Pawan Chandak is a seasoned IT professional with over 12 years of experience in quality assurance, project management, and mainframe technical support, currently serving as a manager at Cognizant Technology Solutions. He has extensive expertise in the BFS domain and has demonstrated skills in managing end-to-end project execution, implementing quality processes, and delivering client-focused solutions. His project experience includes significant roles in various banking and finance-related systems, coupled with several awards and certifications attesting to his contributions and leadership capabilities.

1. Pawan Chandak
Mobile : 91-9822546416
pa1chandak@gmail.com
Professional Synopsis :
• BE graduate with over 12 years of IT experience in Quality Assurance, Process Improvements and
experience in Testing, Maintenance and Mainframe Production Support, Project Management,
Leadership, Planning and Execution.
• Presently working with Cognizant Technology Solutions, Pune as a Manager - Delivery Excellence.
• Thorough business knowledge, consulting skills and customer relationship management skills. Has in-
depth knowledge of the BFS domain and possesses strong business analysis skills along with exposure to
Project Management techniques.
• Experience of managing an end-to-end project execution i.e. from business development to closure.
• Thorough knowledge of Mainframe Technology: COBOL, JCL, VSAM and DB2.
• Sound Knowledge of the Completion of projects through various phases of SDLC.
• Sound experience and knowledge of Software testing and Quality Processes adhering to CMMI Level.
• Implementation of Experience in requirements understanding, providing process support and applying
quality concepts.
• Abilities in identifying process improvements at various levels for organizational excellence.
• Adept in early risk identification on process and delivery front at various stages of the project lifecycle.
• Demonstrated ability to forge meaningful relationships with executives, stakeholders and team members.
• Work experience and thorough business knowledge of Investment and Retail Banking sectors and cards
acquiring side.
• Expertise in Developing Complex Reports and high impact dashboards for weekly and monthly status
reports. Created Business Views and added business values specific to reporting requirements.
Key Skills :
Quality Assurance:
• Setting up technical environment, quality standards for the project under consideration.
• Defining suitable methodology to undertake the project with the available inputs for the requisite output.
• Identifying areas of quality failures and taking necessary steps to rectify and take preventive and
corrective actions to avoid reoccurrences. Understanding the technical and functional specifications.
• Practicing quality standards with key emphasis on improving quality and improvement opportunities.
• Delivering and implementing the project as per scheduled deadlines and extending post-implementation
and maintenance support; providing training to the team members.
• Using various methodologies to derive benefits out of process improvements to the client and
organization.
• System Implementation and Delivery Management
• Validation of savings achieved through various improvement projects
• SLA & Contract Management , Project Management, Risk & Issue Management
• Perform project Health Checks regularly and identify the risk early if any and inform the stateholder so
that the migigation and contingency can be identified.
• Have good hands on Mainframe Technology on IBM Platforms. (COBOL, JCL, SQL, DB2, FILE-AID, CA7)
Education Qualification :
• Bachelor of Engineering (E&TC) from Amravati University, M.S. (India)
Awards and Recognition :
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2. • Awarded "Dream Team Member" for Q3 as part of Applause- BFS.
• Awarded "Star Performer" for Q2 as part of Applause- BFS.
• Promoted to ‘Team Lead’ in Q1 as part of year-end cycle.
• Got ‘Star of the Month’ award as part of Applause.
• Awarded ‘Making a Difference’ award as part of Applause.
Certifications :
• Certification on Banking : BFS L0, L1 and Agile.
• Mainframe Certified from Mapples ESM, Pune.
Project Details :
11 Project : Delivery Excellence (Duration : Feb-2016 to till date )
As part of the Cognizant, Delivery Excellence team, taking care of BFS, Product Solution Practice projects. Main
role is to enable project team to follow Cognizant processes and ensure the timely delivery to client with quality.
Responsibilities include:
• Consulting project managers on all the quality, process and delivery management.
• Supporting Audit team with required data to perform various Audits according to the project state.
• Project setup and initiation, Kick off, project management reviews
• Reporting to all the stakeholders on Risk identification, analysis and mitigation
• Process creation and optimization, Co-ordinating with all stake holders on weekly basis.
• Involved in resolving critical issues and in customer implementation and support activities.
11 Project : bPaid Cards & Seven Day Account Switching
Client : Barclays(Mainframe Environment Set up and Execution)
Duration : Jan-2013 to till Jan-2016
Platform : IBM Mainframes(COBOL, JCL, VSAM) (Thirty Members team)
Project Abstract The objective of the Account Switching Service is to provide a robust service that
enables personal, business and Wealth customers to fully or partially switch their current account seamlessly from
one bank to another in 7 working days. The scope involves testing all applications within the bank and also with
other banks through a centralized account switching service.
Responsibilities in this project include:
• Consulting Business users to understand the requirements and providing alternate solution approach to
achieve the required business functionality.
• Supporting Business users in performing UAT (User Acceptance Testing) of delivered product.
• Project setup and initiation, Staffing, induction & training with requirement analysis and estimations Test
Design & Strategy Development with Test data management
• Project management and tracking client interaction and delivery management and test reporting to all the
stakeholders and Risk identification, analysis and mitigation
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3. • Involved in resolving critical issues and in customer implementation and support activities.
• Settings jobs to transfer files from/to mainframe with different systems.
33 Project : JPMC Cosmic Production Support
Client : JPMorgan Chase (Maintenance & Support)
Duration : Dec-2008 to Till Dec-2012
Platform : IBM Mainframes (NATURAL Adabas, JCL, VSAM) (Nine Members team)
Project Abstract COSMIC stands for - Chase Online System for Management of International
Custody. JP Morgan Chase is one of the biggest banks in USA. JPMC COSMIC system caters various
business needs in the areas of investor services like trading of stocks which include selling and buying of
shares on behalf of its clients. This Production Support Team maintains several applications of the
Mainframe Custody Services which includes production data updates, resolving Root cause tickets and job
abends; this includes Mainframes solution and Customer Support activities.
Responsibilities in this project include:
• Worked as a Team Lead.
• Coordinating with client on weekly basis for the project status.
• Preparing the status report and suggesting the area for improvement.
• Coding and Code review, Unit testing, System Testing, User Acceptance testing support.
• Define and execute unit test cases based on the technical design/functional design in a way that is
comprehensive and verifies accuracy of developed features.
• Implementation Support along with Production Support.
• Analysis & Documentation with Mentoring and Reviewing team members through formalized training
sessions and working with them closely on a day to day basis.
• Reviewing the programs and peer code reviews.
33 Project : Alert Monitoring & FDS
Client : Barclays (Reverse Engineering)
Duration : Feb-2008 to Nov 2008
Platform : IBM Mainframes (COBOL, JCL, DB2, VSAM) (Forty Members team)
Project Abstract Barclays FDS project is a reverse engineering project which involves analysis of the
existing system and preparing the Functional Decomposition documents for the system.
AFTS (Automated Funds Transfer system) is a core payment processing engine which processes payments
received from different customer Gateway channels, CHAPS, SWIFT, etc. Different types of payments
include SEPA, CHAPS, BACS, FPS, CLS, etc.
Responsibilities in this project include:
• Analysis & Documentation, Mentoring and Reviewing.
• Working knowledge of tools and utilities along with proper documentation as per process compliances.
33 Project : Westlaw DB Due Diligence
Client : Thomson West (Maintenance and Support)
Duration : Dec-2006 to Jan-2008
Platform : Web Application Testing (Ten Members team)
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4. Project Abstract Thomson West project is an ambitious venture aimed at providing flexible
infrastructure to support the business strategy of strategic partnerships, greater responsiveness &
flexibility. The scope of the project covers analysis & appropriate enhancement of the various product
system programs towards possible parameterization of all references to business master data.
Responsibilities in this project include:
• Acquiring the business and technical knowledge and doing the knowledge transfer to the new team
members long with Coding, review and testing of the programs.
66 Project : Bill Test
Client : AT&T USA (Maintenance & Support)
Duration : Jan-2006 to Dec-2006
Platform : Web Application Testing (Twelve Members team)
Project Abstract AT&T is the largest telecommunications company in the United States and one of the
largest in the world. It is the global company that will set the standard for a new era of integrated communications
and entertainment services. It delivers an unsurpassed portfolio of traditional and IP-based voice, broadband
Internet, data transport, wireless and video services. Bill test is concerned about the ADR & FSP development
groups and does the Integration testing for these two groups. Bill Test provides the support in testing for West and
Southwest regions.
Responsibilities in this project include:
• Carry out Audit work daily, weekly, monthly and quarterly.
• Interacting with business users, analyzing and resolving the problems logged by users within SLA’s timings.
66 Project : Computerized Billing Application Package for a Supermarket
Duration : Aug-2004 - Sept-2005
Platform : Web Application Testing (Three Members team)
Project Abstract The software is an initial implementation to perform all the day-to-day transactions of
supermarket domain.
Responsibilities in this project include:
• Functionality enhancement and modification with proper documentation as per process compliances.
• Reviewing the programs and peer code reviews.
Personal Profile :
Languages known : English, Hindi, Marathi
Date of Birth : 16th
Jan 1982.
Passport Number : Z3303855
PAN : AGSPC1022A
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