How can referral inbound heavy practices profit from patient referrals

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1
How can
Referral Inbound-Heavy Practices
Profit From Patient Referrals?
www.healthviewx.com
Learn how a practices can profit from referrals

Patient referrals are excellent sources of revenue for health systems. Why is it
necessary to have referrals flowing into your network?
Why are patient referrals important?
When a practice receives more referrals, it means patients will visit that practice.
It has a positive impact on your revenue.
When patients regularly visit a practice, the practice always stays active in the
healthcare industry. But inbound-heavy referral practices can use technology to
take care of their patient referrals.

Multiple referral channels
1For the specialist/imaging center who receive referrals face more
difficulties than the referring provider. The receive referrals through various
channels like fax, email, direct message, website, user-filled forms, etc. It is
difficult to track and manage such a high volume of referrals. Varied
sources of referral make it difficult to get a comprehensive data about the
referrals flowing in. The chances of missing out on a referral are high.
Challenges Faced

Time-consuming process
2On an average, referral inbound-heavy practices receive 1000 plus referrals
every day. Handling all of them manually is a time-consuming process. The
practice is aware of how many were processed and how many need
immediate attention.
Challenges Faced

Limited referral information
3Many referrals have less or no information required to process them. It
makes it difficult for the referral coordinator to proceed with the diagnosis.
It takes a lot of time for a practice to contact the referring provider for
information or clarifications.
Challenges Faced

Appointment scheduling and
patient no-show rates4
After receiving the referral, the practice schedules appointments with the
patient. In some cases, the patients are not notified clearly about the
appointment. When patients do not show up, it is difficult for a practice to
track.
Challenges Faced

The current referral management is no way close to the increasing demands of the referral
process. It provides no option for communicating between the referring and the receiving ends.
How can an Electronic Patient Referral
Management help referral-inbound heavy
practices?
Relying on EHR/EMR/RIS for managing referrals makes it a costly affair and does not fulfill the
current requirements. Electronic Referral Management has been creating buzz for some time.
Inbound patient referral management challenges can be resolved to improve operational
efficiency, reduce inbound patient referral leakage and close the loop of patient referrals.
A patient referral management software must have the following benefits,

1
Consolidating the referral channels – The system must handle
referrals from email, fax, phone, referral slips and direct visits.
The software must consolidate referrals from all sources into a
single queue from where it can be processed.

2 Data security – The software must manage all sensitive patient-
related data securely.

3
Data Analytics – Complete analytics of the referrals flowing in,
processed, missed etc. Patient referral system should give a
clear picture of how efficient the practice is in handling inbound
referrals.

4
Referral history – The history must be common to both the
referring physician and receiving specialist/imaging center. The
progress of the patient referral from the time of referral initiation
and subsequent diagnosis should contain patient diagnostic
reports, referral status to ensure there is no missing information.

5
Integration with scheduler – This will help in scheduling
appointments for the patients. Also, the system should send
automated reminders to patients and physicians about the
appointments.

6 HIPAA Compliant – This will enable secure data exchange of
patient sensitive documents.

Single Referral Workflow Queue
Consolidation1
It collects Fax, Phone, Email, Website referrals and manages them in a
single interface. This helps in managing them better.
HealthViewX Patient Referral
Management Solution features

Timeline View
2
Both the center and the PCP can view the timeline data of the patient in
which the referral history is present. The provider can attach documents
at any time for one another’s reference.

To and fro Communication
3
At any time of the referral process, the PCP and the center can
communicate with the help of the inbuilt secure messaging and voice call
applications.

Patient coordination framework
4
After finding the receiving provider, the referral coordinator refers the
patient. When the receiving provider receives the referral, the provider will
get notified of the referral. Even the patient will be notified of the referral.
The receiving provider can schedule appointments based on the patient’s
comfort. This will cut down patient no-show rates.

Referral Data Consolidation
5
It has options for printing the consolidated data about the referrals and
the referral history of any patient as a hard copy at any time in pdf/excel.

Secure Data Management
6
HealthViewX Patient Referral Management is HIPAA compliant. It
manages all patient-related documents securely. It helps in secure
exchange of data.

Referral Analytics
7
Helps in tracking the number of referrals and gives complete information
about the number processed, missed, scheduled etc with the help of a
Referral Data-centric Dashboard.

HealthViewX Patient Referral Management
Solution helps practices in managing their
referral network and increasing their revenue.
Schedule a demo with us and our patient referral
management experts will guide you through our
HIPAA compliant solution.

Email: marketing@healthviewx.com
Phone: +1 (214)-461-0242Contact us anytime.
How can we help?

How can referral inbound heavy practices profit from patient referrals

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