Laxmi has over 7 years of experience in software testing and quality assurance. She has extensive experience testing telecom billing products and systems at Etisalat and TechMahindra. She is proficient in test planning, execution, and reporting. She has led teams of up to 45 members and delivered large, critical projects on time.

1. Laxmi.R.M Mobile: +91-9591166337
E-mail:laxmi.mangalgi@gmail.com
CAREER ABSTRACT
7 years of extensive experience in Software testing and Quality Assurance, presently working as a Test
Specialist in Etisalat Software Solutions Private Ltd, Bangalore, From August 2009 to till date.
Previously associated with TechMahindra for 2.8 years as Senior Software Engineer - Test.
• Experienced in Telecom Billing Products like AMDOC’S Billing System and
Etisalat’s Corporate Management and Customer Billing System.
• Currently Working on Telecom BSS/OSS domain in Order-Handling, Usage processing,
Mediation, Billing, Reports, Account Receivable (AR) and Credit Control.
• Acting as a lead in functional group, demonstrated managerial acumen and technical expertise in
Project Execution and Software Testing at all stages and deliver the projects with quality in the
defined time frame
• Adept to transform Business requirements into Functional requirements, Strong in Analyzing
Business Requirements, Responsible for complete end to end testing of the Implemented
Solution.
• Experience in Functional, Integration, System, System integration ,Regression and User
Acceptance Testing
• End to End implementation experience of Mobile Number Portability (MNP)
Service for Etisalat, from UAE.
• Exposure to Bug Tracking Tool and Test Management Tool.
• Thorough exposure in Test Environment Setup, Test Plan, Estimation and Quality Assurance
process methodologies. Authoring Test Scenarios, Test Execution, Reporting. Test Case Review
and Release documentations.
• Experience in Client Interaction, Team Co-ordination, Defect and Review Meetings, MOM
preparation and tracking tasks till Closure.
• Handling all the Software Quality Assurance and Software configuration Management
activities of the team for past 3 years.
• Led Process improvement initiatives in 45 member team and progressively improving the
process compliance as per the technologia QA Checklist.
• Technical leadership to teams and managing project deliveries, excellent communication skills
and Coordination with development, design, delivery and different test teams for successful
resolution of issues.
• Proven track record and extensive experience delivering large size critical projects and
implementations across streams
• Proficient in handling Agile Tasks and manages to be pro-active amidst tight Deadlines
• Highly adaptive to the changing requirements of a project and compute detailed reports
• Energetic, creative and a results-driven individual with remarkable potential and out-of-box
thinking to come up with creative execution to challenging business requirements
CERTIFICATIONS AND ACHIEVEMENTS
• Received cash award of 25K for the best work for the year 2008 from AT&T.
• Received the “Cookie award” for the month November 2008 from LSB Integration and System
testing team TechMahindra.
• Received two appreciations from Etisalat management for the best work done for the project
“Mobile Number Portability” from Etisalat Software Solutions.

2. • Received Retention Bonus from Etisalat for 2 Years.
EDUCATIONAL QUALIFICATIONS
• Bachelor of Engineering (B.E) in Electronics and Instrumentation from PDA collage of
Engineering ,Gulbarga affiliated to VTU.
TEST ENVIRONMENT & SKILL SET
Operating System Unix ,Windows
Test Management, Defect tracking Tool Quality Center , Bugzilla
Application Server Oracle 10g (OC4J), Oracle Web logic.
Database TOAD, ORACLE 10g (PL/SQL developer).
Others SOAP UI, Oracle Reports, SQL, Programming
Fundamentals, clearquest
PROJECTS OVERVIEW
Project Title CBCM - Corporate Billing & Customer Management , Etisalat
Role/Team Size Senior Test Engineer/18
Client Etisalat
Testing Methodology Function, GUI, System and User acceptance testing
Description:
Corporate Billing & Customer Management (CBCM) is a strategic new-generation system of
Etisalat that effectively and efficiently integrates and manages all business processes, services
and the customers of Etisalat Telecom, UAE
CBCM is a comprehensive suite of multiple inter-related yet self-serving applications or
modules that offer advanced functionality for effective Product and Service Management,
Customer Management, Billing and Invoicing, Rating and Discounting, Sales and Order
Handling, Payments and Adjustments, Complaint Management, Work Force Management.
Roles and Responsibilities:
• Requirements analysis of complete module upfront ,Test Estimations, Test case review, Test
Environment Setup, Reporting, Co-ordination with Development, Requirement and Support team till
the project closure.
• Handling Service Provisioning of the new products and Enhancements for GSM , Landline , Internet
and Data products of Etisalat UAE
• Leading a team of 4 and tracking the project’s progress and assisting team to ensure project delivery
on time with quality
• Mentoring new joiners in the team on CBCM overview and testing processes followed.
Project Title Service-level agreement (SLA)
Role/Team Size Acting Test Lead/4
Client Etisalat
Testing Methodology Function, GUI, System and User acceptance testing
Description:

3. A service-level agreement (SLA) is a contractual agreement outlining a specific service
commitment made between contract parties -- a service provider and its customer. The SLA
includes elements describing the overall service, operational and financial aspects of the service,
and specific performance metrics governing compliance by the Service Provider to its customers.
It is provided for Express connect and IP connect customers.
Performance SLA service is the commitment on the performance of our service on the basis of
the following parameters:
Latency – describes the transmission delays from the source to destinations and back.
Packet Loss – failure of one or more transmitted packets to arrive at their destinations
Roles and Responsibilities:
• Requirements analysis of complete module upfront ,Test Estimations, Test case review, Test
Environment Setup, Reporting, Co-ordination with Development, Requirement and Support
team till the project and Sign off.
• Leading a team of 4 and tracking the project’s progress and assisting team to ensure project
delivery on time with quality
Project Title Credit Control , Etisalat, UAE
Role/Team Size Acting Test Lead/4
Client Etisalat
Testing Methodology Function, GUI, System and User acceptance testing
Description: Credit Control (CRC) empowers CBCM with Policies and processes to restrict and prevent
abnormal consumption of services and to monitor customer behavior on payments
CRC facilitates the control of customer credit by using features such as Schemes, Rules and Actions,
Schemes are set of conditions regarding customer credit in response to which CRC needs to take
necessary actions.
CRC exhibits following features:
• CRC provides a robust control over Service Usage and Debt recovery and hence minimizing
the risk to Etisalat
• Disconnecting Services of Customers for neglecting payments or abnormal consumption of
Services
• Initiating Reconnection of services for customers that positively respond to disconnections by
clearing the dues
Roles and Responsibilities:
• Requirements analysis of complete module upfront ,Test Estimations, Test case review, Test
Environment Setup, Reporting, Co-ordination with Development, Requirement and Support
team till the project and Sign off.
• Leading a team of 4 and tracking the project’s progress and assisting team to ensure project
delivery on time with quality
Project Title Mobile Number Portability(MNP)
Role/Team Size Senior Test engineer
Client Etisalat
Testing Methodology Function, GUI, System and User acceptance testing

4. Description: This is a project initiated by UAE’s TRA (Telecom Regulatory Authority). This will give the
flexibility to the mobile subscriber to retain his/ her original mobile number while migrating between
different service providers within UAE.
The objectives of the project (from Etisalat side) is to Automate all business processes related to number
porting request when Etisalat is considered as Recipient Licensee RL (customer is asking for du number
to be working within Etisalat network/ billing system) or Donor Licensee DL (customer is asking for
Etisalat number to be working within du network/ billing system). The solution is implemented for both
Pre Paid and Post Paid accounts and also for Business and Individual Customers.
The design and implementation is as per telcordia’s NPC (Number Portability Clearinghouse) process
flow and message specifications
Roles and Responsibilities:
• Requirements analysis of complete module upfront ,Test Estimations, Test case review, Test
Environment Setup, Test Plan ,Reporting, Co-ordination with Development, Requirement and
Support team till the project closure.
• Configuration and end user trainings (Sales, operations, Backend and Contact Center agents).
• Production support and change Management.
Project Title Light Speed Billing Int and System testing
Role/Team Size Test engineer
Client AMDOC’s
Testing Methodology Integration and system testing
Description:
Lightspeed takes care of billing of all HSIA, IPTV & VOIP business of AT&T. Lightspeed applications
includes following modules:
• Guiding and Rating
• EDW (Enterprise Dataware Housing)
• ETRAC’s (E Telecommunications Risk Assessment Collection Systems )
• Invoicing
• Account Receivable activates.
Responsibilities:
• Reviewing & understanding HLD(high Level Design document),Preparing Test Plan, Test
cases and RTM ,Participating in the Peer review meetings of Test Plan, Execution of Test
Cases with given time frame and defect Tracking and Reporting in Quality Center.
• Getting the approvals and preparing Test Lab in Test Director.
Common Responsibilities for the above projects
• Involved in project kick off meetings.
• Understanding the External Specifications (design doc).and involved in Review, Test
Estimation ,Test Case design, Test Data Identification, Authoring of Test Cases and Test
Execution (Integration and System Integration testing) ,documentation of the results and Signing
off.
• Prepared Test Plan along with identifying the scope of testing.
• Defect Tracking, analyzing and following-up on the defects till resolution.

5. • Interacting with Developers and Business Analyst in Project Status Meetings regarding
requirements, Review, test scenarios, and defects.
Personal Details:
Husband Name Mr. Jagadeesh.Ujja
Permanent Address D/o Ramashetty.M, Plot no:280, “Santoshi Nilaya”
Mahaveer Nagar ,Gulbarga-585103
Marital status Married
Date of Birth 21 May 1985
Linguistic Abilities Kannada, English, Hindi
Passport No:

6. • Interacting with Developers and Business Analyst in Project Status Meetings regarding
requirements, Review, test scenarios, and defects.
Personal Details:
Husband Name Mr. Jagadeesh.Ujja
Permanent Address D/o Ramashetty.M, Plot no:280, “Santoshi Nilaya”
Mahaveer Nagar ,Gulbarga-585103
Marital status Married
Date of Birth 21 May 1985
Linguistic Abilities Kannada, English, Hindi
Passport No: