1. Daniel Duncan
(423) 754-9332 / danielduncan33@gmail.com
EXPERIENCE
IT Systems Software Engineer / IT Manager
Sam Dong Inc., Rogersville, TN January 2014 to Present
 Promoted to IT Manager February 2016
 Developing a custom ERP solution for sales order entry, technical specification planning, work order creation,
production tracking and scheduling, QA inspection, invoicing, shipping/receiving, inventory control, and
interdepartmental communication
o Built in VB.NET using Visual Studio 2010 and/or 2015 Community Edition
o SQL Server 2014 back-end data storage and programmability
o SSRS reporting used both inside the system and outside the system via delivered reports
o Sales module’s invoicing is integrated with Quickbooks
 Integrated transAction Inventory Management System into the existing production system
 Provide tier 1 helpdesk support, including hardware/software support, plant floor application troubleshooting,
network/phone cabling, PC installations, and phone system issues
IT/Production Control
Sam Dong Inc., Rogersville, TN July 2012 to December 2013
 Began developing VB.NET based Order Tracking system with Access database back end
 Used Visual Studio 2010 to develop inventory tracking solutions to aid in production
 Developed short-term Excel-based order tracking system
 Wrote macros and formulas to automate many Excel workbooks used in production
 Assisted in production scheduling and manual work order creation
 Company Liaison, Production Tracking Project (Fall, 2013):
o Communicated requirements to outside developer about construction of an Access-based production tracking
system, modified VBA code after project delivery
IT Support, Johnson City Adult Education Center August 2011 to May 2012
 Provided general network/hardware maintenance and upgrades for school and literacy council websites. Developed
student records database and managed web design and development
IT Intern, Personal Computer Systems June 2011-August 2011
 Assisted with system builds and installations, computer/scanner/printer repair, and distance learning equipment
installations, rotating through each corporate department
EDUCATION
Bachelor of Science - Computer Science (Information Technology) August 2008 – May 2012
East Tennessee State University (ETSU), Johnson City, TN
 GPA: 3.7, University Honors Scholar
 Honors Thesis: “Exploring the Uses of ShellBag Data Within the Windows 7 Registry Using Powershell”
TECHNOLOGY SUMMARY
Systems: Windows 10/8.1/7/Vista/XP, Windows Server 2012/2008 R2/2003, UNIX
Databases: SQL Server 2014, Access 2013/2010, MySQL Suite
Languages: SQL, T-SQL, VB.NET, C++, Java, VBA, PL/SQL, C#, C, JavaScript, PHP, VBScript
Software: Visual Studio 2015/2010, Report Builder 3.0, PowerShell, Stimulsoft Reports, MS Office Suites
2003-2013, HeidiSQL 9.3, MS Visio, GanttProject, Netbeans IDE 7.3, Quickbooks v.13