1. Amberly R. Hatfield
Phone: 717-424-2460
E-mail: amberly.hatfield@my.tccd.edu
OBJECTIVE AND SUMMARY
I am a hardworking and motivated individual with strong communication and customer service skills. I
am highly skilled in understanding customer needs and providing quality service I am great at meeting
deadlines and staying organized. I am interested in pursuing a career that might allow me to utilize my
customer service skills.
TECHNICAL SKILLS
Word
Excel
Power Point
EXPERIENCE
Dialog Direct
Dispatcher (Allstate:Roadside assistance)
6/2015-present
Dallas, TX
 Dispatching roadside assistance.
 Working multiple screens at once.
 Multitasking. This includes speaking on a phone, typing, and navigating a computer at the same
time.
Black Eyed Pea Olive Garden
Waitress Waitress
12/2014- 6/2015 02/2014-12/2014
Arlington, TX Duncanville,TX
 Customer service. This includes upselling, informing customers about daily specials, and making
recommendations.
 Cash handling and processing credit card transactions.
 Working in a fast paced environment.
 Paying close attention to detail in a fast paced environment. This includes handing back and
taking the correct amount of money quickly without error.
 Strong memorization skills. This was very important because when it gets busy there is not
always time to write things down.
 Keeping a neat and clean appearance.
 Catering to people of all ages.

2. Rosa’s Café
Cashier
4/2013-02/2014
San Angelo, TX
 Cash handling and processing credit card transactions.
 Customer service. This includes upselling, informing customers about daily specials, and making
recommendations.
Some experience in helping care for foster children (2/2014-1/2015).This care included:
 Cooking
 Cleaning up after them.
 Helping them dress and bathe.
 Watching them while they play outside or with other children.
 Keeping them entertained.
Education
 Angelo State University
Computer Science (2012-2014) Degree: In Progress
 William Penn Sr. High
Diploma (2012)