1. Sta. Rosa St., Poblacion, Daan Bantayan
Cebu City, 6013
Mobile: +63 922 221 6582
richdublin13@gmail.com
RICHARD C. DUBLIN
PROFILE Earned a Bachelor’s Degree in Information Technology in University
of Cebu Philippines. A motivated individual who has a great desire to
succeed with genuine commitment to quality of work.
SKILLS &
ABILITIES
 Installed desktop image, operating systems and applications.
 Researched and resolved problems on workstations and LAN, including IP
resolution, cabling problems, and peripheral malfunctions.
 Performed hardware and account setups for new employees
 Provided off hours support for high priority issues
 Set up and configured wireless access points and maintained client connectivity
 Provided maintenance, installation and configuration of network and workstation
hardware and software
 Undertook special projects as directed including MS Office upgrade and Hardware
upgrades.
 Maintained and supported remote clients.
 Recorded Problems and resolution details in the Remedy ticketing system.
 Installed, configured and maintained all desktop, laptop workstation and software
systems for office users.
 Maintained and troubleshot Operating Systems including Windows, Linux, and
MAC OS X in a domain environment.
EXPERIENCE AMEERATEL INC
IT SPECIALIST
April 16, 2013 – Present
8th floor No. 15 Gagfa IT Center F. Cabahug St.
Barangay Kasambagan Cebu City
Responsibilities:
 1st to 2nd level support or service desk experience supporting all types of computer
error and problems.
 Domain controller management, Active Directory Administering.
 Dialler setup, management and troubleshooting (Vicidial, Ameyo and Altitude.
 Administer Firewall such as (Sonicwall, Sophos UTM)
 Answer any technical queries/escalation from operations and from client
 Data and network security
 Maintenance of all desktop problems in all Window environment
 Creation /Deletion/Disable NT login account in AD
 Creation/Deletion of mailbox in Hosted server
 Setup CCTV camera

2. TRAINING/SEMINAR
“MCSA Windows Server 2012 R2”
RivanIT Training Center, 3F RCDC Building, Gov. Cuenco Ave., Banilad, Cebu City,
Philippines
April 14, 2016
“System, Application & Products (SAP)”
“Advance Business Application Programing”
University of Cebu
Cebu City, Philippines
July 16, 2011
“A Walkthrough on Microsoft’s .Net Technology”
University of Cebu
Cebu City, Philippines
July 12, 2011
“The Analyst’s Role in Project Management”
University of Cebu
Cebu City, Philippines
June 16, 2011
“Cisco Networking Academy Core Council of the Philippines”
Cebu Parklane International Hotel
Cebu City, Philippines
March 11, 2010
REFERENCES ROLAND DEL ROSARIO
Ameeratel, Inc.
COO
+63917 809 2530
ROY DINOPOL
Ameeratel, Inc.
IT Manager
+63925 481 2311
ANNE MARY MIRO
NCR Cebu Development Center
Senior Software Engineer
+6392 342 9238