1. Ryan Ullery  703.547.6707  rullery@hirestrategy.com
1875 Explorer Street Suite 520 Reston, VA 20190
Jovani Duncan
Technical Skills:
Software: Microsoft Office Suite 2010 (Access,Excel, PowerPoint, Word); Microsoft Windows 7-8; Norton
firewall protection; MacAfee firewall protection; basic knowledge of web blogging, and Imaging
of Mac, Dell, and Lenovo machines.
Hardware: Hard drive installations and swaps,HP Printers, HP desktops and laptops,Toshiba laptops,Dell
desktops and laptops,Mac desktops and laptops, and Apple and Android mobile devices.
Networking: Troubleshooting and computer back-up storage procedures (running cables and activating ports,
basic router configuration, switches, Wi-Fi router)
Support: Desktop Support: escalation and documentation on ticketing system,customer service support
(email, phone,and in person), providing support for users in need of various types of equipment,
or troubleshooting assistance
Professional Experience:
Institute for Humane Studies, Arlington VA January 2016 – March 2016
Help Desk Technician Tier 1
 Manned the technology service desk station in providing front line services to 50+ IHS/Mercatus employees on a
weekly basis.
 Gained experience using the IHS/Mercatus SharePoint site, as well as the CHIMS IT/Jira ticket queue service desk
on a daily basis to handle tickets ranging from low to urgent priority.
 Exemplified excellent communication & critical thinking skills by helping 50+ users not only solve problems, but
to understand howto further prevent future issues with MacBook and PC originated tasks weekly.
 Received training on the IHS imaging process via the SharePoint knowledge base support services document to
earn a higher grade of proficiency when performing an image involving Lenovo T440 & T450
machines.
Evolver Inc. Alexandria, VA June 2015 – October 2015
(USPTO) Asset Management/RFID Team
 RFID tagged/scanned over700,000+ warehouse & USPTO campus assets overa three month time period for
equipment that was to be tracked, and administered to USPTO employees.
 Demonstrated strong RFID team management services to over 100+ USPTO employees on a daily basis in order
assure that all government owned equipment was to be accounted for within a customized database.
 Performed QA location checks for an estimated 70+ offices on a monthly routine to verify the locations of
government assets and the employees of which the assets had been assigned to.
 Exemplified proficient leadership skills through training duties that were assigned to help newly hired Evolver
contractors in need of first week assistance.
 Gained experience using a handheld dolphin powered by a Microsoft OS, to perform multiple location installations
for newly hired USPTO employees that had not previously been accounted for within the employee locations
system.
 Provided help with multiple projects including the printer movement & installation projects, as well as help with the
removal of various types of IT equipment to multiple USPTO loading dock areas, and cages for a variety of
purposes that range from liquidation, surpluses,and reinstallation with the offices of future new hires.
Volunteer Experience:
Blackboard Inc. Washington DC August 2014 - September 2014
Park Clean-up/Safety Volunteer
 Participated in a park clean-up effort, and after hour safety discussion to prevent recurring crimes/incidents that have
occurred within the park during the night time hours of its operation.
Education:
Year Up / Northern Virginia Community College Arlington, VA March 2014 - January 2015
Information Technology Training

2. Ryan Ullery  703.547.6707  rullery@hirestrategy.com
1875 Explorer Street Suite 520 Reston, VA 20190
Certification:
CompTIA A+, Network+, and Security+ (Present)