Maradona Desir is seeking an IT support position where they can utilize their experience providing technical support and troubleshooting a variety of hardware, software, and networking issues. They have over 5 years of experience in help desk, IT support, and technical training roles. Maradona has strong technical skills including Windows, Active Directory, networking, and various applications. They are fluent in English and French with customer service and communication skills.

1. MARADONA DESIR
91 CEDAR LANE • ROSELLE, NJ 07203
PHONE (908) 425-2155 • E-MAIL DESIRMARADONA@YAHOO.COM
SUMMARY OF QUALIFICATIONS
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills
within a POS/ Help Desk support role. Works well independently, or in a group setting providing all facets of computer
Help Desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of
numerous software packages and operating systems.
Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and
concerns. Excellent communication and presentation capabilities.
HIGHLIGHTS AND PROFESSIONAL TECHNICAL TRAINING
Fluent in English and French
Understanding of business requirements, works well in team environment, strong customer focus
PC Repair and support
Hardware/ Software Installation and Configuration
Thin clients, Servers, Routers, Bridges and Switches
Network Setup, Maintenance, and Security: LANs, WANs, protocols, topologies, transmission media, and TCP/IP and
MAC protocol suite
System Diagnostic and Upgrades
Operating Systems: Windows 7, Vista, XP, Server 2008
Applications: Microsoft Office Suite 2007/2010, Adobe, Photoshop, Track-IT, Wire Shark, Astea
EDUCATION
2013 Lincoln Technical Institute Edison, NJ
Computer Networking and Security – Certificate –GPA 3.46
Excellent Attendance – Recipient of numerous Dean’s List Awards
HANDS ON TECHNICAL EXPERIENCE:
Built Computer from scratch; installed motherboard, CPU, fan, hard drive, floppy drives, RAM, NIC cards and power
supply unit
Installed CA server in a Domain Controller ; configured Digital Certificate Authority
Configured IPsec in Domain Controller
Setup Point- To- Point Protocol to establish a direct connection between two networking nodes
Installed RAS Server and Configure VPN
Installed and Configured Active Directory Domain , DNS, DHCP
Installed and Configured Printers
WORK EXPERIENCE
1/2016-6/2016 Barneys New York/Addison Group Lyndhurst, NJ
POS/ IT Support Analyst
training and support to end users and staff on POS, computer operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices,
and networking hardware products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and
implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls and/or e-mails regarding POS, PC and/or hardware problems.
Monitor and test PC performance and provide PC performance statistics and reports.
If necessary, liaise with third-party support and PC equipment vendors
Experience with trouble shooting Retail Systems Hardware and Software.
Work with end users to identify and deliver required POS and/or PC service levels.
Provide
Supporting the Store Systems including; POS & back office applications, polling and credit authorization systems,
hardware, communications, AJB, Tokenization/EMV and IPv4 configuration

2. Communicate with business unit(s) and IT cross-functional department teams, server/network, shared services as well as
co-sourced vendors.
Experience in Active directory, create new user account, group policy
Experience in designing and documenting systems for POS connected infrastructure systems such as a T-Log transfer
solution.
Knowledge of LAN/WAN hardware configuration and troubleshooting, (Switches, Modems/Routers).
Experience with Wireless Infrastructure.
Experience supporting a POS application development team and operations groups by troubleshooting and resolving
complex POS technical and communications related issues.
Ability to test, plan, document, standardize, and deploy POS infrastructure and supporting systems.
Experience documenting application installation and maintenance procedures.
Experience supporting Apple Devices – IPOD, IPAD, IMAC, IOS.
Experience working with SQL server database ,Updated customers/employees and adding transactions to customer's
profile
Operating Systems: Windows 7, Vista, XP, Server 2008
Applications: Microsoft Office Suite 2007/2010, Outlook, Adobe, , Track-IT, Dameware, RDP
4/2013-07/20015 Fuji Film/CGSINC Edison, NJ
Help Desk Technician
Routinely Exceed call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% First-call
Resolution ratio and an Average talk-time of 5.5 minutes -- well below 7-minute goal
Diagnose, Troubleshoot and Resolve a range of Software, Hardware and Connectivity issues
Excel in asking probing questions and researching, analyzing and rectifying problems
Troubleshoot and Configure problems Remotely while working Onsite
Configured LANs, WANs, protocols, topologies, transmission media, and TCP/IP and MAC protocol suite
Servers: Active Directory Domain , DNS, DHCP
Operating Systems: Windows 7, Vista, XP, Server 2008
Applications: Microsoft Office Suite 2007/2010,Microsoft Outlook2010, Adobe, Astea, Team Viewer, NetOP
3/2012-4/2013 Lincoln Technical Institute Edison, NJ
Computer Technician
Troubleshoot and Installed computer/network hardware and software
Converse with computer end users experiencing trouble in order to verify and document problems
Check with user guides technical manuals and additional documents to research and put solutions into practice
Emulate and repeat technical problems met by users
Provide systems, network and internet support to users
Developed and improved strong communication, customer service and technical skills
2/2009 -1/2012 Vino Volo Newark, NJ
Sales Associate
Key player in providing customer service, by providing detailed information about products
Generated sales in wine from restaurant by providing education and suggestions
Ability to maintain and exceed monthly sales goals
Attended employee training workshops