1. Toniqua Winters
5010 W Sandy Bayou Drive, Alexandria, LA 71302 | Home: (318) 704-3187| Cell: (318) 308-6037 | Email:
nwinters417@icloud.com
Objective
Well-rounded administrative specialist with experience as a human resource generalist looking for permanent position.
Excellent written and communication skills, proficient in employment supervision, benefits,recruiting and training.
EDUCATION | AUGUST, 1994 – MAY1995 | LSU SCHOOL OF NURSING
TIOGA HIGH SCHOOL | AUGUST, 1990 – MAY, 1994
MAJOR: GENERAL STUDIES
Skills & Abilities
MANAGEMENT
· Human resource generalist. Responsible for employee onboarding, benefits and staff training.
· Assist in talent acquisition process for store positions.
· Schedule employee resources on the sales floor.
· Assess the available talent and route qualified applicants too hiring managers.
· Use my abilities as a supervisor to thinkcritically, solve problems and take action.
· Evaluate situations effectively and exercise good judgment when making decisions.
· Manage the department’s human resource activities, including appraisals, disciplinary coaching, training and
development.
SALES
· Provide quality customer service when assisting customers with purchases and returns of store merchandise.
· Work with the Set Execution Manager regarding floor SET activities for the department.
· Forecasting workload and labor requirements for replenishment,restocking, recovery, pricing and signing, and visual
merchandising.
COMMUNICATION
· Ensure a high levelof customer service is given to all customers.
· Approve returns,adjustments, refunds and exchanges within the company guidelines in support of the company’s
satisfaction policy.
· Assure proper execution of SET standards.
· Work within the systems to stay organized and provide structure to the team.
LEADERSHIP
· Conduct in store training programs and share insight and knowledge about the company and how the store operates.
· Partner with store leaders and engage sales associates in delivering the best customer service to our customers.
· Assure the departments are staffed with well-trained, qualified,motivated and empowered associates.
