1. Mark Jonas Garcia Rosero
A2-1-1 Cyberia Smart homes Cyberjaya Selangor, Malaysia 63000
Phone: 01119600167 E-Mail: mj_rosero03@yahoo.com
Education
Our Lady of Fatima University
Mc Arthur Hi-way, Valenzuela City
Bachelor of Science in Nursing
Graduated October 2009
Experiences
IBM ContactCenter
4th floor West Wing Persiaran Multimedia Cyberjaya Selangor 63000 Malaysia
Technical Support - Lenovo Services Hardware Support
September 2013 - Present
SITEL Philippines
9-10th Floor Winsum Bldg. Emerald Ave. Ortigas, Mandaluyong City
1. Quality Analyst Track Trainee - Ecolab IT Service Desk
January 2013 – August 2013
2. Quality Analyst Track Trainee - Microsoft Answer Desk Department
September 2012 – January 2013
3. Windows Tech Support Engineer - Microsoft Answer Desk Department
March 2012 – September 2012
4. Virus and removal team - Microsoft Answer Desk Department
January 2012 – March 2012
5. Software Support Engineer - Microsoft Networking Department
April 2011 – January 2012
6. Hardware Support Representatives - Dell XPS hardware and warranty support
September 2010 – March 2011
Computer Skills Software: 2010 MS Office (Excel, Word, and Power Point), Computer
Hardware Skills, Networking Skills, Set up and activation skills, General Assist skills and
Malware Removal for Microsoft Windows OS (XP, Vista, and Win7).
Achievements/Awards:
Microsoft Networking Top 1 Agent – July 2011
Microsoft Answer Desk Top 1 QA – September 2012
