S. Karuppan is seeking a managerial position focusing on operations. He has over 23 years of experience in IT service management in India. He has worked for large IT organizations like CTS, Wipro, IBM, and has experience managing technical teams and client relationships. He has expertise in printer and networking support and maintenance.
Experience in many facets of computer operations management that provide comprehensive insights into IT aspects on many levels. I have held technical and leadership roles in multiple IT disciplines covering enterprise computing, systems administration and security operations. This diversity of experiences has enhanced my depth of understanding of enterprise computing and security issues.
Core Competencies
Install IP Camera & Computer Hardware Problem Solving Networking Like Switch, Router Lan Extender and Wireless Access Point & Router Installation and Maintenance of Software Administration of Maintenance Call Register and Prioritize the Service Calls Network Sharing including Printer Network Cabling, Crimping, and regular service maintenance call handling
Experience in many facets of computer operations management that provide comprehensive insights into IT aspects on many levels. I have held technical and leadership roles in multiple IT disciplines covering enterprise computing, systems administration and security operations. This diversity of experiences has enhanced my depth of understanding of enterprise computing and security issues.
Core Competencies
Install IP Camera & Computer Hardware Problem Solving Networking Like Switch, Router Lan Extender and Wireless Access Point & Router Installation and Maintenance of Software Administration of Maintenance Call Register and Prioritize the Service Calls Network Sharing including Printer Network Cabling, Crimping, and regular service maintenance call handling
1. S.KARUPPAN
Plot No:10,4/332,Ruby Complex Extn.Salai,(Behind Bharat Petrol Bunk),
Neelangarai, Chennai 600 041 • 09380095874 •
s.karuppan5@gmail.com
s_karuppan5@yahoo.co.in
Objective:
Manager-Operation.Focus on effective and efficient support operations.
EXECUTIVE PROFILE
Over 23years+plus of experience in IT Service Management in India .
Fully capable of developing and motivating personnel to achieve competitive
performance objectives. Strong people management skills in both vertical as well as
team oriented organizations.
Having strong Technical background in Test& Repairing center experience in Field& and
in house Operations Management
Worked for some of the largest IT organizations - CTS,Southern technology, Citigroup IT
, TATA consultancy , IBM India Ltd and Banking ,ICICI,SBI,CBI,INDIAN BANK clients
include Citibank N.A , Southern Railway ,IGCAR ,ISRO-Sriharikotta ,Airport Authority of
India, New India Insurance, Ashok Leyland and lots of other prestigious client .
Managerial ExpertiseManagerial Expertise
Lead initiatives which impact the business in defect reduction, cost reduction, and
revenue enhancement
Streamlining the Billing Process for all the processes and ensure zero defects on
Billing.
Proactive communication / resolution on service delivery challenges
Track schedule adherence issues / identify and discuss process improvements
related to Service Delivery
Monitoring of track leads to ensure service delivery targets are met consistently
Create & implement workflows to facilitate structured support in all areas and
issues.
Help process baseline and track key metrics and achieve productivity targets
Heading the technical team of 25 person,for the smooth operations of support.
• External conducting experience including presentation and training activities.
• Ability to define problems, collect data, establish facts, draw valid conclusions and
create solutions to ITSM related problems.
• Strong proven skills in contract management and contractor management.
• Leads in infrastructure problem analysis and resolution in meeting customer service
level agreement.
• Use sound judgment in the management, escalation and resolution of support cases
• Analytical and conceptual thinking, with influence and communicate effectively
with non-technical audience and senior management.
• Deliver the professional services successfully
Technical ExpertiseTechnical Expertise
• Expertise operations support for line printers,Hi-end-laser printers(wipro,lipi,& HP-)
• Knowledge on,MsDos,microsoft windows 2003
2. • Part of support Project and Delivery Team.
• Troubleshooting of Hi end line printer related issues.
• Participated in the ISO Internal Audit Team
• Technical Document Preparation
CertificationsCertifications
• ITIL Foundation Certification V3
Professional Trainings UndergoneProfessional Trainings Undergone
• ITIL Foundation V3 –
• Wipro printronix training program –Wipro Info tech,
• Wipro Inkjet&laser jet printer training program– Wipro Info tech,
• Multinational products like ATM-wincor Training program-wincor
• Lipi –Training Implementation and Configuration –Lipi Data system
• To attending the managemet training program at Mumbai –
Professional Experience:
Designation Organization Period
Manager-Trc Cash Link Global Systems Pvt Ltd 15 June11 –Nov11
Chennai
Manager-operation
Nebula computers pvt ltd
Chennai
Wipro –channel partner-chennai
Feb-12 TO TILL Date
Cash Link Global Systems Private Limited is an India based technology company
specializing in Retail Delivery Products, Concepts and Services in the banking and financial
industry.
Responsibility:
Installation, Maintenance and Support of the machine
Maintain good Customer Relationship
Planning and execution of the Preventive maintenance at regular interval
Repairing and testing of ATM Modules & CCA’s
Quality Control of all the ATM CCA and Modules.
Alternative Solutions in case of a technical crisis like no spares available or any
related.
3. Maintain the maximum availability of all spares through efficient and timely repair.
Well Known Experience with Diebold, Hyosung, triton, NCR & DeLaRue (TCD)
machines.
Installing & Configuring of various software used for the various machines.
Job includes on site installation, servicing and maintenance.
On site inspection for network design and cabling.
Troubleshooting on network related problems.
Giving solution to end user for all software and hardware problem.
Giving guidance to field engineers.
Installing OS, configuring Network, printers and applications.
Experience DetailsExperience Details
Organization : CMS COMPUTERS LTD
Duration : From Nov 1994 to 10 June 2011
Company Profile :Cms is the system itegrated and Reseller of Networking Products,It is a
Limited company with its corporate Head Office in Mumbai and Branches at all major
cities in India,CMS Computers has strategic alliance with multinational products like
Wincor ATM,IBM,HP,Acer,Compaq,Dell,Wipro,Lipi,3com,and CISCO.
Job Profile : As a Manager – TRC-regional head reporting to SDM with a team
size of 25 people I am responsible for TRC-Region, I am playing a major role in TRC
Management Inhouse & field support Service.
Responsibilities:
_______________
• Responsible for Installation,Connectivity,Maintenance,Service and preventive
maintenance of wincor ATMs.
• Maintaining the Entire Field service calls in and around Tamil Nadu,pondycheri &
kerala State.
• Managing monthly billing for Field and inhouse trc service .
• Managing Engineers and Calls Assign to the engineer for the SLM Calls.
• Periodically Meeting customers for the service issue.
• Site visit Auditing & Quality Checking for all the ATMs.
• Spare maintaining & followup with HO.
• Training conducted for the Field Engineer.
• Managing and directing a team of people to produce deliverables to the schedule as
set in the Scope of Work.
• Responsible for the timely and satisfactory completion of the service –maintain
agreed SLA .
• Ensure that service reports are produced for each customer service and that
braches of SLA targets are highlighted, investigated and actions taken to prevent
their recurrence.
4. • Facilitating the TRC team’s progress in the analysis and production of the project
deliverables – Effort Capturing and Trend Analysis
• Managing all project issues and helping to resolve them;
• Working closely with the Customer Project Manager in producing the project
deliverables;
• Ensuring the trc team followup with a SLA
• Handles day-to-day frustrations, adversities, and uncertainties;
• Set goals, objectives and plans for team members;
• Appraisal Review - Measure and assess all performance against jointly agreed goals;
• Initiate and conduct appropriate training programs for customer site engineer.
• Periodic meetings will be conducted with the regional support heads on the service
issues.
• Co-Ordinating with the logistics for the spare management for the effective closure
of the calls.
• Maintaining the complete database of the TRC for the ready reference and followup
• Co-Ordinating with the customers regularly on the service feedback and frequent
mailer been sent on the technical update.
Projects Handled
Project Title Infra Role Period
ICICI-WINCOR ATM WINDOWS XP Team Lead Oct 08 – Jan‘09
SBI-WIPRO PRINTRONIX LINE
PRINTER
MICROSOFT
WINDOWS/DOS
Team Lead Jan 2002 –Dec 2005
SBI-Pass Book Printers MICROSOFT
WINDOWS/DOS
Team Lead Jan 2002 – Dec-2005
Previous Employment:
Organization : Eiko computers pvt ltd Chennai.
: Eiko computers pvt ltd is a third party Amc company.
Duration : From April 1993 to Oct’1994.
Client : NPCL-Kalpakkam,Tamil Nadu Elecricity Board Chennai.
Job Profile : Designated as a customer support engineer and holding the role of
Trc support. With the assigned role I was reporting to the Rigional Manager
preparation, Contingency planning, Weekly review with NPCL Customer etc.
Responsibilities include:
Technical Support
• Maintenance level updates, System re-built,monitor,and printer Field& In house
service level support -.
5. Organization : Mostek & Suntek pvt ltd,Chennai
: Mostek& Sunteck is a production &service of monitors.
Duration : From Dec 1989 to Feb 1993.
Client : Indian Express ,sterling computers
Designation : Customer Support.
Role :Servicing of Monitors&,ckt R&D ,QC Checking of Monitors
.
Responsibilities include:
Technical Support
• Production support of monitor
• Troubleshooting of monitor service
• Involved technical support of monitor service.
• Monitor pcb & ckt development.
• Spare maintaining & followup with HO.
.
Organization : Tempsen Devices, Chennai.
: Tempsen Devices is a instrumentation Heating equipments
,temperature controller production and service.
Duration : From Sep'1987 to Nov 1989
Designation : Technician
Role : Service&production support.
EDUCATIONAL QUALIFICATION:
Diploma in Electronics& communication Engineering –Arulmigu Kalasalingam Polytechnic
Krishnankoil of Srivilliputtur–Virudhunagar D.t
PERSONAL DETAILS
Date of Birth : 15th FEB 1967
Languages Known : English & Tamil
Marital Status : Married
Nationality :Indian
Passport Number : H3968697
Place:Chennai-41 Signature
Date :
S.KARUPPAN
6. Organization : Mostek & Suntek pvt ltd,Chennai
: Mostek& Sunteck is a production &service of monitors.
Duration : From Dec 1989 to Feb 1993.
Client : Indian Express ,sterling computers
Designation : Customer Support.
Role :Servicing of Monitors&,ckt R&D ,QC Checking of Monitors
.
Responsibilities include:
Technical Support
• Production support of monitor
• Troubleshooting of monitor service
• Involved technical support of monitor service.
• Monitor pcb & ckt development.
• Spare maintaining & followup with HO.
.
Organization : Tempsen Devices, Chennai.
: Tempsen Devices is a instrumentation Heating equipments
,temperature controller production and service.
Duration : From Sep'1987 to Nov 1989
Designation : Technician
Role : Service&production support.
EDUCATIONAL QUALIFICATION:
Diploma in Electronics& communication Engineering –Arulmigu Kalasalingam Polytechnic
Krishnankoil of Srivilliputtur–Virudhunagar D.t
PERSONAL DETAILS
Date of Birth : 15th FEB 1967
Languages Known : English & Tamil
Marital Status : Married
Nationality :Indian
Passport Number : H3968697
Place:Chennai-41 Signature
Date :
S.KARUPPAN