1. GIZELLE MARSHA DOMINGO
PERSONAL INFORMATION
Gender : Female
Nationality : South African
Marital Status : Single
Linguistic Ability : Equally fluent in English, Afrikaans
Email : ms.g.m.domingo@gmail.com
Tel : +971 50 540 8295
Career Objective:
To have a concrete exposure in the Hospitality industry and specially on day to day operations on a
five star level to continue grow and aspire to understand the International level of Hospitality.
Educational Background
Institution : Mercy Montessori Namibia
Year : 1st
year, Level 5
Remark : Completed
Institution : Montessori Teacher Preparation of Kansas City
Year : 2010-2012
Remark : Completed
Institution : Westville Senior Secondary School, P.E
Year : 2007
Remark : Graduated
WORK EXPERIENCE
Company : Atlantis, The Palm Dubai
Position : Call Centre Restaurant Reservations &
Business Centre Agent ( Active Multi-skilling agent)
Period : August 2014- present
Responsibilities
 Handle resort emergency calls adhering to the resort emergency policies and procedures and
refer calls to proper channels
 Treating internal and external customers fairly with respect while developing effective
customer networks
 Listening to questions and analyses to determine underlying needs of customers and to
rectify whenever possible, the customer’s concerns

2.  Handle, log, action and follow up any guest queries as quickly as possible through liaising
with the departments concerned to ensure customer satisfaction
 Assist in conducting customer satisfaction surveys
 To be up to date with the departmental revenue target and capture opportunities to support
various revenue generation programs
 Records and controls accurately wake up calls
 Resolving problems by clarifying issues, researching and exploring answers and alternative
solutions and escalating unresolved problems
 Communicate guest feedback through different channels like JD power, IFH and LQA so
team leaders and mangers can evaluate the data and minimize customer dissatisfaction
Company : Atlantis, The Palm Dubai
Position : Ticketing Agent
Period : August 2013- July 2014
Responsibilities
 Responsible for following the cash handling ticketing procedure properly and accurately,
including completing reports
 Assisted in providing friendly, efficient and informative service as well and accurate
transaction as I serve all the guests purchasing tickets to the water park
 Assisted in reporting any security issues to the team leader or assistant manager
 Assisted in collecting the RFID wristband in all entry/exit point and under the monorail on
the beach path
 Responsible for assisting hotel guests who are walking along the beach pass to obtain
wristbands without the inconvenience of going to the ticketing plaza
Company : Ebenezer Centre
Industry : Assemblies Church
Position : Data Capturer (Administration)
Period : January 2012 - until April 2013
Job Responsibilities
 Answering and screening phone calls, taking detailed messages and following up where
necessary
 General secretarial duties i.e. opening and distribution of post, office administration, and
stationery control, etc.
 Co-ordinate internal and external communication

3. Company : City Montessori School
Industry : Education
Position : Teacher
Period : February 2010 – December 2011
Job Responsibilities
 To provide quality teaching to children ages 3 to 6 years old and to enhance their foundation
in education
 To support their academic growth
Key Character Traits
 Excellent organizer with solid planning and problem-solving skills
 Self-starter who can work independently whilst handling multiple assignment and deadlines
 Quick learner who can quickly master all aspects of a job with limited training
 Assertive with a confidence-inspiring presence
REFERENCES
Karen Paulsen
Ebenezer Centre
041-456 3049
Bonita Potgieter
Principal at Montessori
041- 365 6860
Fallon Tsinonis
Aquaventure Ticketing
Assistant Manager
Atlantis, The Palm Dubai
971 55 200 4622
Sughandha Dsa
Manager of Resort Call Centre
Atlantis, The Palm Dubai
971 55 200 4479