1. Kerin M. McGonagle
(617) 771-3476
KerinMK@yahoo.com
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• Comprehensive experience in planning, coordinating and executing corporate webinars, meetings and events
• Excellent interpersonal skills, able to create beneficial and professional partnerships with vendors, colleagues
and cross-functional counterparts
• Ability to identify efficiencies, streamline operations, and work smarter to create process improvements
• Seasoned customer service and administration experience that “keeps the business running”
• Smart time management skills that enable me to manage multiple priorities in a demanding environment
• Eagerness to learn new things and take on new challenges with enthusiasm
PROFESSIONAL EXPERIENCE
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Gartner, Inc., Boston, MA (formerly AMR Research) 05/2007 - 06/2016
Gartner, Inc. (NYSE:IT) is the world’s leading information technology research and advisory firm with 7,800 associates in
85 countries with 2015 annual revenues of $2.16 billion
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Business Coordinator 11/2007 - 06/2016
Responsibilities and Key Accomplishments:
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• Coordinated all aspects of multiple department events, with attendance ranging from 40-200 senior-level executives per
event. Drafted and sent client invitations. Managed event timeline and registration process. Acted as liaison with
vendors and hotel facilities staff to coordinate AV needs, conference room set-up, food and beverage requirements,
welcome letters, and signage. Conducted walk-throughs and planning meetings. Procured dinner entertainment and
arranged social outings. Edited presentations and meeting materials. Planned travel arrangements. Organized shipping
of meeting materials to and from event. Was responsible for on-site support. Acted as primary liaison to clients.
Generated client feedback analysis and reported on attendance to senior management.
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• Supported annual executive conference, with attendance of approximately 1,500 senior-level executives. Past
conference Keynote Speakers included Michael Eisner, Colin Powell and President Clinton. Responsibilities included:
assisting clients with event registration, on-site support, and tracking and reporting on attendance.
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• Spearheaded Peer Connect project, a new online community for clients to network, collaborate and share information.
87% registration rate within the first month of launch. Designed and delivered training materials to approximately 100
associates. Developed marketing and registration collateral for clients. Daily management included: posting event
information, encourage peer networking, sharing published research. Created a new way to use technology to improve
customer service.
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• Supported 40+ executives with Special Interest Group (SIG) webinars, more than 100 annually. Responsible for sending
invitations, editing presentations, reporting attendance, working with third-party vendor for satisfaction survey analysis,
and creating certificates of appreciation for clients who made a contribution to the discussion.
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• Published 40 newsletters annually to more than 1,500 clients and associates. Developed content for monthly newsletters
for four business communities that included relevant information for each. Included upcoming event information,
recently published research, calls to action, introduced new community members, and client networking opportunities.
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• Created weekly, monthly and quarterly sales pipeline reports and analysis for senior management to illustrate the health
of their business.
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• Managed weekly staff meetings and business operations meetings for 20 associates; including agenda creation,
presentations, and scheduling guest speakers.
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• Responsible for new employee set-up; including travel arrangements, prepared workstations, ordered office equipment
and network access. Created a new, more efficient process that was used for consistency across multiple departments.
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Administrator 05/2007 - 11/2007
• Worked with events team to support multiple conferences. Responsibilities included: assist clients with registration,
meeting material preparation, schedule client meetings and on-site support.
• Supported 10 client managers; scheduled meetings and gathered published research for client requests.
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Houghton Mifflin Company, Boston, MA 10/1999 - 12/2006
Houghton Mifflin is one of the world’s longest established publishing houses and largest providers of preK-12 education
solutions
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Manufacturing Administrator 01/2005 - 12/2006
• Served as Administrator for two School Division directors and 25 associates.
• Coordinated logistics for department events; including vendor relations, catering needs, AV requirements, and
attendance tracking.
• Created process to ensure accurate and timely payment of vendor invoices.
• Trained and supervised up to 20 temporary employees for various projects during busy season.
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Associate Compensation Analyst 04/2001 - 12/2004
• Administered annual base pay merit increase program for approximately 3,000 employees and assisted in annual
incentive payout process.
• Conducted various compensation analyses, including job evaluations and pricing.
• Built and maintained database of compensation and job information to support compensation initiatives.
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Compensation Administrator 10/1999 - 04/2001
• Performed a variety of administrative responsibilities in support of executive compensation activities, including the
Compensation and Nominating Committee of the Board of Directors.
• Managed and prepared high quality and confidential materials, produced reports and correspondence relating to
executive stock options.
• Managed and processed daily requirements for implementing employee compensation related actions.
• Acted as key contact for HR representatives and managers for questions related to compensation.
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Scudder Kemper Investments, Boston, MA 03/1998 - 10/1999
Scudder Kemper Investments is now part of Deutsche Asset and Wealth Management
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Executive Assistant 03/1998 - 10/1999
• Supported Senior Vice President and Vice President of Scudder Direct.
• Coordinated meetings, created schedules for phone service group and arranged travel.
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EDUCATION
Bridgewater State College, Bridgewater, MA 1993 - 1997
Bachelor of Arts in Business Administration, concentration in Marketing
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COMPUTER SKILLS
Extensive knowledge of Microsoft Office (Word, Excel, Project, PowerPoint, Outlook), Adobe, Oracle, Client Connect
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