1. Nick Griffiths
Personal Profile
A candidate with considerable experience in both the theory and practical application of
social housing , including void and lettings management, assessing and ordering repairs,
rent recovery, anti social behaviour and estate management, including Tenant and
Resident Involvement. Extensive management experience at a senior level. A proven
record of delivering improvements to services and performance. An effective
communicator with good management, training and coaching skills. Ability to manage and
monitor performance in a wide variety of areas.
Experience
Orbit Heart of England: Property Maintenance Manager 2014 to 2016
• Providing responsive repair and void repair service to over 15,000 properties at
senior level though managing Partnership contract with a major repairs
contractor
• Responsible for a team of 18 staff though management team
• Managed budget in excess of £10 million per annum
• Set up and embedded processes following major restructure, including
partnership meeting structure, internal communications and resident scrutiny
groups.
• Led on service recovery projects
Orbit Heart of England: District Housing Manager 2011 to 2014
• Providing Estate and Tenancy Management service to over 1500 properties
• Champion role for anti-social behaviour, and achieved Housemark ASB
accreditation
• Reviewed and drafted tenancy and estate processes using improvement
techniques and methodologies including customer and staff involvement
• Manage a team of 7 staff
• Successfully completed “Managing the Business Stream” course in 2012/2013
• Budget management
• Customer involvement
Interim Management/ Contract 2009 to 2011
Tenant and Leasehold
Involvement Officer Nottingham City Homes Sept 10 to June 2011
District Housing Manager Orbit Heart of England Feb 10 to Sept 10
District Housing Manager Orbit Heart of England Aug 09 to Feb 10
Rent Collection Officer Gedling Homes July 09 to Aug 09
Resident Liaison Officer Connaught Partnerships Ltd June to July 09
Nottingham City Homes:
NGG – CV Page 1 of 4

2. • Initial responsibility for thematic involvement lead for Young people, later
changes to people with disabilities and older
• Lead on various aspects of involvement review, including drafting new
constitutions, code of conduct and terms of reference as well as a new election
process
• Responsible for customer involvement in two areas to the north of Nottingham,
this includes Tenant and Resident Association meetings and Area Panels
• Attended various networking meetings in the areas with partner organisations
• Carried out a seminar at the East Midlands Tenant Participation Forum meeting
in April 2011.
Orbit Heart of England:
• Responsible for a team of housing officers, tenancy support worker and housing
assistant
• Updated and reviewed several key processes including abandoned and estate
inspections and improvements
• Produced the area’s TSA local offers document
• Responsible for Resident Involvement to over 1800 tenants in rural and urban
settings.
Derwent Living Tenancy Services Manager 2005 to 2009
• Provided a comprehensive estate and tenancy management service to over
3,000 properties, made up of general needs social rented units, leasehold and
freehold units and shared owners and other low cost home ownership options;
• Responsible for allocations, lettings and void processes to general needs
properties;
• Responsible for delivering anti social behaviour and estate and tenancy
management services;
• Reviewed and devised suite of policies and procedures for estate and tenancy
management;
• Managed a team of 14 staff;
• Budget management and control;
• Conducted training on tenancy legislation and ASB.
Nottingham City Homes Local Housing Office Manager 2002 to 2005
• Managing a team of 14 staff providing services to 3,500 properties including:
• Estate and tenancy Management and ASB;
• Rent collection;
• Community involvement.
Nottingham City Homes Area Housing Manger (secondment) During 2004
• Responsible for delivering housing service in an area of over 3,500 properties
• Managed one branch and three local offices with over 35 office based staff and
8 caretakers
• Budget management and overall responsibility for estate improvements
Nottingham City Council ASB officer 2001 to 2002
NGG – CV Page 2 of 4

3. • Specialist anti social behaviour officer
• Making application to court for breach of tenancy, possession and injunction
proceedings
• Providing witness support
• Taking statements from witnesses and victims
• Drawing up Notices of Seeking Possession
Nottingham City Council Housing Officer 1999 to 2001
• Generic housing officer duties including
• Repairs and dealing with tenancy and estate management
• Carrying out repair surveys in properties
• Dealing with anti social behaviour
• Dealing with abandoned properties
Nottingham City Council Housing Advisor 1996 to 1999
• Allocation and letting officer
• Dealing with enquires from customers
• Dealing with tenancy alterations, mutual exchanges, assignments and
successions
Nottingham City Council Senior Clerk, Community Charge 1992 to 1996
• Collection of outstanding debt
• Dealing with correspondence and telephone enquiries
Qualifications
• Diploma in Leadership and Management 2004
• Post Graduate Diploma in Biotechnology, University of Leicester 1990
• Batchelor of Science (BSc) Hons 2(ii), University of Leicester 1989
• 3 “A” Levels – Biology (B), Chemistry (D), Geology (B)
• 14 “O” Levels- including English Language and Mathematics, Grade A-C
Professional bodies
• Member of the Chartered Institute of Housing
Skills and abilities
• Budget management.
• Process reviews and methodology
• Staff management.
• Senior management.
• Project management.
• Detailed knowledge of housing legislation.
• Customer focused.
• Experienced communicator in all formats.
• Excellent ICT skills.
• Able to lead, train, motivate, empower and coach staff
NGG – CV Page 3 of 4

4. Additional information
• Have worked for Local Government, Arms Length Management Organisation and
Registered Social Landlord
• Full clean driving licence for car and motorcycle
• Use of vehicle for work
• Flexible, enthusiastic and motivated.
References
Natalie Robertson Mat Lloyd
Previous manager Manager
Area Community Manager (Interim) Repairs Project Manager
Orbit Heart of England Orbit Group
NGG – CV Page 4 of 4