Andrew M. Fain is seeking a career in auto claims and has over 15 years of experience in the insurance industry. He has a Bachelor's degree in Justice Studies and minor in Religious Studies from Arizona State University. His experience includes working as an Auto Bodily Injury and Large Loss Specialist for Nationwide Insurance since 2015 and prior roles at The Hartford Insurance Group from 2002-2015 including Auto Bodily Injury Claim Representative and Auto Property Only Claim Representative. He has skills in claims investigation, analysis, negotiation, and customer service.

1. Andrew M. Fain
4385 N. 150th Ave.
Goodyear, AZ 85395
(623) 203-6609
afain2@cox.net
Objective To obtain a challenging and rewarding career in the Auto Claims field that will
effectively utilize my education, skills and experience.
Education Arizona State University in Tempe, AZ
Bachelor of Science Degree in Justice Studies
Minor in Religious Studies
Graduated: December 2001
GPA: 3.49
Experience Nationwide Insurance in Scottsdale, AZ from April 2015-Present
Auto Bodily Injury and Large Loss Specialist 04/27/15-Present
- Handle Large Loss claims involving fatalities, serious injuries and complex
multiple exposure losses
- Settle Auto Bodily Injury claims with Pro Se and Attorney Represented
Claimants
- Investigate and resolve automobile claims with Non-Standard and Standard
policies
- Interpret insurance policies to confirm/deny coverage
- Analyze evidence to determine liability in automobile collisions
- Independently manage my own caseload
- Operate various computer systems
- Work with a wide range of people: policyholders, claimants, body shop
managers, investigators, and attorneys
- Maintain a high level of customer service and quality files on a daily basis
The Hartford Insurance Group in Phoenix, AZ from May 2002- April 2015
Auto Bodily Injury Claim Representative 09/01/03-04/24/15
Auto Property Only Claim Representative 05/13/2002-08/31/03
- Handle Personal lines and Commercial lines claims
- Handle Total Loss auto claims
- Settle Auto Bodily Injury claims with Pro Se and Attorney Represented
Claimants
- Investigate automobile claims
- Interpret insurance policies to confirm/deny coverage

2. - Analyze evidence to determine liability in automobile collisions
- Independently manage my own caseload
- Answer a high volume of phone calls
- Operate various computer systems
- Work with a wide range of people: policyholders, claimants, body shop
managers, investigators, and attorneys
- Maintain a high level of customer service and quality files on a daily basis
Other Duties Included:
Acted as Interim Supervisor while position was being filled
Small Claims Handler
Arbitration Facilitator
Taught New Hire Negotiation Classes
Taught New Hire Organization Classes
Assisted in New Hire Training
Involved in Litigation Mentor Program
Involved in Bodily Injury Mentor Program
Safeway Food and Drug in Glendale, AZ
Cashier from August 1997- May 2001
- Operate cash register
- Work with management to promote high levels of customer service
- Team player in achieving superior customer service
- Help manage the productivity of courtesy clerks
- Proficiently handle customer relations
- Stock shelves
- Design and construct store displays
- Assist with the closing duties at night
- Answer phone calls
- Transport cash tills from registers to the office
- Annually promote contributions to Easter Seals, Westside Food Bank
and Jerry’s Kids
Courtesy Clerk from March 1997-August 1997
- Bagged groceries
- Greeted customers
- Answered phone calls
- Brought grocery carts into the store
- Trained new Courtesy Clerks
Skills MS Excel, MS Word, MS Outlook, MS Publisher, and PowerPoint
Honors Graduated Cum Laude, Arizona State University (December 2001)
Dean’s List, A.S.U. College of Public Programs (Fall 2000)
Dean’s List, A.S.U. College of Public Programs (Fall 2001)

3. Service Excellence Award, Safeway Food and Drug (Fall 2000)
Hartford Quarterly Top Performer (2nd Quarter 2003, 1st Quarter 2005,
2nd Quarter 2005, 3rd Quarter 2005, 4th Quarter 2005, 1st Quarter 2006,
2nd Quarter 2006, 3rd Quarter 2006, 4th Quarter 2006, 1st Quarter 2007,
2nd Quarter 2007, 3rd Quarter 2007, 4th Quarter 2007)
AIC Designation (2004)
AIS Designation (2007)