1. SHELBY RUSSELL
1892 Deer Run Trail Pacific, Missouri 63069
(573) 590-0427  srrxvd@mail.missouri.edu
EDUCATION
University of Missouri Columbia, MO
Bachelor of Arts in Health Sciences
Minor in Psychology
Graduated: Expected May 2016
WORK EXPERIENCE
McDonald’s Columbia, MO
CrewMember
April 2011-August 2014
 Facilitated the growth and develop of newemployees by helping to train on service relatedpositions
with the goal of achieving self-sufficiency.
 To deliver an exceptional customer experience every time, whilst following McDonald’s Values
and adhering to our Policies and Procedures.
 Delivering fast, friendly and accurate service to all customers
 Welcoming every customer with a smile and being genuinely friendly at all times, as well as
attending to customers’ needs as a primary focus.
 Performing all assigned tasks & procedures efficiently and in a timely manner.
Campus Dining Services Columbia, MO
Customer Service Specialist
August 2014-December 2014
 Processed transactions quickly and efficiently
 Maintained a friendly and cordial relationship with the customers by greeting them and assisting
them with all relevant issues.
 Provided customers with outstanding service and assisted them in solving their queries and doubts.
 Created a friendly/positive impression at the checkouts
 Educated customers about new schemes and promotional activities that could benefit them.
Marymount Manor Eureka, MO
Dietary Aide
January 2015-present
 Prepare food items and assemble ready foods for patient trays
 Serve foods in the rooms and dining hall
 Deliver food trays to patients’ rooms and dining hall
 Provide services in dining hall and kitchen
 Clean tables, and service counter area after meals
PROFESSIONAL SKILLS
 Exceptional listener and communicator who effectively conveys information verbally and in
writing.
 Computer-literate performer with extensive software proficiency covering wide variety of
applications.
 Innovative problem-solver who can generate workable solutions and resolve complaints.
 Resourceful team player who excels at building trusting relationships with customers and
colleagues.
 Productive worker with solid work ethic who exertsoptimal effortin successfully completing tasks.
 Energetic performer consistently cited for unbridled passion for work, sunny disposition, and
upbeat, positive attitude.