1. JO ANNA MCCULLOUGH
1660 Blue Ridge Lane  Saint Louis, MO 63125  (314) 681-7711  joannamcc@sbcglobal.net
NTERPRISING, HARD-WORKING AND PERSONABLE entry-level business professional. Talent for quickly learning
new concepts and adapting to change. Demonstrates attention to detail and timeliness in managing
projects. Inquisitive and able to facilitate meetings and office environments in a productive manner.
Experience working with general public and business professionals. Diplomatic and tactful with excellent
interpersonal communication skills.
KEY SKILLS
• Customer Service
• Business Office Management
• Basic Microsoft Word, Excel & Power Point
• Research and Facilitation
• Billing & Coding
• Interpersonal Skills
• Organization
• Reliability
• Public Speaking Skills
• Teambuilding
PROFESSIONAL EXPERIENCE
JOANNA MCCULLOUGH CLEANING & ASSISTANCE
Owner
Manage daily cleaning and maintenance of business offices and homes. Consult and implement
recommendations for more efficiency and organization. Help incorporate agreed upon changes made by
clients. Maintain adherence to standards, address questions/issues from customers. Keep track of
inventory/supplies. House-Pet Sitting for individuals.
Key Results:
• Manage a schedule of agreed tasks to the satisfaction of each customer
• Consistently maintain quality of work which results in repeat and referred customers
• In the past as a nanny, working with the children’s activities, homework, family errands, and more
PARC LORRAINE CONDO ASSOCIATION
Board Member
Handle general clerical tasks and basic reports as needed. Attend monthly board meetings, as well as any
special meetings needed, and the annual meetings with the residents. Served one year as Executive
Secretary, being responsible for taking the minutes and present a copy for files.
Key Results:
• Demonstrate the ability to handle challenging situations that require mediation.
• Committee work which includes researching property management companies, writing up violation
letters to residents, meetings with or calling residents regarding needs/complaints
E

2. • New Resident Orientation
• Resolved conflict between residents
• Research prices and information relating section maintenance
• Volunteer newsletter editor for the condominium complex
CRISIS PREGNANCY CENTER
Volunteer Lay Counselor
Lay counseling with teens and women dealing with unplanned pregnancy. Established and maintained
reports using the SOAP (Subjective, Objective, Assessment, Plan) format. Used referral system to connect
them with other needs.
Performed client assessments and informed clients about the various resources available to them. Preserved
and upheld the Crisis Pregnancy’s mission to provide quality programming. Created and cultivated a
welcoming and inviting environment at all times.
Key Results:
• Assumed fundamental responsibilities including attending and contributing to staff trainings and in-
service programs.
• Attended annual counselor retreats for professional and personal development
• Fostered trust with participants, administrators, and staff by encouraging consistent and open
communication.
EDUCATION
ST. LOUIS COUMMUNITY COLLEGE – St. Louis, MO
Dean’s List
Microsoft Certification studies
Nearing completion of IS Microcomputer Applications certificate
Basic Sign Language for the Deaf
VOLUNTEER WORK
Organized woman’s retreat
Worked as youth leader and facilitated activities
Lead a women’s group study
TECHNOLOGY SUMMARY
Basic MS Office (Word, Excel, PowerPoint)
(314) 681-7711 ~ joannamcc@sbcglobal.net
linkedin.com/in/joannamcc