1. Cheryl Hetrick
Wilmington, NC 28403
(440)497-8208, Cheryl.hetrick@hotmail.com
High energy and outgoing individual with more than 10 years of customer service
and customer relations experience. A recognized team leader, detail oriented,
dedicated, creative and enthusiastic, with ability to build relationships and work
with all levels of company personnel.
Professional Experience
Darden Corp. The Olive Garden. 2006-present
• Highly organized and personable Server with 10+ years experience providing exceptional
customer service.
• Dedicated to a positive customer experience by being accessible and friendly
• Exceptional interpersonal and team building skills
• Ability to work with a diverse range of customers, managers, and colleagues
• Responsible for opening and closing the bar, stocking and assuring that items are
available for customer consumption.
• Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
• Skilled at anticipating, identifying and fulfilling guest needs and quickly resolving issues prior
to escalation
• Successful at multitasking while remaining professional and courteous in fast-paced
environments.
• Foster and promote teamwork by assisting others during rush hours, while providing
exceptional service and guest dining experience
• Certified Trainer, assist with new hires when needed
Education
The University of Toledo
2001-2003. Focus on Communications.
Lakeland Community College
2003-2005 Associates of Arts and Science
2012-2014 Associates of Science in Early Childhood Education
Cleveland State University
2007-2009 continued focus on Communications

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Professional Skills
The ability to delegate
Money management
Attention to detail with high rate of order accuracy.
Giving creative description of entrées on the menu.
Working with teammates to ensure guests are given the best service.
Adapting to change.