1. DIANE BAKER JON-EL 216.785.4117  JONELD0612@SBCGLOBAL.NET
SEASONED UNDERWRITER TECHNICIAN with expertise in commercial insurance, regulatory compliance, service delivery,
analysis, and risk mitigation. Seasoned professional with subject matter expertise in casualty, excess, and property
business lines. Effective communicator with the ability to manage, train, and motivate team members.
Policy Issuance & Renewal Business Systems Customer Service Focus Staff Training &
Development
Risk Acceptance/Rejection Marketing Management Performance Optimization Team Leadership
Underwriting Analysis Administrative Skills Quality Management Communication
CAREER HISTORY
AIG 1990-2016
Senior Underwriting Technician, AIG Insurance Company (2011-2016)
 Assisted a team of Underwriters by overseeing submission processing, policy issuance, processing endorsement
requests, handling bureau crit resolution, premium audit assistance, manually manipulate premium allocation, excess
rating, loss sensitive plans, and guarantee cost business. Process each account through book/bind and billing.
 Managed renewal book of business, ensuring conditional renewal and non-renewal notices were sent in a timely
manner.
 Developed and maintained account logs and underwriting forecasts.
 Collaborated and communicated with the brokerage community, rating bureaus, and corporate headquarters.
 Ensured regulatory and statutory reports and filings were submitted as required.
 Provided training to new employees and served as a back-up Underwriter as needed. Remote processing from home.
 Achieved best bureau crit compliance, premium audit results, and received/processed submission ration in region.
Operations Analyst, Commercial Insurance, Chartis Insurance (2006-2011)
 Served as a subject matter expert on regulatory compliance, workflow management, and process optimization.
 Developed and facilitated training on underwriting applications, systems, processes, and products.
 Reviewed and resolved regulatory issues related to bureau crits and PAD.
 Selected as the PMP Director and Quality Control Supervisor to ensure nationwide regulatory compliance.
Supervisor, Commercial Accounts Service Center (1998-2006)
 Managed all facets of operations for the Service Center, along with a staff of 20.
 Developed and implemented procedures, allocated resources and work assignments, and tracked quality results.
 Provided new hire orientation and staff training on new technology, products, and procedures.
 Served as the Training Coordinator, facilitated HR functions, performed performance evaluations/salary reviews, and
provided opportunities for career development and promotion.
Underwriting Technician, Public Entity & Risk Management Departments (1995-1998)
 Processed policy rating/issuance for worker’s compensation, law enforcement liability, public official/school leader
E&O liability, and all other casualty lines.
 Established rating instructions, provided coding/filing information, ensured accuracy and compliance.

2.  Completed large risk rating, loss rating, and excess rating forms for loss sensitive/deductible programs.
 Ordered and maintained insurance materials and supplies; served as back-up department manager in absence.
 Served as an Underwriting Assistant III prior to promotion to Underwriting Technician.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Arts, Theology, Baptist Bible Institute of Cleveland
Insurance Coursework, St. Paul Insurance Company; Business Coursework, Dyke Business College