Cathy Cairns is a retired recruitment officer for TD Canada Trust looking for a new opportunity. She has over 30 years of experience in customer service, sales, and management roles within the banking industry. Her experience includes recruiting, hiring, onboarding, and training candidates as well as managing customer service teams and leading by example to provide excellent customer service. She has strong communication, coaching, and teamwork skills and thrives in fast-paced environments.

1. CATHY CAIRNS
260 Deer Run Cr SE Calgary, Alberta, T2J 5N5 403-803-7193 c_cairns@telus.net
WORK EXPERIENCE
Currently retired, but looking for exciting new opportunity to integrate back into the
workforce
Retired January - 2012 present
TD Canada Trust Calgary, Alberta
Recruitment Officer September 2007 - January 2012
• Promote TD Canada Trust as an employer of choice through day to day
interactions with candidates and activities in the community
• Responsible for posting, screening, interviewing, hiring and onboarding
successful candidates for both service and sales retail roles within Calgary
and surrounding areas
• Liaison between branch management teams and candidates
• Recruitment presentations to post secondary candidates, liaise with agencies
Manager Customer Service September 2001 - September 2007
• Hire, train, coach and lead a team of Customer Service Officers to excel in service
and sales goals
• Responsible for teaching and maintaining Operational Excellence in a branch
environment
• Lead by example in the areas of customer service, audit procedures, recognizing
opportunities to recommend other products and services and strong team
work
• Developing and coaching staff in their career goals. Providing ongoing feedback
to staff regarding performance thru regular coaching sessions, mid and year
end performance reviews
Integration Officer October 2000 - September 2002
• During the merger of Canada Trust and TD worked with various branches in
Calgary and surrounding area as well as Ontario to teach and coach new
systems and programs to both TD and Canada Trust branches.
Customer Service, Sales, Supervisor/Manager December 1983 - October 2000
• Held various positions at the former Canada Trust at 2 different locations that
included providing excellent customer service, knowledgeable sales of
products and services, managing and supervision of staff
EDUCATION
Dr E P Scarlett - Calgary, Alberta
ADDITIONAL SKILLS
• Strong communicator, thrive in a fast paced environment, work well on own as
well as team environment, strong coaching skills