1. Masroor Akhtar
Personal Details
Date of Birth:8th April 1976
Email:masroorakhtar786@gmail.com
Mobile No:07795420786
Citizenship:British
Education
1997 – 2000 School of Business and Commerce, University of Preston,
BCs Computer Science
1991 – 1997 Islamabad College for Boys,
4 A levels and 9 O levels
Professional Qualification
2011 – 2012 British Institute of Facilities Management (BIFM) Level 4
FM 4.01 and FM4.04
Work Experience
Chainbow Property Management. London
Estate Management, Concierge
(Apr 2014 - Present)
Building infrastructure management
• Conducting estate inspections, reportingof major works to be carried out for example, maintenance of
CHP plant rooms, harvester pumps, sunken pumps, water tank rooms, solar panels, mechanical,
electrical, flow, communal lifts, communal fire alarm, lightening conductors, man safety points, etc.
• Co-ordinating with the facilitiesinstaller to arrange for warranties and after warranty contracts for
communal appliances.
o Reviewing contractsto achievecost effectiveness
• Weeklyinspection ofcommunal areas to ensure lighting standards and temperature regulations are
adequate.
• Keeping log ofrequired maintenance work.
• Liaising with senior estate manager and uploading estate maintenance messages via an electronic
notice board (virtual concierge).
Relationship management
• Receiving handover from developers of newly built developments covering all aspects including
building safety, security and facilities.
• Arranging familiarization visitsand smooth handoverfor new landlords. Welcoming new residents to
the development and helping them settle down.
• Providing high qualitycustomer services to residents and maintaining regular communications with
them (via email or in person).
• Maintaining updated record of all residents in the development.
• Maintainingregularcommunications with residents, offering advice on problems asrequired
andensuring next tokin are informed of any problems if necessary.
Building security management
• Managingtheuse of communal facilities such as laundry, car park,garden, staff areas and communal
plants room.
• Managing the Health & Safetyaspects foreach development
General administrative duties
• Keeping log of all contracts and warranties for the developments.

2. • Management of resources, people and equipment for the developments.
• Arranging for budgets and quarterly reports for the developments.
• Ensuring the contracts for building facilities (for example, Gates/ CCTV/ Solar system/ CHB boilers/
Door entry systems/ Garden/ Lighting/ Lightning conductors/ Communal satellite dish/ Lifts/ Fire
alarm/ Cleaning) are adhered.
• Informing residents of potential breaches in residency contracts and taking appropriate steps to
remediate.
UnionLetting and Sales, London
Lettings Manager (Part time Saturday only)
(Jul 2013 - Present)
• Convincing prospective clients that our agency is the right one to handle their sale and agree the
terms.
• Arranging advertising to promote the property.
• Sending out details of new properties on the market to people on our office database.
• Making appointments and showing buyers around a property.
• Finding buyers in a position to proceed with purchase and willing to pay an acceptable price.
• Referring buyers to mortgage arrangers for quotations and advice.
HMLHawksworth Property & Estate Management, London
Head Concierge
(Jan 2006 - Apr 2014)
Concierge team leadership
• Responsible for concierge team covering day and night shifts. Deliver daily briefings and ensure
handovers are carried out on each shift. Carrying out training for the team as necessary.
• Reporting on daily basis to the Senior Property Manager and holding monthly departmental
meetings.
Relationship management
• Identifying areas of concern, issuing correspondence and resolving day to day management and
maintenance matters while liaising closely with the external managing agents.
• Liaising between and for tenants and landlords to resolve maintenance issues.
• Ensuring consistent provision of high level customer service to all residents, dealing with any
complaints and taking correct action whilst remaining courteous at all times.
• Building and maintaining working relationships with the Residents Association and private lease
holders, attending their meetings as appropriate.
Maintaining building security
• Providing effective security for residents and the building at all times, including manning any CCTV
and aid the smooth running of car parking facilities.Check and screen all visitors and guests and any
contractor staff, ensuring they have permission to be present in the building.
• Controlling access systems and permits. Monitoring and supervision of any authorised contractors
instructed to carry out works on and around the development. Making inspections to ensure that
the property and grounds are in good order.
Building infrastructure management
• Regular site inspection including fire and emergency procedures policy and ensure that relevant
preventative measures are undertaken.
• Coordination and management of site cleaning contractors. Liaising with building contractors and
service engineers.
Management and administration of central reception desk
• Directly assisting residents, guests and visitors with their individual requests, and responding to email
enquiries.
• Managing deliveries to main reception desk, receiving and safekeeping of all parcels and/registered
mail. Notify residents of any deliveries and to arrange collection from the front desk, keeping a log of
all post movements.

3. • Issuing of keys only to correct personnel/residents and keeping a strict log.
Claibon Property Services, London
Concierge
(Sept 2005 - Dec 2005)
• Working within a team to provide an exceptional standard of customer service to residents of the
building.
• Ensuring all aspects of the development are fully presentable serviced and properly maintained
through regular site inspections.
• Maintaining a functional front desk, completing daily logs and ensuring shift change handovers are
informative.
Times Travel Ltd, London
Travel consultant
(Apr 2005-Aug 2005)
• Sales consultant specialising in flights to South Asia and Middle East
• Working in a small team to meet departmental sales targets
• Sales and customer service from point of sale to after sales care
• Advertising and marketing of current weekly flight offers
Quality Hotel Burlington, Folkestone, UK
Hotel Duty Manager
(Jun 2003- Mar 2005)
• Management and administration of main reception desk
• Taking bookings and reservations.
• Monitoring of the check in/check out records of hotel guests.
• Meeting guests requests and ensuring excellent and consistent standard of customer care
• Managing the shift rota of housekeeping staff
• Maintaining responsibility for corporate accounts
• Assisting with enquiries for wedding receptions, and group bookings.
• Providing customers with local tourist information
• Event planning and management.
Best Western Homestead Court Hotel, Canterbury, UK
Night Duty Manager
(Jan 2003 - May 2003)
• Coordination of shift change and ensuring smooth hand over.
• Ensuring building is secure after hours
• Reception desk management, answering guest requests.
Al-Taqi Travels Ltd, Islamabad, Pakistan
Travel Sales Executive
(Apr 2000 - Dec 2002)
• Advertising of latest flight offers
• Meeting sales targets
• Generating sales
• Managing corporate accounts
• Weekly reporting of sales targets
Core Skills

4. • Communication
• Negotiation
• Team player
• Problem solving and analytical
• Knowledge of government legislation
Computer Skills
MS- Office including MS-Word, MS-Excel, MS-PowerPoint, MS-Office, MS Outlook.