1. Shawn Lorge Phone: 510.861.0235
E-Mail: ShawnLorge@yahoo.com
22679 Valleyview Dr. Hayward, CA 94541
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Objective
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability
to cut costs and decrease staff turnover. Consistently increased sales and profits. Dedicated Customer Service Rep
(20+ years) motivated to maintain customer satisfaction and contribute to company success.
Core Strength
Customer Service:
Earned highest marks for customer satisfaction company-wide.
Maintained long term customer relationships, creating repeat business
Conflict Resolution:
Responsible for handling customer account inquiries. Accurately providing information to ensure
resolution of product/service complaints
Multi-Tasking:
Cashiered multiple cash registers at once in tandem to maximize customer flow
Leadership:
Earned: 2014 Manager of the Year Award – 2014
Served as key contributing member to the leadership team
Managing a team of 10 employees
Supervised the sales team to monitor sales activity and goal achievement
Sales :
Earned the title of “Top Manager” of the region 3 times within 2 years
Work Experience
Manager 11/2005 – Present
Radio Shack Castro Valley – CA
• Managed and trained a team of 8-10 sales associates
• Hired and trained 6 new store manages to then be promoted to their own stores
• Partnered successfully with various wireless companies to increase their sales revenue
• Conducted monthly walk-thru with the District Manger to discuss all interior visual displays
• Managed the heavy flow of back-house paperwork including the invoice and shipping paperwork
provided to accounting
• Handled a wide variety of customer service and admin tasks to resolve any issues quickly and effectively
• Used awareness, attention to detail and integrity to help prevent store losses.
• Helped design new display ideas for merchandise to improve customer view/accessibility leading to
increased sales
• Resolved customer inquires and complaints in a timely and empathetic manner to ensure the client felt
heard and appreciated.
Bar Manager 1/1996 – 8/2004
Geneo’s Hayward – CA
