1. QUINTIN T. SMITH
9406 W. Berkeley Road •Phoenix, Arizona 85037 • C: 575.791.5313 • quesmith41@gmail.com
SUMMARY OF SKILLS
Quality Manager/Operations Supervisor with 10+ years’ hands-on experience planning, directing, inspecting and coordinating the
maintenance of a variety of military aircraft systems.Logical, resourceful problem solver with intuitive ability to isolate and solve
issues.Dedicated to ensuring the compliance of policies, procedures and training of expert technicians by creating team focused work
environments. Results driven operations/quality manager with the ability to plan and manage workflow
to meet company deadlines. Certified Quality Auditor. Skilled in conducting and implementing AS 9110 and Six Sigma
(AFSO 21) processes.
PROFESSIONAL EXPERIENCE
Aviation Safety Manager – Advance Military Maintenance Repair and Overhaul Center (AMMROC) 1/2015 - Present
● Coordinates and manages the site Quality Management System(QMS) to ensure the systemis aligned to organizational
requirements and is continually improved, refined and enhanced where necessary.
● Conducts Management Review of Quality IAW AS 9110 requirements to include; analysis of audit findings to identify significant
areas of risk to the organization, improvement opportunities,areas of best practice
● Ensures resources are established to support the organization in delivering result improvement plans.
● Manages performance through quality reviews, identifying Key Quality Performance Indicators (KPI) and ensuring they are tracked,
analyzed and utilized to ensure product Quality, Safety and Regulatory compliance is fully maintained.
● Ensures the deployment and development of capable competent Quality professionals to undertake monitoring and surveillance
activities within the QMS.
● Champions and supports the maintenance safety program to ensure the platform portion of the FOD Prevention Program is
conducted IAW company Policies and Procedures..
● Provides guidance and direction to the company workforce on any issue relating to Quality Management.
● Provides authorization to operate within in the company QMS through the Form 35 certification process,delegated through the chain
of functional management.
Senior Quality Engineer/Lead Inspector - Advance Military Maintenance Repair and Overhaul Center (AMMROC) 5/2014 –
12/2014
● Responsible for the day to day management, supervision and control of all Quality engineers ensuring on the spot assistance to
identifying, containing and assisting with quality related issues.
● Directed Quality control sampling on Special Inspections,Quality Verification Inspections and Personnel Evaluations for adherence
to all applicable Technical data and current policies and procedures.
● Collaborated with Quality Manager compiling accurate metrics measuring the effectiveness of the task assigned to the Quality
Department. Reviewed MSEP data monthly to identify high missed carded items. Initiated actions required to resolve adverse
maintenance trends.
● Facilitated the validation of evidence provided to support the issuance of Form 35 to Technicians of Maintenance Operations.
● Assisted Quality Manager with providing leadership and support for quality assurance activities across the organization on all issues
pertaining to Quality, Ground Safety and Occupational Health and Environment.
● Instrumental in the development and execution of Quality/Safety and OH&E initiatives at the platform level while providing
recommendations to the Base Quality Management directly leading to the improvement of the quality of service.
● Contributed to the implementation and the execution of the internal Audit program. Providing audit reports and ensuring CAR
containment action is completed within 24hours/7 days providing updates to reflect the latest status. Guaranteeing that critical areas
received the support needed in the completion of required corrective actions.
Employee Relations/Counseling
Leadership/Mentoring
Customer Relations
MS Office, Word, PowerPoint, Access
Work Safety
Quality, Audit, AS9110
Problem solving,Conflict resolution
Product Management
Budget Management
Program Management
Training/Curriculum Development
Communication/Verbal, Written

2. QUINTIN T. SMITH
9406 W. Berkeley Road •Phoenix, Arizona 85037 • C: 575.791.5313 • quesmith41@gmail.com
● Ensured that the management systemcomplies with customer, regulatory and organizational requirements by monitoring
performance through quality reviews, identifying Key Performance Indicators making certain they were tracked, analyzed and utilized
to maintain product reliability/serviceability.
Quality Control/Assurance Inspector - Advance Military Maintenance Repair and Overhaul Center (AMMROC) 2/2013 – 4/2014
● Observed and monitored technical and personnelevaluations maintaining a 90% success rate,training and qualification actions as
necessary to ensure all assigned employees are certified to cover the full spectrumof work center requirements as specified in less
than 30 days.
● Advised and coached employees on new policies, procedures and processes as implemented and for continuous improvement.
● Monitored Safety, Health and Environment (SH&E) activities and ensured that all regulatory, company and customer requirements
are in compliance with company, national and international directives.
● Verified of Technical Library for revisions, ensured the update and distribution of Mandatory Technical Information to all relevant
technical staff.
● Coordinated Corrective Action Reports (CAR’s), incident/accident investigations and prepared all required reports per company
requirements and customer satisfaction.
● Performed internal and external audits to ensure compliance with company policies, procedures, standards and regulations.
Responsible for assisting,supervising and directing a team of site generated auditors to perform and report findings as well as
corrective action plans for all departments
Maintenance Operations Superintendent (AMU Assist.NCOIC) – US Air Force 9/2010 to 12/2011
● Directly managed key maintenance activities for conducting the daily/weekly planning, inspecting, and
servicing aircraft and support equipment valued at over $724 million dollars. Led to 308th Maintenance Unit garnering the 56th Fighter
Wing Maintenance Unit of the Year.
● Provided ongoing leadership, mentoring, and professionaldevelopment of 240+ junior and senior enlisted technicians. Directly
responsible for role development of seven diverse maintenance sections and provided
outstanding support in the successfulexecution of over 5.1K flying hours annually.
● Key custodialsteward; Managed 7K+ support equipment line items worth $11M while controlling $1.8
million dollars of critical expenditures annually.
● Displayed vested interest in safety and quality by inspecting maintenance performed on tactical aircraft, systems,and components.
Implemented supervisorinspection program. Oversaw 400 inspection resolving
80 violations guaranteeing a 95% Quality inspection pass rate.
● Skillfully oversaw aircraft maintenance management and scheduling functions.Actions led to the completion of over 200 schedule
maintenance events while ensuring 98.7% of maintenance was completed on time. Directly leading to my being named Outstanding
Senior Enlisted Manager of the 3rd Quarter.
Maintenance Production Manager/Supervisor (Lead Production Superintendent) – US Air Force 3/2005 to 8/2010
● Supervised, trained and evaluated up to 200 technicians in avionics, weapons,electrical/environmental and engine specialties;
Directed maintenance, repair and inspection of 27 Block 42 F-16 aircraft to ensure flight readiness.Instrumental in 310th Maintenance
Unit receiving 56th Fighter Wing Outstanding Maintenance Unit of the Year, in consecutive years
● Chaired weekly/daily production meetings to create a workflow schedule and determine priorities; Delegated tasks
in dynamic environment with constantly changing needs to obtain 99.6% scheduling efficiency. Reviewed and managed long range
planning schedules to ensure optimal personneland resources where available to support mission requirements. Reduced repeat and
recurrence of maintenance from 4% to 2%, contributed to winning maintenance unit of the quarter.
● Created cooperative team environment that motivated team to balance sense of urgency with quality; Team
conducted 1,460 evaluations, achieved 93.2% aircraft readiness – well above 85% USAF standards.
● Planned and organized tactical aircraft maintenance undertakings.Coordinated cross-country deployment of 8 aircraft/68
personnel/36K lbs of cargo which directly led to an outstanding 97% operation success rate
and saving the wing $120,000 in operational funds.
● Enforced strict safety standards,instrumental in wing earning highest Aircraft Combat Command Environmental, Safety and
Occupational Health Compliance Assessment and Management Program in the Air Force for 2005
EDUCATION AND TRAINING

3. QUINTIN T. SMITH
9406 W. Berkeley Road •Phoenix, Arizona 85037 • C: 575.791.5313 • quesmith41@gmail.com
Bachelor of Science in Professional Aeronautics, Minor in Management, Embry-Riddle Aeronautical
University, Daytona Beach, Florida
Associate of Applied Science, Aircraft Maintenance Technology, Community College of the Air Force
Certification in Quality Auditing #47699,American Society for Quality
Certification in Professional Management, Community College of the Air Force
Certification in Jet Engine Mishap Investigation, Community College of the Air Force