 Facilitate the development team in understanding the requirements and assist in the design
phase
 Assist QA in the preparation of functional test scripts/ scenarios
 Provide functional & Technical support for any challenges faced by the team members
 To facilitate during UAT and Incident Resolution acceptance.
 Effectively managed the team and delivered zero-defects in deliveries for almost all
deliveries.
 Prepared high level & Low level design for each of the business requirements
 Lead the team in delegating tasks to the team members & providing prompt solutions to high
priority issues.
PROJECT EXPERIENCE
Organization IBM INDIA PVT. LTD.
Project Telstra Commission Payment System
Client Telstra
Duration May 2007 to Feb 2008
Location Bangalore, India
Role Application Developer, System Tester & Production support
Application Truecomp
Description:
Telstra is one of the major telecom companies in Australia dealing in both Mobile and Landline
telephony. TCPS is a system Telstra uses to calculate and deliver variable compensation to its channel
of Dealers. The TCPS application provides a mechanism for Receiving information about
commissionable events for mobile and retail services which happens at the Payment point, storing all
the references information, calculating the required payments, Viewing payment reports and sending
payment information to the payment systems.
Responsibilities:
 Worked on Truecomp and Oracle effectively
 Providing production support for the production issues
 Responsible in preparing action plan during production issue
 Handled various service requests from the business.
 Deliver Service Request in time
 Providing assistance to Business Queries.
 To performance tune the queries with respect to various parameters
 To take care of Production Support, for the errors that occur in Production environment will
analyze and provide restart instructions on lively basis, to meet the SLA.
 To prepare Test plan & Test Cases, to include regression, negative scenarios etc…
 To prepare Unit Test plan & cases also, Assembly Test plan and cases.
Thanks & Regards
Yours Sincerely
Suman Balu

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SUMAN_BALU_PROFILE_LATEST

  • 1. Cognizant Technology Solutions SUMAN BALU Senior Consultant- ICM  Suman Balu has 8 Years of experience in Incentive commission management System  Incentive Commission Management specialist Experience Summary  I have undergone training in Oracle fusion Incentive Compensation Management.  Implemented oracle fusion Incentive compensation for ENBD  I completed Callidus Truecomp practioner CCP exam with 96.67%.  A Technical specialist having substantial experience in Incentive commission management System on involving Design , Deployment, Build, Development, Testing and supporting knowledge in Telecom domains.  As a Business consultant involved in Requirements gathering & Analysis, Preparation of the Business Requirements Document , Functional Specification Document & Negotiation with Client.  Experienced in preparing a complete scope document covering all the requirements and clients expectations  Have 3.5 Yrs. work experience at Onsite.  Strong expertise in Callidus(Truecomp 5.1.3)  Strong expertise in Oracle Fusion ICM  Effective database management skills in Oracle 9i, SQL  Strong leadership and management skills demonstrated in end-to-end project delivery & Presenting Incident resolution to client  Recognized as an excellent team player & team Leader.  Won Maestro award (by cognizant Middle East), Bravo award (by IBM), Thanks award (by IBM client) & Delivery excellence award (by IBM). EDUCATIONAL BACKGROUND Degree University Year of Passing B.E in Electrical and Electronics PSVPEC,Anna University, Chennai 2006 TECHNICAL SKILLS Area Skills Languages SQL Database ORACLE Incentive Management Truecomp 5.1.3 Callidus Cloud Oracle Fusion ICM. SPM Modules Channel Management Incentive Commission Management Objective Management Reward Management Consulting Business Consulting Requirements Gathering and Analysis
  • 2. Business Process Mapping and Fit-Gap Analysis Functional and UI Specification Documentation Domain Knowledge Telecom Configuration PVCS Incident Management Remedy Certificates Area Certificate Incentive Management CCP in Callidus Truecomp Practioner Database OCP Operating System AIX Testing ISTQB Basic Level Awards @ Current Organization:  Awarded Maestro, for successful implementation of oracle fusion ICM project for ENBD Awards @ Previous Organization (IBM):  Awarded BRAVO, for my contribution for one of the major release  Awarded many a time with THANKS award by our clients for my contributions to the projects I worked for.  Awarded Delivery Excellence, for my contribution in Managing for a specific project. Contact Details Mobile No. +1-805-298-0908 Email ID. sumanb107@gmail.com EMPLOYMENT HISTORY Name of the Company Designation Duration IBM India Pvt.LTD. Senior System Engineer 23r d March 2007 to 11th July 2012 Cognizant Senior Consultant 16th July 2012 to Till date PROJECT EXPERIENCE Organization Cognizant Project Callidus Monaco Client AMGEN Duration May-2014 – Till date Location Thousand Oaks California Role Onsite spoc, Team Lead, Business Consultant, System analyzer, System Designer & Developer Application Callidus Cloud DESCRIPTION: Callidus Monaco is a system Amgen uses to calculate and deliver variable compensation to its Sales representations. This application provides a mechanism for Receiving information about commissionable events for Amgen products which happens at the Payment point, storing all the references information, calculating the required payments and sending payment information to the payment systems.
  • 3. Amgen (Applied Molecular Genetics) is an American multinational biopharmaceutical company headquartered in Thousand Oaks, California. Located in the Conejo Valley, Amgen is the world's largest independent biotechnology firm. In 2013, the company's largest selling product lines were Neulasta/Neupogen, two closely related drugs used to prevent infections in patients undergoing cancer chemotherapy; and Enbrel, a tumor necrosis factor blocker used in the treatment of rheumatoid arthritis and other autoimmune diseases. Other products include Epogen, Aranesp, Sensipar/Mimpara, Nplate, Vectibix, Prolia and XGEVA. ROLES AND RESPONSIBILITIES:  He is assisting the Amgen business team in preparing the functional specification documents in line with Callidus Monaco standards and best practices.  Requirement Gathering and Analysis on Discretionary work.  He needs to escalate delays in project delivery to Manager that occurs due to delays in deliverable timelines from external and third party application owners.  Preparing detailed technical design using Amgen design templates and applying design best practices.  Reviewing and providing feedback on the technical design prepared by other team members of the project.  Customizations of Callidus Monaco that include Rule writing, Webi reports fulfil business requirements.  Knowledge transition to the internal Amgen to ensure application knowledge availability in house at the end of each release. PROJECT EXPERIENCE Organization Cognizant Project Oracle Fusion ICM Implementation Client ENBD Duration Feb 2013 – May 2014 Location Dubai & India Role Onsite spoc, Team Lead, Business Consultant, System analyzer, System Designer & Developer Application Oracle fusion ICM Description: Emirates NBD, the largest banking group in the Middle East in terms of assets. The Group has operations in the UAE, the Kingdom of Saudi Arabia, Qatar, the United Kingdom and Jersey (Channel Islands), and representative offices in India, Iran and Singapore Emirates NBD started with ‘Exceed’ program to motivate their Sales force with the concept of ‘Write your own pay cheque’ which in turn started delivering huge business benefits. They have started calculating the incentives with lot of manual activities using excel with extracts coming from different sources. Automation of incentive compensation calculation, visibility to management and end users with their sales quote achievements is lacking. Also ENBD would like to roll out the program for additional channels. The project was envisioned for automating the Incentive Calculation process grossly for its three Sales channels and 2000 Sales users with Compensation plans tailored for different Sales groups/ Titles and Individual and Team Performance reports for Sales representatives and Managers. Responsibilities:  Gathered the requirements from the ENBD, Understanding of business Requirements and identified the functional points involved.  Prepared the high level design document and Technical design document for Oracle fusion ICM  Analyzed the data required and prepared the data design for upstream application  Co-ordinate with Oracle support team in identifying issues in the tool providing the solutions and
  • 4. workarounds to fix those issues.  As a SME, I am responsible in helping people with the various design solutions that be derived for any given requirement and to decide upon the effective one.  Had performed internal training sessions on Incentive Commission Management System along with other tools & utilities.  Lead the team in delegating tasks to the team members & providing prompt solutions to high priority issues.  Provide functional & Technical support for any challenges faced by the team members Onsite spoc Responsibility:  Represented as a single point of contact for all the releases and deliveries at offshore  Handled deployment and cut-over activities for the module in co-ordination between onsite and offshore team.  Experienced in preparing a complete scope document covering all the requirements and clients expectations  Involved in all phases of SDLC life cycles from Requirement till maintenance  Worked as a Business consultant, involved in requirement gathering from the business, Approach document, Negotiation with Client, and leading the team to implement the solution.  Requirements elicitation for their incentive plans  Facilitate the development team in understanding the requirements and assist in the design phase  Assist QA in the preparation of functional test scripts/ scenarios  Provide functional & Technical support for any challenges faced by the team members  To facilitate during UAT and Incident Resolution acceptance.  Effectively managed the team and delivered zero-defects in deliveries for almost all deliveries. PROJECT EXPERIENCE Organization Cognizant Project SPM – Callidus ICM Implementation (Cognizant In-house) Client GBA Duration July 2012 – Jan 2013 Location Bangalore – India Role Team Lead, Business Consultant, System analyzer, System Designer Application Callidus ICM – Monaco Description: This is a banking project which is implemented to measure and manage sales performance efficiently. This is a banking solution which measures the sales force performance depends on various parameter like Product, Customer, Region, Title, Quota etc. Responsibilities:  Gathered the requirements from the banking client, Understanding of business Requirements and identified the functional points involved.  Prepared the high level design document and Technical design document for Callidus.  Analyzed the data required and was part of preparing the solution accelerators to enhance data quality  As a SME, I am responsible in helping people with the various design solutions that be derived for any given requirement and to decide upon the effective one.  Had performed internal training sessions on Incentive Commission Management System along with other tools & utilities.  Lead the team in delegating tasks to the team members & providing prompt solutions to high priority issues.  Provide functional & Technical support for any challenges faced by the team members
  • 5. PROJECT EXPERIENCE Organization IBM INDIA PVT. LTD. Project VODAFONE INCENTIVE COMMISSION MANAGEMENT SYSTEM Client Vodafone Portugal Duration Feb 2008 – July 2012 Location Bangalore – India & Lisbon – Portugal. Role Team Lead, Onsite Spoc, Business Consultant, System analyzer, System Designer, Application Developer & System Tester. Application Truecomp 5.1.3 Description: Callidus is a system Vodafone uses to calculate and deliver variable compensation to its channel of Partners/Stores. This application provides a mechanism for Receiving information about commissionable events for mobile services which happens at the Payment point, storing all the references information, calculating the required payments and sending payment information to the payment systems. An integral feature of Callidus is its ability to transfer data to and receive data from external systems. Callidus forms as a middle layer between many Upstream and Downstream interfaces which forms the part of other modules of Vodafone. Responsibilities:  As an Application developer, worked on 20 to 25 projects and tested it on Truecomp.  As a System Designer, Designed 10 projects on Truecomp.  As a System Analyzer, Resolved 400 to 500 Sev3 incident within SLA time  Worked on 60 Problem Management Incident’s.  Providing assistance to Business Queries.  As a SME I am responsible in helping people with the various design solutions that be derived for any given requirement, and to decide upon the effective one.  Had performed internal training sessions on Incentive Commission Management System along with other tools & utilities we use to the new jonnies.  To do FP (Time cost Function Point work book) for projects and to verify the ones submitted by the BA’s of the respective projects. Onsite spoc Responsibility:  Represented as a single point of contact for all the releases and deliveries at offshore  Handled deployment and cut-over activities for the module in co-ordination between onsite and offshore team.  Experienced in preparing a complete scope document covering all the requirements and clients expectations  Involved in all phases of SDLC life cycles from Requirement till maintenance  Worked as a Business consultant, involved in requirement gathering from the business, Approach document, Negotiation with Client, and leading the team to implement the solution.  Requirements elicitation for their incentive plans  Facilitate the development team in understanding the requirements and assist in the design phase  Assist QA in the preparation of functional test scripts/ scenarios  Provide functional & Technical support for any challenges faced by the team members  To facilitate during UAT and Incident Resolution acceptance.  Effectively managed the team and delivered zero-defects in deliveries for almost all deliveries.  Prepared high level & Low level design for each of the business requirements  Lead the team in delegating tasks to the team members & providing prompt solutions to high priority issues.
  • 6. PROJECT EXPERIENCE Organization IBM INDIA PVT. LTD. Project Telstra Commission Payment System Client Telstra Duration May 2007 to Feb 2008 Location Bangalore, India Role Application Developer, System Tester & Production support Application Truecomp Description: Telstra is one of the major telecom companies in Australia dealing in both Mobile and Landline telephony. TCPS is a system Telstra uses to calculate and deliver variable compensation to its channel of Dealers. The TCPS application provides a mechanism for Receiving information about commissionable events for mobile and retail services which happens at the Payment point, storing all the references information, calculating the required payments, Viewing payment reports and sending payment information to the payment systems. Responsibilities:  Worked on Truecomp and Oracle effectively  Providing production support for the production issues  Responsible in preparing action plan during production issue  Handled various service requests from the business.  Deliver Service Request in time  Providing assistance to Business Queries.  To performance tune the queries with respect to various parameters  To take care of Production Support, for the errors that occur in Production environment will analyze and provide restart instructions on lively basis, to meet the SLA.  To prepare Test plan & Test Cases, to include regression, negative scenarios etc…  To prepare Unit Test plan & cases also, Assembly Test plan and cases. Thanks & Regards Yours Sincerely Suman Balu