This document outlines the skills, education, work experience, and qualifications of an individual. It summarizes their experience in office applications, writing, design, operating systems, education including a bachelor's degree in mass communication and master's in business administration, languages spoken, work history in administration, customer relations, and customer service roles, awards and recognition received, internship experiences, references, and availability to begin work immediately.

1. SKILLS
Office Applications:
Microsoft Office: Word, Excel and
PowerPoint
Apple iWork: Pages, Numbers and
Keynote
Google Apps: Docs, Sheets, Slides
and Forms
Writing:
Scientific Research, Thesis
Technical Writing and Proofreading
Design and Video:
Adobe Creative Suite Applications
Operating Systems:
Windows, Apple OS X and Ubuntu
EDUCATION
De La Salle University
Dasmariñas
BACHELOR OF ARTS IN
MASS COMMUNICATION
(2006-2010)
POST GRADUATE DIPLOMA IN
BUSINESS ADMINISTRATION
(2011-2014)
MASTER’S DEGREE IN
BUSINESS ADMINISTRATION
(2011-2015)
LANGUAGES
Fluency:
I can confidently and empathically
connect with customers and co-
workers in English or Filipino
through oral and written forms.
Experience:
I became highly skilled in public
speaking & presentation, technical
writing, public relations and
proofreading through my diverse
education and work experience.
Special Trainings:
I underwent business telephone
etiquette, American slang, foreign
culture, idioms and accent
neutralization training as a
Customer Service Representative.
Business Degree Advantage:
My advanced degree in business
equipped me with knowledge to
converse about and understand
advanced financial and business
terms.
WORK EXPERIENCE
ADMINISTRATION & CUSTOMER RELATIONS OFFICER
Lightning Funder Lending Services, Incorporated | March 2013 – March 2016
As an Administration Officer:
 Aided in ensuring that the day-to-day office activities are running efficiently in line with the
consistently changing management objectives, goals and targets.
 Performed secretarial functions by maintaining filing systems, organizing
executives’ appointments, taking minutes of the meetings and coordinating logistic
arrangements.
 Took part in the talent acquisition process of the company by being the initial interviewer to
the potential employees and agents of the company.
 Contributed in the design and distribution strategy of marketing collaterals and business
process documents and also ensured that all are within the tightly allocated budget.
 Participated in monthly strategic management meetings and shared insights on how to
improve the policies, procedures and external communications of the company.
As a Customer Relations Officer:
 Attended to telephone and walk-in inquiries of potential customers to orient them about the
services that the company offers, its requirements and processes they have to go through.
 Served as a mediator to resolve the problems and complaints of the customers by
coordinating with the necessary company executives.
 Boosted the company’s image by providing professional and high-quality frontline services,
creating rapport with clients and forming quality customer relationships.
 Remained proactive on customer feedback and implemented policies to continuously improve
customer satisfaction and retention.
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services, Incorporated | Jan 2011 - October 2012
 Awarded 3 times for Customer Service Excellence Commendation.
 Underwent business telephone etiquette, American slang, foreign culture, idioms and accent
neutralization training.
 Provided comprehensive assistance to doctors, nurses, therapists, and medical facilities in the
United States with inquiries regarding the eligibility, benefits, claim status and processing of
their patients' health insurance account.
 Multi-tasked by creating a detailed and comprehensive report of each call then submitted
them to the appropriate departments while simultaneously assisting customers .
 Empathized and addressed grievances of the upset callers in such a way that they feel
assisted, valued and heard then reported such to the team leaders.
 Assured to meet the stringent monthly Key Performance Indicators (KPIs) set by the clients
while ensuring error-free calls evaluated by the Quality Assurance Team.
 Ensured confidentiality of patients’ personal health information by carefully following the
Health Insurance Portability and Accountability Act (HIPAA) of the United States.
 Walked-through callers who faced difficulty in using the company’s online services.
 As a front liner of the company, ensured a reputable image and delivered high standard level
of service to all callers by ensuring a smooth, positive and trouble -free experience.
email: faithereyesmba@gmail.com
linkedin: https://ph.linkedin.com/in/izzreyesmba
mobile: +639151808988

2. AWARDS AND
RECOGNITION
(3) CUSTOMER SERVICE
EXCELLENCE
COMMENDATIONS
2011-2012
APAC Customer Services, Inc.
MOST DYNAMIC SPEAKER &
CHAMPION SPEAKER
JANUARY 2012
Executive Communications
(EXECOMM) Awards 2012
RECOGNITION AS GUEST
SPEAKER
AUGUST 2015
Research Symposium, DLSU-D
Graduate School of Business
YOUTH LEADERSHIP
EXCELLENCE AWARD
MARCH 2006
Junior Chamber International
Philippines - Department of
Education
YOUTH GOVERNMENT
RECOGNITION
MARCH 2006
Municipal Youth Development
Council Provincial Internship as
Public Employment Office Head
SECOND HONORABLE MENTION
MARCH 2006
La Belle Montessori School
2ND DAN TAEKWONDO
BLACKBELT
JUNE 2005
Philippine Taekwondo
Association
EXTRA
CURRICULAR
De La Salle University
Dasmariñas
PEER COUNSELLOR
Student Wellness Center
(2006-2010)
VP FOR MEMBER RELATIONS,
VIOLINIST AND TRAINER
(2008-2010)
DLSU-D Encore String Ensemble
La Belle Montessori School
STUDENT COUNCIL
PRESIDENT
(2005-2006)
PUBLIC RELATIONS OFFICE INTERN
De La Salle University - Dasmariñas | May 2010 – July 2010
 Acted as a front liner by answering telephone inquiries and attending to the needs of the
visitors of the university.
 Produced articles for the publications including interviewing key persons, photo and written
documentation of events and writing the articles' content.
 Assisted in the production of videos through Adobe Premier and other marketing materials of
the university through Adobe Photoshop.
 Responsible for operating the audio-visual advertisements in the whole campus and ensuring
that the right content were presented at all times.
CHARACTER REFERENCES
Dr. Maribec Campos
Professor/Thesis Adviser
DLSU – Dasmariñas
+639164785958
cmaribec@yahoo.com
BRAND & COMMUNICATIONS INTERN
IBM Philippines, Incorporated | Feb 2010 – May 2010
 Assigned with secretarial duties such as answering the telephone, reproducing documents and
liaising with other departments.
 Liaised with media personalities and journalists to secure their attendance in the events of the
company to boost exposure.
 Created and designed all of the materials for presentation in events including PowerPoint,
video and audio presentations.
 Assisted in all functions needed for events that are held almost every week or more including,
but not limited to, photo documentation, booth set up, manning registration, PowerPoint
Presentation assistance and ushering for guests.
 Daily monitoring, valuation and compilation of all media exposure of the company and its
competitors.
Mr. Francis Loyola
Former Team Leader
APAC Customer Services, Inc.
+639175603387
jovenfrancis.loyola@xerox.com
Dr. Johnny Cabanias
Vice Chancellor/Professor
DLSU - Health Sciences
Institute +639175241063
+63464818000 local 5000
OTHER SIGNIFICANT INFORMATION
 25 years old, born on July 22, 1990 in Manila, Philippines.
REASONS FOR LEAVING EMPLOYMENT
 Lightning Funder Lending Services Incorporated – decided to seek a more challenging
job that enables her to grow personally, financially and professionally.
 APAC Customer Services Incorporated – looking to develop more skills for career growth
and development.
NOTICE PERIOD
 I am available to commence work immediately since I am not employed by any company.
email: faithereyesmba@gmail.com
linkedin: https://ph.linkedin.com/in/izzreyesmba
mobile: +639151808988