Communication, Collaboration, Teamwork, Integrity, Professionalism, Continuous Process Improvements, Key performance Indicators, Leadership, Diversity, Passion, Accountability, Attitude, Skill set, Attention to detail, Learn something new every day, Make a difference, Dependable, Client Focus, Driven, Root Cause Analysis, Embrace change, Compassion, FEAR - Face Every thing and Rise.

1. 6817 Myers Lane, Cicero, NY 13039315-396-1117mjsammon64@gmail.com
Maureen J. Roach
Objective
Dynamic and motivated professional with a proven record of generating and building relationships,
managing projects from concepts to completion, designing educational strategies, and coaching
individuals to success. Skilled in building cross-functional teams, demonstrating exceptional
communication skills, and making critical decisions during challenges. Adaptable and
transformational leader with an ability to work independently, creating effective presentations, and
developing opportunities that further establish organizational goals.
Experience
2018 - Present BNY Mellon Syracuse, NY
Global Tax Operations Lead Analyst
 Global Tax client inquiry
 Solicitation of Global Tax documentation
 Provide support for debt service payments, trade payments, and Global Tax
 Continuous process improvements
 Communicate effectively with internal and external clients
 Identify and escalate issues
 Evaluate and train staff on current standard operating procedures
 Focus on audit roll up and compliance
 Lead team meetings
2015 - 2018
Payment and Authentication Supervisor
 Supervise staff of 15-25 team members onshore and offshore
 Update and train staff on Standard Operating Procedures
 Performance Excellence, Vision Management Board
 Authentication of wires that are over the threshold for Corporate Trust standards
 Wire releasing for trades, redemptions, swaps, distributions, fees, and many other types of
wires
2013 – 2015
Debt Service Analyst
 Implement new debt service process within Operations
2004 – 2010
Profession Development Trainer
 Developed, designed and implemented training materials for Financial Market Treasury Services
– coordinated presenters, both internal and external, including Control Officers, Auditing, Global
Compliance, Legal, Operations Risk Management, etc.
 Delivered professional development, systems and soft skills training via WebEx and classroom
 Provided regulatory and risk prevention training
 Organized global and domestic virtual training sessions
 Monitored and analyzed training materials to ensure accuracy
 Interacted and attended Senior Management meetings to provide monthly feedback on training
 Policy and procedure development and review
 Contacted constituents on a regular basis for status reports
 Developed projects to help achieve changes that are important to success

2. 6817 Myers Lane, Cicero, NY 13039315-396-1117mjsammon64@gmail.com
Maureen J. Roach
 Focused on activity that drives change
2010 to Present Total Fitness/Mojo Mayhem Cicero, NY
Owner – Accredited Certified Personal Trainer
 Performed client assessment with achievable goal setting
 Developed and designed programs for clients – inclusive of medical, dietary and physical
requirements
 Developed and reviewed fiscal goals and trend analysis
2001 to 2003 FedEx Services Syracuse, NY
Sales Executive
 Implemented sales through professional presentations, annual reports, P&L statements, balance
sheets and total cost concepts
 Provided clients marketing package that enabled clients to grow internationally
 Collaborated with brokers, shippers, and US customs staff
1988-1997 US Airways Syracuse, NY
Client Service/Logistics Manger
 Logistics manager – encompassing 10 reservations centers within the United States
 Exceptional client services for internal and external clients
 Team Leader for industry informational meetings
Education
1982-1986 Niagara University Niagara Falls, NY
Bachelor of Science
 Transportation, Travel and Tourism
References
References are available on request.