1. Billie “Marie” McGarrah
3410 Laredo Drive ~ Bozeman, MT 59718 ~ 406-697-6601 ~ billiemcgarrah@hotmail.com
Summary of Qualifications
 Ability to use analytical and decision-making skills to resolve problems in a variety of
contexts
 Excellent leadership skills with ability to understand the importance of structure,
resource management, and to complete critical tasks in a timely manner
 Flexibility and exceptional organizational skills with ability to prioritize work and
function independently
 Ability to complete a high volume of tasks accurately with close attention to detail
under pressure of deadlines with frequent interruptions or distractions
 Ability to assimilate from oral or written sources, a broad knowledge of policies and
procedures and apply them with consistency to individual situations
Education
Arizona State University – Tempe, Arizona
Masters Healthcare Innovation, 2016
Montana State University Billings – Billings, Montana
Bachelor of Science Degree in Health Administration, 2014
Experience
Hospital Operations Supervisor/Magnet Coordinator, Administration
Billings Clinic, Billings, MT, July 2007 – Present
 Reports to and provides quality and budget support to the Vice President Hospital
Operations/Chief Nursing Officer
 Oversees budget process for entire hospital nursing division; provides leadership for
all inventory, supply, and equipment acquisition and repair, and vendor relations
 Supervises department staff responsible for inventory, supplies, and equipment for
the entire hospital
 Manage day-to-day operations for the administrative support team for Clinical
Operations
 Provides budget and variance analysis training of the Hospital Operations Division
Leadership Team, including physicians and staff
 Coordinates the workflow and staffing resources including position control, staffing
productivity, and variance analysis for all of the nursing units in the hospital
 Provides value analysis support, and data collection support for quality improvement
initiatives, as well as manage business and finance projects
 Works in concert with Quality Resources, Safety and Infection Control staff in
accessing, extracting, synthesizing, verifying, and trending clinical data for The Joint
Commission
 Formats and summarizes variety of monthly, quarterly, and annual reports to support
identification and evaluation of trends in clinical patient populations, patient
satisfaction, risk management, infection control, safety, and other quality related
services

2. Billie Marie McGarrah Page 2
 Designs and develops quality monitoring tools, databases, and models to support
analysis and improvement processes in consultation with managers
 Create and maintain monthly operational and financial scorecards for the department
as well as prepare specific statistical reports to assist members of Leadership with
projects and goals
 Responsible for the production of the ANCC Magnet application, designation, and
redesignation process
 Promotes Forces of Magnetism and Magnet Nursing Philosophy throughout the
organization as a catalyst for the Magnet Journey.
 Yellow Belt in Operational Excellence and Lean Six Sigma
 Lead facilitator and support analyst for the Mayo Clinic Care Network affiliation
 Facilitate data management of quality reports, patient safety, patient satisfaction, and
nurse satisfaction for Hospital Operations Division
Customer Service Supervisor, Global Crossing, Billings, MT June 1997 – October 2005
 Oversaw executive analysts who received calls from customers, vendors, agencies,
potential customers, and employees directed towards the CEO, COO, and executive
staff members.
 Oversaw business consultants that worked with the FCC to resolve all incoming
complaints regarding unauthorized switching of phone services.
 Demonstrated ability to build rapport and resolve complex issues among multiple
entities with conflicting interests.
 Noted for accelerating resolution through strong managerial skills.
 Motivated others toward success through dynamic leadership and team building.
 Certified as a Business Unit Facilitator; conducted all training sessions to new and
current employees.
 Assisted in saving three million dollars in Unauthorized Switching with experience in
project management.
 Guided a team of technical professionals to achieve Mean Time to Response,
Service Levels, CSAT, First Contact Resolution, and revenue attrition through
regular development and mentoring goals.
References
Lu Byrd, RN, MN, NEA-BC
Chief Nursing Officer, VP Hospital Operations
Billings Clinic
2800 10th
Avenue North Billings, MT 59101
406-696-1095
Barb Diehl, RN, MSN, NEA-BC
Director Quality, Hospital Practice, & Magnet
Billings Clinic
2800 10th
Avenue North Billings, MT 59101
406-657-4132
Dianne Elliott
Director Clinic Operations
Billings Clinic
2800 10th
Avenue North Billings, MT 59101
406-281-4303