1. Maria Gonzalez, B.A. 913 Anna Circle
m.e.gonzalez2008@gmail.com Nipomo, CA 93444
Phone: (760) 987-5812
OBJECTIVE____________________________________________________________________________
To enter into a challenging position in which I can fully utilize my previous training, leadership skills and
customer service experience. Moreover, I wish to enter into a position that will continue to promote
advancement within the company.
EDUCATION_____________________________________________________________________________
UNIVERSITY OF NEBRASKA – LINCOLN (degree received 2002) Lincoln, Nebraska
 B.A. in Diversified Agriculture
Minors in Animal Science and Communication - Leadership Development
PROFESSIONAL WORK EXPERIENCE____________________________________________________
DAVID’S BRIDAL Santa Maria, California
Store Manager 02/2014 – Current
Supervisor: Laura Zook, District Manager
Duties and Responsibilities
• Generate and analyze weekly Business Review Reports
• Analyze payroll reports and adjust employee work hours accordingly
• Facilitate weekly management staff meetings
• Create and maintain weekly management and employee work schedules
• Address all customer service related issues/complaints
• Provide a positive work environment for the staff
• Lead recruiting efforts for all store positions to achieve proper staffing
• Implement Company Loss Prevention measures
• Ensure a successful Inventory biannually
• Responsible for training and developing the team
• Provide effective coaching to all associates daily/weekly
• Attend weekly district store meetings
• Attend annual regional meetings and national store meetings
• Write and conduct performance reviews
• Direct and execute store visual standards
DAVID’S BRIDAL
Assistant Store Manager Santa Maria, California
Supervisor: Laura Zook, District Manager 06/2012 – 02/2014
• Drive achievement of store customer service satisfaction goals and standards
• Provide initial contact for all customer service issues and work to resolve
• Monitor store payroll and provide input to manager
• Provide input on associate performance
• Provide effective coaching to all associates
• Support store manager in recruiting efforts
• Manage day to day operations when the store manager is not present

2. COLDWATER CREEK Eden Prairie, Minnesota
Full-Time Lead/Management 08/2010 – 08/2011
Supervisors: Ana Kosciolek and Donna D’Aquila
Full-Time Lead/Management Tacoma, Washington
Supervisors: Raquel McIntyre and Stephanie Medina 08/2009 –
08/2010
Full-Time Lead/Management Lincoln, Nebraska
Supervisors: Jana Elson and Nadine Richard 02/2008 –
08/2009
Duties and Responsibilities:
← Embrace and promote customer loyalty and Coldwater Creeks’ standards of exceptional customer
service.
← Embrace and manage various One Creek events.
← Improve results in Customer Experience Evaluations by demonstrating commitment and loyalty to each
and every customer.
← Focus on metrics and driving results by holding our team and myself accountable.
← Communicate positive team philosophy and support for all of Coldwater Creek’s initiatives.
← Maintain the overall integrity and quality of Coldwater Creek’s products via complete compliance with
all directives.
← Demonstrate appropriate time management and effective managerial skills.
← Reinforce and reward employees for positive behaviors and progress in utilizing their personal strengths
with Coldwater Creek customers.
← Identify and maintain an action plan that promotes financial success for Coldwater Creek and
encourage a team philosophy with all employees.
← Utilize “What’s Creeking” and other coaching techniques with all employees.
← Train all employees to process sales and returns to ensure team success.
COLDWATER CREEK Lincoln, Nebraska
Part-Time Lead 01/2008 – 02/2009
Supervisors: Jana Elson and Nadine Richard
Duties and Responsibilities:
← Embrace and promote customer loyalty and Coldwater Creeks’ standards of exceptional customer
service.
← Embrace and manage various One Creek events.
← Improve results in Customer Experience Evaluations by demonstrating commitment and loyalty to each
and every customer.
← Focus on metrics and driving results by holding our team and myself accountable.
← Communicate positive team philosophy and support for all of Coldwater Creek’s initiatives.
← Maintain the overall integrity and quality of Coldwater Creek’s products via complete compliance with
all directives.
COLDWATER CREEK Lincoln, Nebraska
Part-Time Sales Associate 04/2007 – 01/2008
Supervisors: Jana Elson and Nadine Richard
Duties and Responsibilities:
← Provide exceptional customer service
← Embrace and promote customer loyalty and Coldwater Creeks’ standards of exceptional customer

3. service.
← Assist in all One Creek events.
← Promote all of Coldwater Creek’s products and merchandise
← Promote Coldwater Creek’s philosophy and high expectations
FEEDLOT FENCING, L.L.C.
Full-Time Office Manager Bruning, Nebraska
Supervisor: Penni Bruning 02/2003 – 08/2006
Duties and Responsibilities:
← Provide excellent customer service
← Responsible for managing Accounts Receivable and Accounts Payable for the business
← Maintain positive communication with all company employees and customers
← Practice good product promotion by taking phone orders
← Promote Feedlot Fencing materials and services by advertising their product over the radio
References provided upon request.