1. Marcia E. Francis
Sunrise, Florida, USA
Telephone: 954- 551-1651
Email: MEFrancis2016@gmail.com
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Professional Summary: Clinical Informatics Analyst who provides the experience and
critical thinking necessary to successfully facilitate client relations and team building. More
than 25 years’ experience in the healthcare field with strong leadership skills, adept at
communicating with individuals from diverse organizational and cultural backgrounds.
Experience:
06/13-Present HCA East Florida Division Information Technology, Miami-Dade, FL
Senior Clinical Analyst, Miami-Dade Market.
Project Manager for all new implementations of clinical systems
e.g. Meditech Magic 5.6.4, 5.6.6, & 5.6.7 Clinical Monitoring Interface , Neo-
Data, Mobilab,Vitals Now Neurons & Phillips All in Ones
Onsite clinical IT resource for facility support of clinical applications
Participates in new implementations and application testing
Develop education materials for end users on system upgrades
provides training to end users e.g. Physicians, Nurses and Ancillary
staff
Provides training to staff on clinical systems
Assisted in building of order sets for CPOE
Assists in the managing of facility specific dictionaries in Meditech
(NUR, OE, MIS, ADM and SCH)
Preform appropriate access audits per division guidelines
Preforms quality audit and tracks metrics related to system use
Resourceful problem solver capable of implementing solutions to
complex problems
Build strong relationships at facility with customers base ( physicians,
nurses, and core team members)
Provide 2nd level afterhours support
02/11- 06/13 HCA East Florida Division Information Technology, Plantation, FL
Clinical Analyst, Westside Regional Medical Center
Assists clinical IT onsite resource for facility implementation and support
of a limited clinical applications
Meaningful Use IT lead
Assists in facilitating the facility’s core clinical systems team on clinical
IT activities
Remain calm and professional throughout critical incidents
Excellent communication skills both verbally and written with great
interpersonal skills
2. Works with Division Clinical Specialist Team to actively promote and
support division standardization, utilization, integration and optimization
plans of clinical application
04/02 – 02/11 All About Staffing, Inc. (HCA), Sunrise, FL
Primary Local Security Coordinator
Support of all I-Series Kronos, Host/Rumba, StaffRX.net, StaffPM,
Meditech, CPN, Active Directory & ARS related issues which include
Password resets, reactivation of inactive users, setting up access based
on security profiles. Program Updates, adjustment of menu, access to
facilities and security levels etc.
Team Lead of 3 Local Security Coordinators
Do work schedules, approve time off, and assign various projects, part
of the hiring process.
Provide In service Education/Orientation, for employees
Inactivating access for Terminated/Transferred employees
Participated in the planning, organization, writing, and editing of
security procedure and training materials
Created and edited current and existing policies and procedures.
Run and review Audit reports in compliance with HIPPA
Liaison with All About Staffing Helpdesk, HCA Customer Support
Services and local facilities to resolve issues that may be out of job
scope.
Work with customers/clients to resolve issues in a timely fashion
07/01 – 04/02 All About Staffing, Inc. (HCA), Sunrise, Fl
Private Duty Coordinator
Staff local hospitals with per diem nurses and certified nursing
assistants for private duty cases
Skill in managing relationships with customers, associates and co-
workers by handling complaints/credential issues with families,
facilities and network employees
Responsible for Billing clients and verifying payroll
Education:
6/2013 Nova Southeastern University, Davie, FL
Master of Science in Leadership
2/2010 University Of Phoenix, Plantation, Fl
Bachelor of Science in Business Management
