Nangamso Matshaya is an experienced Office Manager and Personal Assistant with strong administrative skills. She has over 7 years of experience in roles supporting CEOs and senior management teams. Her experience includes diary management, travel arrangements, financial tracking, event planning, and ensuring smooth office operations. She has a certificate in Office Administration and qualifications in travel business management and computer skills.

1. Nangamso Matshaya 389 Kent Avenue, Randburg, Johannesburg 0837930937 n_matshaya@yahoo.com
PERSONAL PROFILE:
A friendly, versatile, well-polished and well-groomed individual with strong Office Administration and
Personal Assistant experience. I am a confident customer focused all-rounder that increases the
productivity of my team with my high level of organization, keen eye for detail and business intelligence.
Possessing proven ability to assist managers and team members in carrying out their functions by
providing a conducive environment, being an information resource and handling secretarial and
administrative tasks.
PROFESSIONAL EXPERIENCE:
Yookos Microblogging Network
Current Position: Office Manager/Team Personal Assistant September 2011 - Present
Responsible for assisting the C.E.O. and senior management team by providing administrative and ad
hoc support. Also responsible for Office Management.
Duties: Office of the CEO:
CEO diary and email management
Making international travel arrangements which include detailed itineraries, visa applications,
hotel bookings and thorough research of destinations.

2. Duties: Office Management and Administration (Procurement, Maintenance and Events
Management):
• Senior Management diary and email management.
• Writing reports and undertaking research projects for senior management.
• Scheduling and arranging internal and external meetings including catering, booking restaurants
and securing venues.
• Liaising with stakeholders to ensure they are furnished with required information.
• Liaising with all departments to ensure the efficient operation of the company.
• Tracking expenses, raising purchase orders and monitoring financial concerns.
• Arranging transportation and couriers for both colleagues and clients.
• Handling ad-hoc responsibilities as they occur to ensure high team productivity.
• Archiving and retrieving official documents from digital and physical libraries I maintain.
• Carrying out personal errands for the Department Heads
• Ensuring work environment is presented in a tip top manner and ensuring that our lovely offices
and meeting rooms look their best at all times and fit required purpose.
• Ensuring top notch office maintenance including facilities and building upkeep.
• Charged with the responsibility of planning, execution and closing of maintenance and upgrade
projects around the office.

3. Previous Position:
Team Personal Assistant/Office Administrator Jan 2012 - Dec 2012
Responsible for all the administrative processes within the Office, as well as providing general
Secretarial support to enable the smooth and effective running of the office.
Duties:
• Responsible for responding to enquiries by phone and email.
• Handled subscriptions, payments and renewals of required resources while providing general
administrative support to all areas of the business.
• Arranged all travel, meetings and appointments.
• Recorded office expenditure and managed various budgets.
• Used a range of office software, including email, spreadsheets and databases to carry out duties.
• Maintained office supplies of stationery, equipment and kitchen supplies.
• Organised regular team meetings and assisted with organisation of social events.
• Assisted with the recruitment of new staff and interns, including training and induction.
• Assisted various teams with ad-hoc tasks.
• Promoted to Office Manager/Team Personal Assistant

4. Previous Position:
Receptionist September 2011 - December 2011
Duties:
• Was responsible for meeting and greeting all guests.
• Rendered hospitality assistance for events and entertaining.
• Operated a busy switchboard: screening calls; assisting with general queries and transferring to
relevant personnel.
• Ordered stationary and general supplies for the company.
• Promoted to Team Personal Assistant/Office Administrator
Jawitz Property
Personal Assistant/Administrator September 2009 - March 2011
Duties:
• Managed the diary.
• Answered incoming calls.
• Assisted other members of staff.
• Worked with other local businesses, organizing promotions, social events.
• Processed invoices for contractors and paying bills.
• Handled any complaints, queries or problems relating to our tenancies.
• Organised repairs and ensured they were carried out to company timescales.
• Assisted with advertising and promotional campaigns.

5. KEY SKILLS & COMPETENCIES:
• Experience and knowledge of Microsoft Word, PowerPoint, Excel, Outlook, Project, OneNote.
• Excellent communication skills able to liaise confidently with senior management and broad
range of individuals.
• Good understanding of Director level responsibilities; team dynamics and how to assist.
• An excellent level of attention to detail and problem solving skills.
• Able to work on own initiative and to tight deadlines in a fast paced environment.
• Excellent word processing, shorthand and effective minute taking and IT skills.
• Ability to prioritise workload in a demanding team environment.
• Numerically adept and broad mental aptitude.
LANGUAGES:
English; Zulu; Isixhosa; Sotho & Afrikaans.
OTHER PERSONAL DETAILS:
Date of Birth: 6 April 1983
Gender: Female
Marital Status: Single
Hobbies: Reading, writing

6. ACADEMIC QUALIFICATIONS:
Institution: Damelin
Qualification: Certificate in Office Administration
Year Completed: 2013
Institution: IATA Training and Development Institute
Qualification: Diploma in Managing a Travel Business
Year Completed: 2016
Institution: Laptec Computer College
Qualification: Certificate in Computer Skills/ICDL Aligned
Year Completed: 2005
Institution: PE College
Qualification: Matric
Year Completed: 2003
CERTIFICATIONS:
Institution: Lynda.com
Qualification: Project Management Simplified
Year Completed: July 2016- July 2016

7. Institution: Lynda.com
Qualification: Communication Fundamentals
Year Completed: July 2016- July 2016
Institution: Lynda.com
Qualification: Enhancing Your Productivity
Year Completed: August 2016- August 2016
Institution: Lynda.com
Qualification: Gantt Charts Explained
Year Completed: August 2016- August 2016
Institution: Lynda.com
Qualification: Note Taking for Business Professionals
Year Completed: August 2016- August 2016
Institution: Lynda.com
Qualification: Managing Small Projects
Year Completed: July 2016- July 2016

8. Institution: Lynda.com
Qualification: Solving Common Project Problems
Year Completed: August 2016- August 2016
Institution: Lynda.com
Qualification: Time Management Fundamentals
Year Completed: September 2016- September 2016
Institution: Lynda.com
Qualification: Online Marketing Fundamentals
Year Completed: August 2016- August 2016
REFERENCES:
1. Jome Akpoduado jomea@yookos.com 083 793 0939
2. Lisa Spiff lisanoritha@yahoo.com 083 793 0956
3. Tomisin Fashina tomisin@yahoo.com 083 280 5420