1. Highly motivated Manager and Customer Service professional with a strong background in
overseeing and performing daily operations in high-volume, fast-paced environments. Team
leader with excellent interpersonal skills to create a cooperative work environment with all levels
of staff and across departments. Adept at fulfilling multiple roles at a time, ensuring the success
of the project and that client objectives are exceeded.
S U M M A R Y O F Q U A L I F I C A T I O N S
MITCHELIC@YAHOO.COM (484) 680 - 3505
Montgomery Medical Equipment Company Oaks, PA • November 2014 - Present
Hospice Coordinator January 2015 - Present
Customer Service Supervisor November 2014 - Present
• Manage all aspects of $2 million Hospice account that provides medical equipment to help
ease a patient’s transition from a hospital setting to their home while being sensitive to the
needs and expectations of all those involved in this difficult time
• Supervise 11-13 employees handling an average of 900 calls per day by directing and
implementing processes to meet one-hour turnaround times from receipt of order to
contacting the patient
• Oversee, schedule, and track orders, ensuring stock availability from warehouse, timely
delivery to patient home, and proper set up of supplies
• Maintain high quality of standards for each customer by confirming insurance, processing
deductibles, and providing all necessary equipment
• Quickly resolve supervisor calls by listening to the customer, directing to the appropriate
department, and providing recommendations to satisfy their issues
Warwick Child Care Center, Inc. Exton, PA
Assistant Director January 2014 - September 2014
• Maintained educational program for four schools in the Great Valley School District
• Conducted center tours for prospective families and ensured all forms and questions were
complete
• Managed 20-25 employees, assigning job tasks and reassigning roles as necessary
• Performed site safety inspections and compiled a Plan of Action to meet and exceed the
performance standards of Keystone STARS and maintain accreditation
Powerback Rehabilitation at Spring Mill Phoenixville, PA
Certified Nursing Assistant (CNA) August 2013 - January 2014
• Performed and documented daily patient care through records and reports, communicating
patients’ statuses to the RN on duty
• Maintained patient stability by tracking vital signs, calculating and recording input/output, and
updating patients’ charts
• Administered medications, applied clean dressings, sanitized rooms, and performed other
treatments as directed by Physician or Nurse
• Adhered to professional standards to serve and protect the hospital community
Charlestown Playhouse Phoenixville, PA
Teacher December 2011 - July 2013
• Wrote, implemented, and taught age-appropriate lessons that aligned with the curriculum,
including differentiated instruction for children with Individualized Education Program’s
• Created a nurturing and professional classroom by being attentive to and caring for each
child’s learning style and needs
P R O F E S S I O N A L E X P E R I E N C E
E X P E R T I S E
• Staff Management & Training
• Customer Relationships
• Account Management
• Inventory Control
• Problem Resolution
• Process Improvements
• Budgeting
• Quick Learner
• Policy & Regulations Compliance
E D U C A T I O N
Immaculata University
BA in Early Childhood Education
Malvern, PA • May 2011
Antonelli Medical & Professional
Institute
Certified Nursing Assistant
Certificate, Commonwealth of PA
Pottstown, PA • August 2013
CASEY C. MITCHELI
T E C H N I C A L S K I L L S
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Adobe
PROCARE billing
ADP Workforce
Google Docs
Brightree