1. Karen R. Hundley
2350 Valentine Avenue Bronx, NY 10458  (646) 427-1463 C (718) 733-6992 H krh061156@yahoo.com
Motivated, personable, diplomatic and tactful with all levelsof personnel. Accustomed to handling sensitive, confidential records. Flexible and versatile and
able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-
driven environments. Excellent team-building skills.
Customer Service Representative Ultra Medical Supply 04/15-Present
 Assist customers with DME equipment: Setting up delivery of Oxygen/Oxygen Home Fill System s/Refilled Oxygen
Tanks/Portalable Concentrators (all with prescriptions); Hospital Beds (Full Electric, Semi-Electric), Wheelchairs; CPAP and Bi-
PAP machines and all other DME equipment; Setting up the pick-up and exchanges. Help resolve complaints within Customer
Service, The CPAP department and the Billing department. Used Controlled medical vocabulary (CMV); a typical patient CMV
contained ICD-9-CM codes, CPT codes, LOINC codes to input data.
Guest Experienced Representative (PT/Eve) Madison Square Garden 08/14-Present
 Assist customers, patrons, season ticket holders with outstanding customer service; also assist with administrative services in the
Guest Events offices and answer the phones for Guest Services.
Customer Service Representative Affinity Health Care 11/14 - 12/14
 Worked in the call center answering questions about Affinity’s Medicare and Health Plans coverage to members as well as putting
in orders for lost or new cards for members.
Transportation Support Analyst GSA FAS, NY 08/13 – 08/14
 Did Air Clearances where merchandise was shipped by pallets, boxes and skiffs to military bases around the world. Worked with
General Services Administration Northeast Supply Operations Center; was also the back-up Timekeeper and got clearance from
the Army, Navy and Homeland Security.
Customer Service Operator Executive Transportation 04/13 - 08/13
 This was a temporary assignment at Executive Transportation where I arranged transportation for clients; sedans, SUV’s, Mercedes,
Lexus for clients in domestic and international zones. Helped clients with quotes and rates using MapQuest and Google maps and
Excel spreadsheets. Input data using Microsoft Word, Outlook and PowerPoint. Worked on the ALEPH, Computer System, Inc.
Facility Representative Logisticare, LIC NY 03/12 – 03/13
 Facility Representative/Lead Agent for Logisticare arranging non-emergency transportation for Medicaid members; set up livery,
ambulate, BLS/ALS (Basic and Advanced Life Support). Used Controlled medical vocabulary (CMV); a typical patient CMV
contained ICD-9-CM codes, CPT codes, LOINC codes to input data. Used Microsoft Word, Outlook and PowerPoint. Worked
with hospitals, doctors, clinics, nursing homes, ADCH as well as transportation providers to set up appointments to and from the
home and facilities. Trained on Medicare Part D and HIPPA regulations.
Reservation Specialist/Senior Agent Carey Limousine 07/10 – 09/11
 Reservation Specialist/Senior Agent, arranging sedans, SUV’s, luxury and executive vans and limousines for clients in domesticand
international zones. Helping clients with quotes and rates for the trips using Excel spreadsheets; estimate distances using MapQuest
and Google maps. Input data using Microsoft Word, Outlook and PowerPoint.
Inbound Sales Representative Time Warner Cable, NY 05/09 - 08/09
 Inbound Sales Representative at Time Warner Cable, sold the All-The-Best packages, as well as all of the internet, cable and digital
phone packages, along with Wi-Fi, and movie packages (HBO, ENC, MAX, STARZ, SHO, etc.).
Mattress Professional Sleepy’s, Bethpage, NY 08/07 – 12/08
 Mattress Professional at Sleepy’s, sold mattresses and all manners or bedding, as well as bed frames, pillows, mattress pads and all
things related, also set up deliveries, pick-ups and dealt with the manufactures whenever problems and special orders arose, was
also responsible for processing payments, set-up of exchanges and overseeing shipping. Input datausing Microsoft Word, Outlook,
PowerPoint and Excel.
Education - COLLEGE OF NEW ROCHELLE