Director-level operations professional with fifteen years of strong operational, client services and relationship management experience. Proven track record of leveraging technology to strategically create efficiencies and improve processes that result in an impeccable client experience. Background also includes custodial services, compliance, risk management and corporate governance.

1. J.W. CRAIG
61 REVERE STREET, UNIT 3, BOSTON, MASSACHUSETTS 02114
(603) 305-2733 | ​bostondubs@gmail.com
EXECUTIVE PROFILE
Director-level operations professional with fifteen years of strong operational, client services and relationship management
experience. Proven track record of leveraging technology to strategically create efficiencies and improve processes that result
in an impeccable client experience. Background also includes custodial services, compliance, risk management and corporate
governance.
SKILLS/TECHNICAL EXPERTISE
● Operations & Client Services
Management
● Client Service Improvement
● Strategic Leader and Thinker
● Team Manager
● C-Suite and Executive-level
Presentations
● Verbal & Written Communication
● Microsoft Office
● Perform by Investortools
● Business Relationship
Management
PROFESSIONAL EXPERIENCE
BRECKINRIDGE CAPITAL ADVISORS, INC​, Boston, MA 2006 – 2016
Vice President/Key Accounts Manager, Consultant Relations​ (2015 – 2016)
Directly responsible for business development and relationship management of clients totaling approximately
$10B out of a total $26.5B AUM.
▪ Successfully initiated, developed and retained relationships within RIA, broker-dealer and institutional business
channels resulting in net positive annual growth.
▪ Leveraged Salesforce to consistently meet annual pre-defined sales goals through the execution of business plan.
▪ Performed new business and client review presentations to C-Suite and executive-level investment professionals,
effectively gaining and retaining client accounts.
▪ Mentored and trained new employees sharpening skillsets and increasing experience necessary for success in
consultant relations.
Vice President, Director of Client Services ​ (2011 – 2015)
Improved operational efficiency through identifying process issues and implementing strategic, technological solutions while
maintaining economies of scale​.
▪ Managed all aspects of Client Services team of three individuals including acting as escalation point to resolve
client and account issues; conducting annual employee reviews; supervising new hire process when needed​.
▪ Assisted Chief Compliance Officer with annual mock audit and acted as secondary point of contact for overall
compliance-related operational issues and review of marketing content ensuring compliance with SEC regulations.
▪ Selected to serve on Governance Committee and as head of Risk Committee.
Vice President, Marketing & Business Development​ (2006 – 2011)
Was an integral part of Business Development team of three professionals responsible for increasing AUM by 30% and 34% in
2008 and 2009, respectively.
▪ Served as primary liaison between Client Services/Operations & Business Development teams, guaranteeing
portfolios were implemented correctly per client-specific customization and Investment Policy Statements.
▪ Collaborated with EVP and SVP to execute sales strategy, helping to grow business from $4.6B to $15.4B in five years.
▪ Produced and presented portfolio analysis reports for prospective end-clients, partnering with advisors to obtain new
clients.

2. J.W. Craig Page 2
SHEPHERD KAPLAN, LLC​, Boston, MA 2004 – 2006
Operations Associate
Coordinated with executives and partners of firm to develop operations department while spearheading the development of
best practices involving operational policies, processes and procedures.
▪ Effectively worked with both managing partners and investment advisors to provide client portfolio analysis for
productive client meetings.
▪ Successfully managed the investment manager due diligence and mutual fund research processes allowing the
Investment Committee to make more informed recommendations.
▪ Oversaw client reporting for private client and institutional consulting groups producing timely and accurate client
reports.
▪ Managed overall client service, including working with custodians on all account-related activity to ensure smooth
transition of accounts and client satisfaction.
BRECKINRIDGE CAPITAL ADVISORS, INC​, Boston, MA 2003 – 2004
Client Administration Associate
Responsible for all aspects of client “life-cycle” tasks including client “on-boarding”, accurately administering changes in client
information and processing client terminations.
BROWN BROTHERS HARRIMAN​, Boston, MA 2002 – 2003
Corporate Actions Specialist, Global Custody
Responsible for performing specialized operational securities processing activities in support of the firm’s business lines.
Primary focus was on daily deliverables and execution of defined procedures and analysis while gaining and understanding the
“big picture” and how work impacted the firm.
EDUCATION
B.A.​, Economics, ​magna cum laude; Concentration in Japanese Studies, ​GETTYSBURG COLLEGE​ Gettysburg, PA (2001)
▪ Study Abroad, ​KANSAI GAIDAI UNIVERSITY​, Osaka, Japan (Fall semester, 2000)
SECURITIES LICENSE
FINRA Series 65
VOLUNTEER ORGANIZATIONS
Dana-Farber Leadership Council 2011 – Present
Annual Giving Committee Co-Chair 2014 – Present
Visiting Committee, Basic Science and Personalized Medicine 2013 – Present