GUDURU SWARUP - 8886345669

Résumé Swarup Guduru
Swarup Guduru
Email :gs_cute@yahoo.com Mobile : +91 8886345669
Experience Summary
A competent professional with over 10 years of Project Management experience which includes managing the
complete life cycle of Application development and Support projects in ERP, Telecom Domain. Currently,
associated with Tech Mahindra as Senior Project Manager and working as Delivery Manager for GE
Appliances & Lighting. Prior to this, I worked with Tata Consultancy Services. Worked thoroughly with British
Telecom and Dubai Telecom and performed key roles as Project Manager, Technical Architect and Solution
Designer.
As a Project/Program Manager, I had a good experience in managing projects covering various aspects of
project management especially:
 Project communication & co-ordination
 Project planning and scheduling
 Project Execution & Control
 Estimations & tracking
 Risk management and
 Quality management
 Multiple Account Management
As an Architect/ Designer, I had a thorough knowledge and Experience on the following:
 Extensive knowledge on B2B – B2C applications which includes BT Retail Business
Broadband OSS Stack, BT GS Internet Access Product Design, BT Openreach Service
Delivery Transformation Group and BT Openreach Process Transformation Group.
 Good Understanding in OSS (Cramer / Metasolv) and CRM (Clarify12.5) Telecom Applications
and worked extensively in MPLS IP/VPN, Internet Access & SONET/SDH/PDH.
 Good knowledge on POS System.
 Well Versed knowledge and understanding on CMMI/ ISO Quality Standards and Agile
Methodologies.
 Excellent Onsite experience and interactions with Clients from Canada, United Kingdom and
Dubai
Qualifications
Trainings Attended:
 Project Management Workshop and Training from Tech Mahindra
 NTSwincash Point Of Sale training from NTS team , Dubai
 Metasolv IPSA Training from Metasolv Canada from Canada
 Cramer-5.1 Certification Training from Cramer UK in Tech Mahindra
 Amdocs training for clarify 12.5 in Tech Mahindra
Assignments
GE TechM Internal
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Degree Institute, University, Place Major and Specialization
B.E Madras University Computer Science Engineering
Diploma A.P S.B.T.E & T AANM & VVRSR Ploy, Gudlavalleru Computer Science Engineering
S.S.C Ponnur, Guntur State Board

The details of the various assignments that I have handled are listed here, in chronological order.
Project Name GE Appliances & Lighting
Duration Jun 2014 to Till Date
Client GE Appliances & Lighting – USA
Line of business of the client ERP
About the project Appliances and Lighting IT Support and
Maintenance of its business ERP having in-house
300+ Applications which includes Mainframe, Java,
Informatica, SAP, BO, Oracle, ProC, Unix, PL SQL
& Project Management
Role Senior Project Manager
Activities The roles & responsibilities in the project:
• Managing multiple Projects in ERP
• Front Ending Customer Business and IT Staff
• Service Delivery/Ops Reviews
• Simplification Initiatives
• Knowledge Management
• Technical Forum
• Managing 100+ Teams
• Account Management
• Bidding for New Projects
• Enhancement drive
Location(s) India – Hyderabad
Project Name BT B2B for Retail, WS, GS, OR
Duration Feb 2013 to May 2014
Client British Telecom – UK
Line of business of the client Telecom Service Provider
About the project B2B Application Development and Support and also
few other Application CPSG and Performance Tool
JMeter
• Managing multiple Projects in B2B
• Tracking teams on
• Release Management
• Test Management
• Development Management
• Deployment Management
• Finance Management
• Quality Management
• HR Management
Location(s) India – Bangalore
Project Name BT GS CMP, UK
Duration Jan 2012 to Till Date
About the project BT iVPN2 Product/Application Development Project
• Managing multiple Projects in CMP Stack for
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iVPN2 Product
• Tracking teams on
• Release Management
• Test Management
• Development Management
• Deployment Management
• Finance Management
• Quality Management
• HR Management
Project Name EITC Dubai Telecom, Dubai
Duration Oct 2010 to Dec 2011
Client du Telecom – Dubai
About the project Du offers fixed and mobile telephony, broadband
connectivity and IPTV services to individuals, homes
and businesses, and carrier services for businesses.
Role POS & PGW Applications Lead and Leadership role
in MSP Project Offshore
• Reporting to Customer for POS/PGW
• Responsible for all activities in managing
POS/PGW Production Systems
• Support the all different concerned company
users using the system as (Finance, Internal
Audit, Warehouse, Sales staff & Retail
Operations).
• Responsible for the systems integration &
reconciliation with all other company systems as
Billing, ERP & DWH systems.
• Following with the development side to ensure
the changes success in all the pre-steps to
production deployment by getting involved in
the development, staging, SIT and UAT phases.
• Ensure high availability and efficiency of
supported applications
• TT Resolution Tracking
• To provide effective and timely support for
supported application
• Project Activities Audit/PMR/PEG and other
supporting activities
Location(s) UAE – Dubai
GE TechM Internal
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Project Name BT Openreach Service Delivery Transformation
Group
Duration Mar 2010 to Sep 2010
About the project EMP (Equivalence Management Platform) is a
programme initiated by BT Openreach to align with
TSR (Telecom Strategic Review) issued by OFCOM
UK. EMP is a strategic solution which enables the
provision and repair of all the Openreach products
(LLU, WLR PSTN, WLR ISDN etc.,). EMP allows the
communication providers to offer the services to End
Users by placing the relevant orders on EMP.
Role Portfolio Design
Activities The Portfolio Design team engages with all Platform
Architects, Designers & Business Owners to bring
the business requirements to fit within BT Platforms
Roadmap and resolve issues pertaining to
Architecture. It also does feasibility study for
introducing new service products & complex
business requirements.
The responsibilities in the project as Portfolio
Designer Involves:
• Conducted meetings/workshops with
various stakeholders (Architects, designers,
business) to understand the requirements
and to agree on the architecture
• Engaged with BT Platform architects to
resolve any issues interms of architecture
and ensure that the design adheres to the
Platform road map.
• Architectural conformance and resolve the
issues pertaining to architecture
• Engage with Platform Architects for
architectural issues
• Perform Feasibility studies for new
products or complex changes
Project Name Openreach Process Transformation Group
Duration Jun 2009 to Feb 2010
About the project Openreach, part of BT Group, looks after the ‘first
mile’ of network, from the exchange through to
homes and businesses. Our customers are not the
end users but the companies who supply their
telecommunications services to them. We provide
fair and equal access to our network for all
Communications Providers, helping them achieve
success in their own businesses.
Role Process Consultant
Activities The Business Process team focuses on defining and
publishing the set of processes that underpin all
activities performed at Openreach. The Business
Process Team is accountable for governance of
Openreach processes and has the responsibility to
GE TechM Internal
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carry out process design and maintenance activities
across Openreach.
The responsibilities in the project as Process
Consultant Involves:
• SIPOC Analysis
• Creating Reusable Process Blocks,
Interface Analysis & Root Cause Analysis
for L2C & T2R Order Journeys
• Understand RFT & CT to achieve BT’s
strategic goals
• Actively identify and engage with key
stakeholders (Business Leader/Process
Owners/Operational Managers & Process
Operator) to perform Process Improvement
and Re-Engineering for BT Openreach.
• Performance Improvement
• Business Process Improvement
• Business Process Re-engineering
• Responsible for guiding the new Process
Teams and aligning with the roadmap set
out by Transformation Group in BT
Openreach.
Location(s) UK – IPSwich, India - Hyderabad
Project Name BT GS Internet Access Products
Duration Nov 2008 to Jun 2009
About the project BT Internet Access is a robust, reliable and fully
managed high performance global Internet service
designed specifically for multinational corporations
and content providers. It combines the high
performance and reliability of managed services with
the worldwide reach of the Internet. It supports
business applications, such as e-mail, access to the
public Internet, and Intranet/Extranet deployment.
The service allows companies to manage their
network traffic effectively. BT’s International Internet
backbone carries all BT’s Internet traffic.
Role Solution Design Lead for BTIA/IB/Converged Core
Services/CPE/Ethernet/Global Etherflow in BTGS
ROW stack
Activities The responsibilities in the project as Solution
Designer Involves:
• Understanding the business requirements
• ITA(Initial Technical assessment)
preparation
• HLD preparation and reviewing detail
design and monitoring remaining SDLC
activities till user acceptance
• User acceptance and CR Sign off
• Key E2E Designer in the L2C/T2R area for
IA/IB products
• Responsible for guiding the new TCS
Solution Design Team and aligning with the
roadmap set out by BT IA/IB in GS.
GE TechM Internal
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• Following the Agile methodologies and
understands RFT & CT to achieve BT’s
strategic goals.
stakeholders to capture and design high-
level end-to-end OSS designs for BT GS.
• Actively engage in the program boards to
identify issues faced by other teams like
IVVT, UAT, and Process & Delivery Teams
and ensure speedy resolution happens.
• Involvement in ACF/SDK compliance
process for each of my releases in BT GS
Location(s) UK – IPSwich
Project Name BT Retail Business L2C
Duration Apr 2007 to Oct 2008
About the project Retail Broadband services (RBS) programme is one
of the key programmes of BT Retail, delivering
internet and Broadband products and services to
consumer and business customers. Portals and
CRM systems provide order capture and customer
management services supported by back end
platforms providing data. Integration layers act as
the EAI backbone and connect the Retail systems to
the BT Wholesale and other external supplier
gateways for service provisioning
Role Solution Designer
Activities The responsibilities in the project as Solution
Designer Involves:
• Understanding the business requirements
• ITA(Initial Technical assessment)
preparation
• HLD preparation and reviewing detail
design and monitoring remaining SDLC
activities till user acceptance
• User acceptance and CR Sign off
• Key E2E Designer in the L2C area of
Business Access and VAS
• Responsible for guiding the new TCS
Solution Design Team and aligning with the
roadmap set out by BT Retail.
• Following the Agile methodologies and
understands RFT & CT to achieve BT’s
strategic goals.
stakeholders to capture and design high-
level end-to-end OSS designs for BT
Retail.
• Actively engage in the program boards to
identify issues faced by other teams like
IVVT, UAT, and Process & Delivery Teams
and ensure speedy resolution happens.
• Involvement in ACF compliance process for
each of my releases in BT Retail
Location(s) UK – Ipswich, India - Hyderabad
GE TechM Internal
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Project Name Metasolv Configuration Management
Duration Feb 2006 to Mar 2007
Client Metasolv – Canada
Line of business of the client Telecom OSS Software Provider
About the project MetaSolv Configuration Management provides a
centralized multi-function network configuration
control environment that allows you to implement
automated, proactive and consistent configuration
management practices for next-generation multi-
vendor networks. It can be deployed either in stand-
alone mode or in conjunction with MetaSolv's
industry-leading Activation platform, providing
superior value to your operations.
Role Designer cum Developer
Activities Release 1: This includes Network Discovery and
Topology Management - captures network element
information, to bring under full management and
organize NEs into networks and sub-networks with
customer or geographical organization.
Configuration Archiving and Versioning - maintains
records of historical configuration versions for
change tracking, configuration troubleshooting and
intelligent emergency re-build of the network
elements.
Configuration Auditing and Compliance
Management - enables configuration change
analysis and automated network-wide configuration
auditing, validating configuration consistency and
accuracy, and identifying any abnormality on a
recurring basis.
Configuration Activation - provides efficient and
flexible configuration templating to network
operations, enabling highly consistent configuration
implementations based on pre-defined network
engineering guidelines.
Release 2: Its under development phase and
currently Working on CR’s
Role: (team size of 12)
I worked with Metasolv Team to develop
Configuration Management Release 1.0.0 in
Canada and working Offshore for development
Release 1.1.0 versions.
Responsibilities include:
Understanding functional specification document.
Understanding the IPSA architecture and
preparation of the low-level design document.
Design & Implementation
Unit Testing
CR Fixes
Location(s) CANADA – OTTAWA, India - Pune
GE TechM Internal
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Project Name T Online CRM
Duration Jun 2004 to Jan 2006
Client T Online, Germany (Dautch Telecom)
About the project T Online is the Internet service Provider in Germany,
which is subsidiary for Dutch Telecom. We are
Developing Solutions in Phase wise for modules
Isupport, Isales & CIM in Clarify 12.5 web Client.
This is a migration Project in Phase wise from
Classic Client to Web Client using AMDOCS Clarify.
Activities • Requirement study and understanding the high
level design documents.
• Understanding the Clarify CRM Version 12.5
architecture and preparation of the low-level
design document.
• Studying the Clarify database structure and
creating required custom objects.
• Customizing the required JSP pages, java
beans and performing code reviews.
• Preparing test cases and testing the
applications.
• Supporting above phases and Developing
Customer Requests rose
Technology & Environment Web logic 8.1 Application Server, Amadocs Clarify
CRM 12.5 Thin Client, Eclips 3.0, Macromedia
Dream Weaver, TOAD, Oracle 8i, JSP, JavaScript,
Java Beans and Java
Location(s) India – Pune
Project Name SITP AIR TRAVEL AUTOMATION
Duration Apr 2003 to May 2004
Client SITP, USA
Line of business of the client AIR TRAVEL B2C SOLUTION PROVIDERS
About the project Simply Innovative Travel Inc. is a Business-
Consumer AIR Travel agency that brings entire
booking process to the web. Subscribers can carry
out booking AIR Tickets online like selection of
airlines, category and dates and complete the online
booking of tickets. Subscribers can also search for
discounted fares based on his/her itinerary. The
project highlights are Generic and flexible workflow
management, direct interface to AIR Travel
Management system for accounting and invoicing
purpose. Automated interface computerized
reservation systems (Sabre) .Use of Sabre API for
interfacing with Sabre. The scope of project is
development of complete portal.
Activities • Getting the requirements and converting them
to Designs
• Understanding requirements, Design, develop
and Test the Web Applications from E2E like
Generic-flexible workflow management, direct
interface to AIR Travel Management system for
accounting and Use of Sabre API for interfacing
with Sabre.
GE TechM Internal
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• Design the User Interfaces, Database &
Business Logic
Project Name Application Development
Duration Apr 1999 to Mar 2003
Client Ekspertech, Hyderabad
Line of business of the client E-Commerce Web Development Company
About the project As a Web Developer in Ekspertech, I have worked
with various clients for their Web and Standalone
application developments. List of them are
Eurocallingcards UK – Calling Cards E-Commerce
Portal
Euroandhra UK – Audio/Video Rentals Portal
Venkateswara Agro-Vet Agencies - Agro E-Business
Application Model
AdeaSoft Inc USA – Job Portal
Max Vision Healthcare Corp., U.K – Hospital
Management Portal
Role Web Developer
Activities • Understanding requirements, Design, develop
and Test the Web Applications from E2E like
Telephone cards sales in UK/Recruitment
websites/Yellow Pages/Healthcare applications.
• Design the User Interfaces, Database &
Business Logic
GE TechM Internal
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