1. DR. BRIAN THOMAS, Ed.D., MS, PMP
701 Hillock Drive • Hollister, CA 95203 • 831.902.5000 • bthomash339@outlook.com
Strategic Operations, Technology & Business Management Executive
Clinical Technology & Automation | Business Vision & Strategy | Full-Scope Operations Management
 Proactive, Dynamic, High-Energy Executive with extensive and progressive expertise leading large, cross-functional
teams in delivering multi-million dollar solutions through critical estimating, budget management, strategic transition
planning, project “sell,” and direction from conception to final delivery.
 An established track record of combining complex logistics and operations expertise with financial management,
team leadership, forecasting, risk management, planning & budgeting, resource allocation, and lean practices to
maximize impact and success; value-added expertise includes broad-based, decisive management with strong planning,
communication, organizational, and process analysis / improvements.
 Sound and comprehensive business, operations and technology expertise, facilitates effective coordination of
cross-functional staff teams, diligent and appropriate management of a $3.5M annual budget and $800K quarterly
capital expense budget, delivering strong leadership, and meeting the diverse needs of internal and external
stakeholders.
 In-depth understanding of business priorities, a genuine team leader committed to managing and delivering
initiatives while contributing to revenue-producing activities, seeking an opportunity to contribute talent, experience,
and tenacious commitment to organization success to a company poised for challenge and growth.
Core Skills Include:
 Business/Financial Management
 Innovations & Improvements
 Complex Operational Analysis
 Environmental Change Management
 Budgeting & Forecasting
 Process Improvements
 Efficiency Streamlining
 Technology & Automation
 Resource Allocation
 ISO, Federal & State Compliance
 Performance Management
 Cross-Functional Leadership
CAREER EXPERIENCE
2013 to Present: Kaiser Permanente – Northern CA
Area Service Manager for Clinical Technology (ACTM)
Consistently deliver critical leadership to a team of 30 top-performing direct reports in managing complex and
dynamic operations supporting clinical technologies and health care products.
 Contribute in-depth and expansive hands-on experience in healthcare technologies to execute strategic initiatives that
incorporate operations and logistics expertise and direction.
— Combine broad technology skills with business and operations expertise to identify and manage risk, direct
planning and budgeting, and maximize success and streamlined operations through superior resource planning
and allocation.
 Engage innovative techniques to conceptualize and execute clinical technology campaigns, launching complex
health care projects from scope definition, risk identification, service delivery methodology, and resource allocation
to facilitate product development, in keeping with timeline and budget constraints as well as stakeholder
expectations.
 Drive team / organization success by providing mentorship / career development opportunities to 30+ staff members.
 Facilitated successful transitions to new technologies and processes by assessing diverse roles and developing
strategic tactical transition solutions that unified cross-functional teams, captured participant buy-in, and minimized
operational disruptions.
 Expertly manage capital planning expenditures and maintenance, overseeing operations budget to ensure consistent
uptime and smooth functioning to facilitate enterprise-wide team success.
 Serve as liaison among team and internal/external stakeholders to proactively resolve issues prior to escalation or
contribute issue resolution strategies to resolve roadblocks and drive success.
2011 to 2012: United Health Group – Irvine, CA
Director of Health Information Exchange (HIE) Implementation
Honed expertise in managing client implementation teams and support assistance by authoring and directing
clinical and medical office technologies in partnership with senior management and cross-functional leadership.
 Tenaciously and professionally directed the information systems (IT) across all western U.S. operations, prioritizing
projects and operational requirements while developing and leading critical, productive relationships with directors
and staff members.

2. Dr. Brian Thomas, Ed.D., MS, PMP Page 2
 Recognized for expertise as Director of Health Information Implementation for improving engineering quality and
reducing rework tickets by 66% through Quality Methodology development and implementation.
 Instrumental in improving patient care and operations while minimizing stakeholder risk by aligning technologies
and information systems to accumulate data across all hospitals and associated clinics, developing a comprehensive
picture of patient care through a formal Health Information Exchange that functioned inside and outside of the
patient care group.
 Expertly managed client implementation teams that included HIE and implementation support assistance, developing
and driving strategic collaborations and partnerships to analyze and assess clinical outcomes and client requirements
for design integrations of disparate third-party HIE products.
 Led brainstorming sessions, motiving participants to conceptualize potential operational improvements across
products and processes while directing the flow of ideas with inputs of new technology adoption schedules.
 Maximized team and organization success by developing and coordinating timely and engaging training
opportunities, leading sessions with up to 20 outside account executives to support B2B sales.
— Developed a unique and impactful SalesForce cleanup ticket process that managed process improvements, QA
excellence, XLST training, break-fix support, change control support, and infrastructure and capacity
reporting.
— Facilitated efficiencies and reduced costs by creating an OpenAir documentation process.
2009 to 2011: Catholic Healthcare West Medical Foundation – Sacramento, CA
Director of Clinical Applications and Support
Managed enterprise-wide health information systems relating to patient health tracking and data support for all
of northern California; operation now known as Dignity Healthcare.
 Maintained industry and technology expertise to support all clinical operations and support services, ensuring
uninterrupted medical service support through critical healthcare operations.
 Combined technology expertise with business and industry acumen to author and direct the implementation of
clinical and medical office technologies throughout an ambulatory clinical setting.
 Identified top talent, recruited and mentored a team of 34 direct reports, and incorporated motivational training
programs and career development opportunities to foster career growth and ensure successful implementations,
projects and field service support for 56 ambulatory clinics.
 Ensured compliance and minimized risk by collaborating and partnering with senior management and designated
subject matter experts to implement and oversee regulatory standards and industry best practices.
 Led integration team through a $250M acquisition, delivering development of new clinic operations that resulted in
40% growth.
 Recognized and commended for driving cost reductions of 35% per year, architecting a 3-year strategic technology
and operations plan, and assisting with infrastructure leadership to attain growth objectives.
2006 to 2009: Thincoll Health Care Solutions – Santa Cruz, CA
Director of Professional Service Operations (PSO) and Project Management
Directed 20 cross-functional professionals while overseeing a $1.5M budget to implement and support PACS
imaging systems, electronic medical record (EMR) systems and other software solutions for a 24/7 network
architecture and infrastructure.
 Created shared-technology infrastructure plan that enhanced the clinical technology environment and distance
education opportunities.
 Instrumental in delivering 35% cost reductions within 4 months of hire by negotiating and obtaining favorable IT
contracts with appropriate vendors.
EDUCATION & PROFESSIONAL DEVELOPMENT
Doctorate of Education, Organizational Leadership | Pepperdine University. Malibu, CA (May 2016)
Master in Science, Technology Management | Pepperdine University. Malibu, CA
Bachelor of Science, Information Systems | University of Phoenix
Professional Development:
Project and Program Management Certificate (PMI) | University of California, Santa Cruz