1. MELLE PATRICIA C. ESPINOSA
Contact No: 09989931430
Email address: melleespinosa@gmail.com
OBJECTIVE: To secure a position in a reputable and stable organization that provides career growth and
where acquired knowledge and skills can be fully utilized and further enhanced.
PERSONAL DATA: Born on March 16, 1992, a student of Master’s in Business Administration. I am a fast
learner, a good leader and good follower as well. Ican work under pressure with minimal supervision without
my work being compromised.I ensure that every projector responsibility given to me was done efficiently
and effectively.
EDUCATION:
University of Santo Tomas
Master’s in Business Administration (Completed 24 units)
2012 – Present
San Sebastian College Manila
Bachelor ofScience in Hotel and Restaurant Management
2008 – 2012
Dean’s Lister 2010 - 2011
Dean’s Lister 2011 – 2012
University of the East Manila
High School
2004 - 2008
WORK EXPERIENCE:
 Omega Healthcare
o Customer Service Representative (November 2014-August 2015)
Responsibilities: Identifying patient’s accounts, setting up paymentplan, adding insurance
for billing, sending invoice or letters to patients, answering law office/hospital/nursing
home/records retrieval companies’ inquiries regarding the patient’s bills.
o Quality Control Analyst (August 2015 – present)
Responsibilities: Auditcalls ofCSRs, provide feedback based on their audits through
sending them the audit form, regularly coach CSRs and make an action plan for them to

2. improve, attend weekly calibrations with the clients, assiston resolving escalated calls by
working on the entire account, investigates on possible call avoidance and rude calls.
 InterContinental Hotels Group
o IHG Rewards Customer Care Representative (May 2012 – September 2013)
Responsibilities: Enrolls new members, registering members for promotions, correcting
issues regarding missing points for stays, booking reservations for members, answers
inquiries regarding the program, provides solutions to guests especially for irate members.
o Live Chat Specialist for General Reservations
October 2013 - present
Responsibilities: Booking reservations through chat, providing hotelinformation, sells rooms
and packages through chat.
 Hotel H2O
October – December 2011
On-the-job training as F and B Coordinator
 The Aristocrat Restaurant Malate, Manila
March – May 2012
On- the-job training as Banquetand Catering Assistant for 180 hours and 120 hours as
receptionistand food attendant
 Captain’s Galley
On-the-job training as food attendant
November 2010
SEMINARS ATTENDED:
• Nov. 27, 2010 - March 19, 2011 - Leisure and AmusementManagement
Philippine Amusementand Gaming Corporation (PAGCOR), Ermita, Malate, Manila
• February 17, 2011 – Balloon Decorating Seminar
San Sebastian College, Recoletos, Manila
• July 31, 2010 – The Art ofFlair Bartending, Mixology and Barista 101
San Sebastian College, Recoletos, Manila
• February 13-14, 2010 – Housekeeping Seminar
Traders Hotel, Manila
• August 2, 2009 –Thinknology; Orientation Seminar On Professional Developmentand Property
ManagementSystem -College ofSt. Benilde International Training Center
• December 12, 2008 – Ultima Entre Pinoy Forum, Butchery and Meat Cutting Seminar
San Sebastian College, Recoletos, Manila
• November 29, 2008 –Personality DevelopmentSeminar by Ever Bilena Cosmetics Inc.
San Sebastian College, Recoletos, Manila

3. • August 16, 2008 –Scope in the Hospitality Industry, Hotel Familiarization Tour
Traders Hotel, Manila
CHARACTER REFERENCES:
Available upon request.