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Marcell Bonfilio
Technical Support
*don't judge the book by its cover! expect someone only after you talk with them. you might find the
photo(s) tell lies... *SMIRKS*
marcell_skywalker@yahoo.com
085891330913
Jakarta, Indonesia
16 January, 1992
linkedin.com/in/marcell-bonfilio-
31aab0a2
SKILLS
Technical Support
Troubleshoot
IT Asset Management
customer service skills
Operating System (
MacOs, Windows,
OpenSuse)
communication and
writing skills
LANGUAGES
Indonesia
Native or Bilingual Proficiency
English
Professional Working Proficiency
INTERESTS
Design Website
Coffee Movie
Books IT peripheral
EDUCATION
07/2011 – 12/2014
Computer Science
Bina Nusantara University
Jakarta, Indonesia
Thesis : WEB BASED CLINIC REGISTRATION
SYSTEM WITH MVC METHOD
07/2009 – 07/2011
Senior High School
Santo Lukas Sunter
Jakarta, Indonesia
WORK EXPERIENCE
03/2013 – 06/2013
Programmer
Klinik Keluarga
Jakarta , Indonesia
Bina Nusantara university internship , Managing clinic system , managing Patient Database,
Medicine , Staff Database via Website, Ensure all Ticketing Clinic system run smoothly
01/2014 – 08/2015
Web Designer
Funkologic Indonesia
Jakarta , Indonesia
Website Design, Designing various interface via Adobe Dreamweaver using HTML and CSS
,Managing Funkologic domain.
09/2014 – 08/2016
Technical Support
Sinarmas Mining ( Golden Energy Mines )
Jakarta, Indonesia
Administer and ensure day-to-day of IT operations especially hardware / software environment.
Provide all levels of End User support for executive level resources.
Manage hardware and software inventory and generated inventory reports for software
licenses, hardware and network equipment.
Software Installation for mining software( 3dws Max) , Accountant ( Accurate , ETC ) and Tax
software for Sinarmas Mining Employee.
Interact with customers via telephone, e-mail, IM/chat, social tools, And ticket system such as
Zendesk / Mantis to provide technical support.
Participates in service improvement meetings and works closely with Software engineering ,
other support, Network , SAP Staff or Vendor on improving services.
Identify, research, troubleshoot and resolve basic technical issues.
Installation of workstation, telephony, video and mobile hardware/software as required.
Follow up with customers to ensure satisfaction.
Support and troubleshooting of Windows 10, Windows 7, MS Office 2016/2013 suite and
Outlook, OSX , IOS, Android, Skype, Office365, OpenSuse 10 , 12.3.
Courses
Job Description
Job Description
Job Description
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WORK EXPERIENCE
09/2014 – Present
Technical Support
Sinarmas Multifinance
Jakarta, Indonesia
Administer and ensure day-to-day of IT operations especially hardware / software environment.
Provide all levels of End User support for executive level resources.
Manage hardware and software inventory and generated inventory reports for software
licenses, hardware and network equipment.
Train and provide recommendation for staff on existing technology for Sinarmas Multifinance
Staff.
Interact with customers via telephone, e-mail, IM/chat, social tools, And ticket system such as
Zendesk / Mantis to provide technical support.
Participates in service improvement meetings and works closely with Software engineering ,
Network Support, PMO, Administration or Vendor on improving services.
Identify, research, troubleshoot and resolve basic technical issues.
Installation of workstation, telephony, video and mobile hardware/software as required.
Support and troubleshooting of Windows 10, Windows 7, MS Office 2016/2013 suite and
Outlook, OSX , IOS, Android, Skype, Office365, OpenSuse 10 , 12.3, CLonezilla Image Backup.
Perform other related duties as required by the Team Lead.
ORGANIZATIONS
STAMANARA ( Bina Nusantara Dancing Art ) (08/2011 – 08/2014)
Documentation And Publishing Division, Document all Stamanara Event, Event Brochure Design, Edit and
Manage Video
HIMTI ( Bina Nusantara Computer Science Community ) (08/2011 – 08/2014)
Programingg ( C++ ) , 3D Studio Max , Jmonkey game engine programming
Achievements/Tasks
