• Test Lead with 8+ years of experience in Software Testing and 3+ years as a PMO Analyst. Overall 11+ years of experience in Software Testing and Project Management (PMO). Currently working with Tech Mahindra Ltd., as a Test Lead since Nov 2009. Having overall 3.5 years onsite experience, 1 year at Truphone Ltd., LONDON, UK as a SME and 2.5 years at Comsoft Pte. Ltd., Singapore as a Sr. Test Engineer. • Specialization in OSS/BSS/CRM Telecom Testing for Service Fulfilment, Service Provisioning, Service Assurance, Service Activation, Order Management, Inventory Management, MNP Port In/Port Out Testing, Rating, Mediation and Billing processes. • Good experience with Siebel CRM, Salesforce CRM Sales Cloud and Service Cloud SaaS Application Testing. Exposure in Salesforce Admin to manage custom Object, Fields, Formulas, Validation Rules and Approval work flow. Maintain User Roles & Profiles, Security Setting, Access setting etc. Exposure in Salesforce Data Loader tool to manage & migrate data from other systems.

1. VIJAY PATIDAR
Mobile: +91-9987291143
E-Mail: vijaypatidar@gmail.com
OBJECTIVE
Looking for a responsible and challenging position in the area of Software Testing & Project Management with
opportunities to enrich my knowledge, experience and skills while contributing to deliver bug free solutions to the
customer by following the quality processes of the organization.
SUMMARY
• Test Lead with 8+ years of experience in Software Testing and 3+ years as a PMO Analyst. Overall 11+ years of
experience in Software Testing and Project Management (PMO). Currently working with Tech Mahindra Ltd., as a
Test Lead since Nov 2009. Having overall 3.5 years onsite experience, 1 year at Truphone Ltd., LONDON, UK as a
SME and 2.5 years at Comsoft Pte. Ltd., Singapore as a Sr. Test Engineer.
• Specialization in OSS/BSS/CRM Telecom Testing for Service Fulfilment, Service Provisioning, Service Assurance,
Service Activation, Order Management, Inventory Management, MNP Port In/Port Out Testing, Rating, Mediation and
Billing processes.
• Good experience with Siebel CRM, Salesforce CRM Sales Cloud and Service Cloud SaaS Application Testing. Exposure
in Salesforce Admin to manage custom Object, Fields, Formulas, Validation Rules and Approval work flow. Maintain
User Roles & Profiles, Security Setting, Access setting etc. Exposure in Salesforce Data Loader tool to manage &
migrate data from other systems.
• Expertise in ITIL best practices for IT Service Management (ITSM) KPIs & Processes i.e. Incident Management,
Problem management, Change Management & Delivery management etc.
• ISTQB Foundation level certified tester.
• Experience of handling an independent test team of 10 peoples.
• Strongly aware of all phases of SDLC and STLC processes.
• Experience in project coordination-leading, problems follow-up, prioritizing tasks to ensure quality product delivery
within timeframe.
• Experienced in defining Testing Methodologies, designing Test Plans & Test Cases, Verifying & Validating applications,
interacting with development team members in fixing the defects and coordinating testing effort, responsible for test
deliverables and status reporting.
• Well versed with REST & SOAP Web Services & APIs Testing.
• Good understanding of Agile (Scrum) methodology.
• Experience in PMO activities i.e. Resource Requirement with RMG, SOW Preparation, Timesheet Tasks Creation,
Allocation & Approval, Project Creation, Prepare Resource Utilization Sheet (RUS), T&M Quote Creation and
Finalization with Finance (F&A) Team, Invoice Preparation etc. Well versed with Oracle PACE-FIN & PACE-HR ERP
Application.
• Able to work as both an independently and in team environments. Highly energetic, motivated, creative and recognized
as a team player.
• 3+ years of experience as an Electronics Engineer.
EDUCATION
• Bachelor of Engineering in Electronics and Telecommunication, 1999, Vikram University, Ujjain (M.P., India)
• H.S.C. from MP Board of Secondary Education, Bhopal (M.P., India), 1994
• S.S.C. from MP Board of Secondary Education, Bhopal (M.P., India), 1992
TECHNICAL SKILLS
Test & Project Management
Tools
HP ALM 11.0, HP Quality Center 10.0 (HP QC), Testlink 1.9.2, JIRA v6.2.7, Rally,
Confluence
COTS Applications Salesforce CRM (SFDC), Siebel CRM, Amdocs ClarifyCRM 6.0, BMC Remedy ITSM
User ARS7.0, Cerillion BSS/CRM, NSN-OCS & CMD, SoapUI
Configuration Tools MS-VSS, Tortoise SVN, SharePoint
Automation Tools Rational Functional Tester (RFT) 7.0, QTP 9.0
Programming Languages Java, J2EE, HTML, JavaScript
Application Servers OC4J 9.0.4, JBoss 4.0
Web Server Apache Tomcat 5

2. PROFESSIONAL EXPERIENCE
Tech Mahindra Ltd., Pune (Dec 2010 – Till date)
Tech Mahindra Ltd., Pune (on payroll of WDC Ltd., Kolkata) (Nov 2009 – Nov. 2010)
Achievements:
• Received ACE (Associates Consistently Excel) award for being consistent Top Performer in the organization for
Year 2014 and 2015
• Received POB (Pat on the Back) award for managing Release deliveries in March-2015
• Received “Star Performer” award for Best Employee for FY 2012-13.
• Member of “Best Project Team” award for Truphone MVNO Testing for FY 2013-14.
1. Vodafone CRM Transformation Testing Duration : Nov 2015 to Till
Date
Client: Vodafone India Ltd. (VIL)
Designation: Test Lead
Project Description: This project is to transform Vodafone’s Legacy Oracle CRM to Siebel CRM. This CRM
Transformation aims at improving customer experience, reducing the ACHT (Average Call Handling Time) for its
CSRs & to finally in turn boost the revenue generation by all the above mentioned factors in the new Siebel CRM.
Siebel CRM Testing includes Marketing Management, Sales Management, Order Management, Customer
Management, Billing Management, Service Management etc. modules
Technologies and Tools involved: Siebel CRM, Oracle CRM, HP ALM 12.00, SoapUI
Roles and Responsibilities:
• Module Lead for Order Management, Customer Management modules FST & SIT.
• Allocation test activities to team members and monitoring and tracking the same.
• Test Analysis, Test Scenario Reviews and Technical help to team members.
• Write Test Scenarios & Test Cases to ensure effective test coverage.
• Take part in peer and internal reviews.
2. myAT&T Portal Testing Duration : Apr 2015 to Nov 2015
Client: AT&T Inc., US
Designation: Test Lead
Project Description: myAT&T portal is a Web & Mobile application for AT&T users which can be used to instantly
track usage, review and pay your bill via smartphone, tablet or web and manage their profiles.
It include enhancements to the web & mobile application designed specifically for existing Wireless, Wireline, U-
verse, DTV, Combined Bill Wireless/U-verse, Legacy S&B customers using MyAT&T Mobile along with new
customers interested in registering a Single Login ID. With single login ID Slid or AAID users can manage all their
services with this single id.
Technologies and Tools involved: Rally, HP ALM 11.00, Android, Win7, iOS, IPAD Devices etc.
Roles and Responsibilities:
• Delegating test activities to team members and monitoring and tracking the same.
• Test Analysis, Test Scenario Reviews and Technical help to team members.
• Write Test Plan, Test Cases, and Scenarios to ensure effective test coverage.
• Co-ordinate with Components Development team and Test/QA leadership to develop a test approach and
strategy for a product and/or suite of products.
• Take part in peer and internal reviews.
• Responsible for Release Test Estimation, Defect Management.
• Responsible for update daily Test execution Reports & Closure DG3 reports to customer.
3. Truphone MVNO E2E Testing Duration : Jul 2012 to Apr 2015
Client: Truphone Ltd., UK
Designation: Test Lead
Project Description: Truphone is a GSM Mobile Virtual Network Operator (MVNO) focusing on “least cost
roaming”, with post-pay offers for business users and pre-pay offers for consumers which charge local rates for
voice, text and data services whilst roaming.
This project covers Postpaid & Prepaid New and Incremental Sales, Customer Management, Charging and
Mediation solution based on Nokia Solutions Network (NSN) OCS & CMD. OCS is interconnected with Cerillion
Billing (BSS) application, which has Revenue Manager, CRM Plus, Service Manager and Output Streamer modules.
The E2E Testing journey covers Truphone’s overall solution, e.g. Pre-pay order capture in Tru Selfcare web-portal
and Post-pay order capture in Salesforce CRM; billing and payments in Cerillion, provisioning initiated

3. from Cerillion via ESB FuseSource REST & SOAP APIs to the network elements (HLR, SMSC, MMSC, RIM, MVR etc.)
and Rating and Mediation is handled with NSN-OCS & CMD application.
Technologies and Tools involved: Salesforce.com (SFDC), Cerillion CRM/BSS, Unix, NSN - OCS Unified 3.2 and
CMD Rhino Sentinel, Jira 3.13.2, Testlink 1.9.2, Confluence, Oracle 10g, ESB FuseSource, SoapUI Web Services/APIs.
Roles and Responsibilities:
• SME for Northbound area i.e. Order Management, Fulfilment, Provisioning, Activation & MNP Port-In/Port-Out
E2E Testing.
• Allocation test activities to team members and monitoring and tracking the same.
• Test Analysis, Test Scenario Reviews and Technical help to team members.
• Write Test Plan, Test Cases, and Scenarios to ensure effective test coverage.
• Co-ordinate with Components Development team and Test/QA leadership to develop a test
approach and strategy for a product and/or suite of products.
• Take part in peer and internal reviews.
• Involved in Project Management (PMO) related activities i.e. SO creation, Quote creation, RUS preparation,
Timesheet Tasks Allocation & approval etc.
4. Non IPSDK CIT (GS-UK) Duration : June 2011 to Jul 2012
Client: British Telecommunication Plc. (BT), UK
Designation: Test Lead
Project Description: This project is for BTGS (BT Global Services), is responsible for managing the customer
relationship of BT’s global enterprise customers across globe. CIT (Component Integration Testing) is focused on
interface & design issues. E2E order journey is carried out for different type of workstream i.e. IPN-CS, VPN/MPLS,
Fulcrum, GHUCS, CPE etc. for NS,VAS and CPE (CISCO & Huawei) products and major Components involves in E2E
L2C & T2R journey are PMF, PPSR, Expedio RM/OM, BFG, LION, SPEED, B2B, PAL, ESB, Expedio IM etc. Different
Protocols i.e. SIP, BGP, TCP & IP used in order journey as per workstreams.
Technologies and Tools involved: BMC Remedy User ARS 7.0, Quality Center 10.0, Amdocs-ClarifyCRM 6.0.1.31,
Subversion (SVN), SharePoint, Oracle 9i, Windows XP, Agile (Scrum) Testing/development model.
Roles and Responsibilities:
• Allocation test activities to team members and tracking the same.
• Test Analysis, Test Scenario Reviews and Technical help to team members.
• Attend design walkthroughs to understand business logic and impact of change and guide the team members.
• Write Test Plan, Test Cases, and Scenarios to ensure effective test coverage.
• Co-ordinate with Components Development team and Test/QA leadership to develop a test
approach and strategy for a product and/or suite of products.
• Take part in peer and external reviews.
• Demonstrate proactive ownership of issues and problems.
• Defect Reporting and Tracking. Co-ordinate with development teams to get fixes in time and initiate the defect
triage calls.
• To prepare Test Log and Defect Log.
• Explain faults and reviews test results as required.
• Report regular status of testing to delivery team (Daily and Weekly).
5. ANDES_MDM_PDMT (PPSR) Duration : Dec 2009 to June 2011
Client: British Telecommunication Plc. (BT), UK
Designation: Tester & Incident Manager
Project Description: PPSR is a data-driven system with the capability of holding all the product data along with
the product rules. The product types like NS, VAS, Packages, CPE and CPE ITEMS are build and configured for BT in
IPN, MSSP, IM, RBS, FCE stacks. OSAT and P&CS are used for build. P&CS is used for configuration. The
configuration details are stored in ARSOM database.
PPSR Web service is used for interfacing with PMF for uploading CPE items from PMF to PPSR database.
Components which are closely integrated for product build are PPSR, Expedio, PROP and BFG.
Technologies and Tools involved: BMC Remedy User 7.0, Quality Center, Amdocs-ClarifyCRM, Jira 3.13.2, JAVA 2,
J2EE, Oracle 9i, Web Logic 8.1, Windows 2000, Agile (Scrum) Testing/development model.
Roles and Responsibilities:
• As an Incident Manager delivered IT Services Management (ITSM) solutions based on ITIL best practices that
focused on the people, process, and technology, organization and integration perspectives of providing business
solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis,
through architecture and design, to planning, implementation, and support.
• Prepared Test Cases and Scenarios to ensure effective test coverage.
• Test cases execution.
• Take part in peer and external reviews.

4. • Defect Reporting and Tracking. Co-ordinate with development teams to get fixes in time.
• Analyses of SAT and GAP sheet.
• To prepare Test Log and Defect Log.
Comsoft Pte. Ltd., Singapore
Comsoft Infotech Pvt. Ltd., Mumbai (Feb 2004 – Nov 2009)
Comsoft provide solutions and services for business critical requirements of world-class organizations in diverse sectors
such as Banking, Travel, Manufacturing, Sales & Distribution, Utilities & Services, Telecommunications, and Healthcare etc.
Comsoft provide innovative software solutions and services backed by sound technology strategies.
1. APJ SMARTS Duration : Nov. 2006 to Nov. 2009
Client: Dell Computers (Asia Pacific)
Designation: Sr. Test Engineer
Project Description: APJ Smarts is designed to deliver a complete solution for simplifying and managing complex
sales processes, especially catering to the specialized needs of the modern electronic manufacturing and logistics
organizations. This system is capable of handing business in multiple currencies, multiple language and multiple
locations. The core modules of this application are Product Configuration Management, Order Management,
Account Receivable and Interface Management.
Product Configuration Modules in SM ARTS Application allows the user to configure the saleable product as a
chassis. The chassis can be pre configured with some basic options/items and can be further customized as per
customer need. A wide variety of business rules can be attached to the chassis such as price Lists, discounts,
freight, rollup options etc.
Order Management Module in SMARTS application allows the user to manage customers, create quotation, confirm
quotation, customer credit check etc. Order hold and release functionality is also there for smooth control of order
execution which reduces delay in order delivery.
Technologies involved: Rational Functional Tester 7.0, JAVA 2, J2EE, JavaScript, Oracle 9i, Apache Tomcat, and
Windows 2000.
Roles and Responsibilities:
• Prepared Test Cases for Functional, Integration and System Testing and executing them.
• Writing test scripts in RFT for various testing stages like Functional testing and Regression testing.
• Performed Integration, System, Functional and Regression Testing (Manual)
• Errors found in the system (Bug Report) were acknowledged to the development team and Tracking the defects
2. iSMARTS - Payroll and HRMS Duration : Mar 2005 to Oct. 2006
Client: Pravin Masalewale, Pune (India)
Designation: PMO Analyst
Project Description: Payroll and HRMS Module designed to replace manual framework and to reduce the
manpower requirements for preparation of Payroll and other information and to provide Reports required by the
management. This System includes various processes like Salary Process, Leave Process, Loan Process, Shift
Schedules, Manpower Planning and Requisition, Training Requisition and Scheduling, Performance Tracking and
Exit Formalities etc.
Technologies involved: JAVA 2, J2EE, JavaScript, Oracle 9i, OC4J, and Windows 2000.
Roles and Responsibilities:
• Create and track metrics (KPIs) to measure success, review and improve delivery processes currently used or
come up with new ones.
• Manage leave details of resources & fill the resources utilization sheet accordingly.
• Work closely with HR for recruitment, rewards and other activities.
• Co-ordinate with education support group for trainings for team.
• Single POC of the project for the Quality Reviews & Audits
• Maintain the data for the projects for audits and following up on actions post audit.
• Manage access to the Project secured floor area and other security checks.
3. Network Help Desk Management System Duration : Feb 2004 to Feb 2005
Client: Hindustan Petroleum Corporation Limited (HPCL), Mumbai
Role: PMO Analyst
Project Description: Network Help Desk Management System is being developed for one of the leading
petroleum company of India. The application helps them to automate Network Fault reporting by any of the user
and automate the call escalations to internal support team and if required to the concerned vendors. Further, the
system can generate required MIS reports for management review.
The application comprises of combination of User-friendly Menu Driven ‘IVR’ and the web based System to assist
the HPCL user to register the compliant.

5. Tools Used: PeopleSoft HRMS & FMS
Roles and Responsibilities:
• Create and track metrics (KPIs) to measure success, review and improve delivery processes currently used or
come up with new ones.
• Manage leave details of resources & fill the resources utilization sheet accordingly.
• Work closely with HR for recruitment, rewards and other activities.
• Co-ordinate with education support group for trainings for team.
• Single POC of the project for the Quality Reviews & Audits
• Maintain the data for the projects for audits and following up on actions post audit.
• Manage access to the Project secured floor area and other security checks.
PERSONAL DETAILS
Date of Birth 29th
January, 1977
Father’s Name Mr. Gopal Patidar
Address Goodwill-24, Flat no. : A-507, Off Porwal Road, Lohegaon, Pune-411047
Mobile +91-9987291143
Email vijaypatidar@gmail.com , vijay_patidar@outlook.com (Alternate)
Passport No. M3760665 & Valid till : 19/11/2024

6. Tools Used: PeopleSoft HRMS & FMS
Roles and Responsibilities:
• Create and track metrics (KPIs) to measure success, review and improve delivery processes currently used or
come up with new ones.
• Manage leave details of resources & fill the resources utilization sheet accordingly.
• Work closely with HR for recruitment, rewards and other activities.
• Co-ordinate with education support group for trainings for team.
• Single POC of the project for the Quality Reviews & Audits
• Maintain the data for the projects for audits and following up on actions post audit.
• Manage access to the Project secured floor area and other security checks.
PERSONAL DETAILS
Date of Birth 29th
January, 1977
Father’s Name Mr. Gopal Patidar
Address Goodwill-24, Flat no. : A-507, Off Porwal Road, Lohegaon, Pune-411047
Mobile +91-9987291143
Email vijaypatidar@gmail.com , vijay_patidar@outlook.com (Alternate)
Passport No. M3760665 & Valid till : 19/11/2024