1. Suresh Kumar N
#2B,302,3rdfloor, 2ndcross, 2nd main,BPL Stop, Arekere,Bannerghatta Road,Bangalore 560076
Mob: 9731055577
Simplynsk2@gmail.com
OBJECTIVE:
To be in a career which suits my interest and aptitude and which offers me opportunities for learning
and growth along with the growth of the organization.
SUMMARYOF QUALIFICATIONS:
 Over Three years of extensive technical experience in IT industry
 Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops,
Hardware,software and peripherals
 In depth knowledge of providing troubleshooting services for both software and hardware
issues
 Able to develop and maintain system and security documentation
 Track record of collaboration with co-workers to achieve maximum efficiency and full
system Functionality.
 Able to train employees; identify, analyze, and repair product failures
EDUCATION:
B-Tech in 2010 in the stream of Information Technology
JNTU University, Kakinada.
EXPERIENCE:
Dec 2011 to Aug 2013- Dell India, Bangalore | Desktop Support Engineer
Dec 2013 to till date - SLk Software Solutions, Bangalore | Desktop Support Engineer.
 Administrate MS Active Directory accounts and groups
 Hardware and software troubleshooting
 Very good at repairing the corrupted windows systems and recovering the data from the
crashed (OS/HDD/Encrypted) systems
 Data Recovery- NTFS/FAT32/FAT – Data lost due to deletion, virus attack,lost partition,
disk corruption, formatting of partition or a system crashed hard disk.
 Installation & Configuring McAfee Endpoint Encryption 5.2.11 & configuring user’s with
encrypting & recovery
 Worked on all versions of MS-office products from 2003 to 2013
 Strong knowledge on Printers, Outlook and IE issues.
 Installation & Configuring of MacAfee Endpoint Encryption 5.2.11 & configuring user’s with
encrypting & recovery
 Providing support to clients through remote (Net meeting, LANDesk,Team viewer, Remote
desktop and LYNC)
 Installing, configuring & troubleshooting of Windows client and server OS’s.
 Basic experience on OP Manager Monitoring Tool.
 Used to create and push the distribution Packages for software installations.
 Handling Ticketing tools like remedy and summus.
 Excellent knowledge of registries, permissions and drivers

2.  Hands-on experience in creating user accounts; including user rights, security and groups
creation
Technical Skills:
 Installing Active Directory& Working with Local & Domain Accounts
 Installing & Configuring & Administrating DNS & DHCP Server
 Applying the GPO to the domain level and OU level
 Installing and configuring VPN,NAT & ICS
 Installing and configuring WDS, NAP.
 Installing and configuring WSUS, WINS servers.
DECLARATION:
I hereby declare that the above-mentioned information’s are correct up to my knowledge and I bear
the responsibility for the correctness of the above-mentioned particulars.
(N.Suresh Kumar)
Place: Bangalore
Date: