SlideShare a Scribd company logo
1 of 2
Download to read offline
Tyler S. Farmer
11510 E. Buckeye Ave.  Spokane Valley, WA 99206  (360) 480-5399  tyler1027@yahoo.com
PROFESSIONAL SUMMARY
 Extensive background in Management including experience in recruiting, hiring, and developing management trainees and interns.
 Extensive background in Customer Service including energetic, result-driven professional with years of experience in a fast paced customer
service environment. A high track record of conferring with customers by telephone or in person to provide information about products or
services. Well-versed in resolving customers’ complaints by performing activities such as addressing the issue, exchanging merchandise,
refunding money, or adjusting the billing.
 Extensive background in Sales including energetic and self-directed inside and outside sales professional with over four years of
experience. Prepared effective action plans and schedules and participated in marketing plan design and education. Handled and
resolved any complaints or concerns from customers and accounts. Worked with company staff to develop and effectively close sales.
Awarded multiple times as top salesman in the region.
PROFESSIONAL EXPERIENCE
ENTERPRISE HOLDINGS INC. — Spokane, WA
Enterprise Holdings INC. is the largest car rental company and operates three brands; Alamo, Enterprise and National. The company
operates in three segments, car rental, car sales and truck rental.
Branch Manager – Enterprise 03-2015 to Present
Duties & Responsibilities:
 Manage overall branch operations and supervise the management team.
 Develop overall branch business and operational strategy.
 Proactively seek process improvement to ensure high quality customer service.
 Establish overall training and development strategy for branch employees.
 Conduct and participate in the recruitment, interviewing and hiring of branch employees.
 Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business.
 Develop overall sales and marketing strategy for branch.
 Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for
uncollectible accounts, and recommending accounts for referral to collection.
 Review and analyze reports, financial statements and billing.
Assistant Manager – Alamo, Enterprise and National 03-2014 to 02-2015
Duties & Responsibilities:
 Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter,
customer flow, and telephone service, as well as training by example.
 Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
Some examples include: approving rate deviations, approving rentals for drivers under 25 and over 70 years of age and approving
cash deposit rentals and unusual credit card and rental requests.
 Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business.
 Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process
to promote and sell optional protection products.
 Supervise, mentor, train, coach, evaluate and develop staff.
 Prepare effective and timely employee reviews and participate in the review process.
 Evaluate fleet mix and utilization.
 Manage overall branch operations in absence of and/or request of the Branch Manager.
 Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers’ recalls, breakdowns and accident
damage.
Management Trainee – Enterprise 09-2012 to 02-2014
Duties & Responsibilities:
 Develop skills to market to local business partners and build solid, long-lasting relationships with key business decision-makers.
 Responsible for understanding cost control, reading your branch’s P&L statement and understanding what it takes to run a
profitable business.
 Learn how to effectively communicate, influence and interact with all types of customers, vendors and co-workers.
 Develop proper sales techniques to problem solve and conflict manage.
SHOPKO — Lacey, WA
Shopko Stores focuses on a select product range across US small and rural areas. The company operates more than 320 stores in more than
20 states across the Midwest, Mountain, and Pacific Northwest regions; pushing high-margin categories such as casual apparel, health and
beauty aids, and housewares.
Home Entertainment Supervisor – Shopko 05-2004 to 09-2012
Duties & Responsibilities:
 Provide direct assistance to the Manager in the assigned Hardlines area.
 Oversee teammate training.
 Monitor the sales floor to ensure teammates are performing assigned duties.
 Provide input and direction to teammates on enhancing the customer experience.
 Providing input on performance reviews and positive discipline actions.
 Responding to corporate e-mail and directives.
 Ensuring customers receive courteous service.
EDUCATION
EASTERN WASHINGTON UNIVERSITY - Cheney, WA
Bachelors of Business Administration in Economics and Finance, 2012
 Dean’s List
 Alpha Kappa Psi – Member of Fundraiser Committee Chair and Member of Professional Committee Chair
SOUTH PUGET SOUND COMMUNITY COLLEGE – Olympia, WA
Associate of Arts Degree, 2009
 Dean’s List
HIGHLIGHTS
 Ranked #1 Management Trainee in our Region
 Ranked #1 Assistant Manager in the Region
 Ranked #2 Branch Manager in the Region
 Received award for #1 Branch in the Region
 Receive award for highest customer service score in the region
 Multiple awards for sales elite

More Related Content

What's hot

Copy of Frank De Marco Resume 1 (1)
Copy of Frank De Marco Resume 1 (1)Copy of Frank De Marco Resume 1 (1)
Copy of Frank De Marco Resume 1 (1)Frank De Marco
 
MANOJ KUMAR A 2 cv
MANOJ  KUMAR A 2 cvMANOJ  KUMAR A 2 cv
MANOJ KUMAR A 2 cvManoj Kumar
 
Jason Fresh Closer Car Sales Resume
Jason Fresh Closer Car Sales ResumeJason Fresh Closer Car Sales Resume
Jason Fresh Closer Car Sales ResumeJason Fresh
 
MD-BrownCris (1)
MD-BrownCris (1)MD-BrownCris (1)
MD-BrownCris (1)Cris Brown
 
Experienced Multi Unit District Manager Resume
Experienced Multi Unit District Manager ResumeExperienced Multi Unit District Manager Resume
Experienced Multi Unit District Manager ResumeKevin Macaw
 
Jim Hill Resume sales professional
Jim Hill Resume sales professionalJim Hill Resume sales professional
Jim Hill Resume sales professionalJim Hill
 
Jayne Griffith Resume 1.PDF
Jayne Griffith Resume 1.PDFJayne Griffith Resume 1.PDF
Jayne Griffith Resume 1.PDFJayne Griffith
 
Rob Resume 2015 No
Rob Resume 2015 NoRob Resume 2015 No
Rob Resume 2015 NoRobert Moll
 
TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016Tiffanye Camden
 
Edward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-ResumeEdward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-ResumeEd Barm
 
Rashee Coleman Resume Sales 2016
Rashee Coleman Resume Sales 2016Rashee Coleman Resume Sales 2016
Rashee Coleman Resume Sales 2016Rashee Coleman
 
LEJANI FILIO Resume 2
LEJANI FILIO Resume 2LEJANI FILIO Resume 2
LEJANI FILIO Resume 2Lejani Filio
 
Josh Carson Resume 6:4:2015
Josh Carson Resume 6:4:2015Josh Carson Resume 6:4:2015
Josh Carson Resume 6:4:2015Joshua Carson
 

What's hot (20)

Copy of Frank De Marco Resume 1 (1)
Copy of Frank De Marco Resume 1 (1)Copy of Frank De Marco Resume 1 (1)
Copy of Frank De Marco Resume 1 (1)
 
MANOJ KUMAR A 2 cv
MANOJ  KUMAR A 2 cvMANOJ  KUMAR A 2 cv
MANOJ KUMAR A 2 cv
 
Jason Fresh Closer Car Sales Resume
Jason Fresh Closer Car Sales ResumeJason Fresh Closer Car Sales Resume
Jason Fresh Closer Car Sales Resume
 
Michael Kalansky_Resume_
Michael Kalansky_Resume_Michael Kalansky_Resume_
Michael Kalansky_Resume_
 
MD-BrownCris (1)
MD-BrownCris (1)MD-BrownCris (1)
MD-BrownCris (1)
 
Experienced Multi Unit District Manager Resume
Experienced Multi Unit District Manager ResumeExperienced Multi Unit District Manager Resume
Experienced Multi Unit District Manager Resume
 
Jim Hill Resume sales professional
Jim Hill Resume sales professionalJim Hill Resume sales professional
Jim Hill Resume sales professional
 
Tonia-Hamilton (2) (5)
Tonia-Hamilton (2) (5)Tonia-Hamilton (2) (5)
Tonia-Hamilton (2) (5)
 
Jayne Griffith Resume 1.PDF
Jayne Griffith Resume 1.PDFJayne Griffith Resume 1.PDF
Jayne Griffith Resume 1.PDF
 
Revamped resume 3
Revamped resume 3Revamped resume 3
Revamped resume 3
 
Rob Resume 2015 No
Rob Resume 2015 NoRob Resume 2015 No
Rob Resume 2015 No
 
TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016
 
Carson's Resume
Carson's ResumeCarson's Resume
Carson's Resume
 
Edward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-ResumeEdward-Barm-Sales-Executive-Resume
Edward-Barm-Sales-Executive-Resume
 
Rashee Coleman Resume Sales 2016
Rashee Coleman Resume Sales 2016Rashee Coleman Resume Sales 2016
Rashee Coleman Resume Sales 2016
 
JMPv1
JMPv1JMPv1
JMPv1
 
LEJANI FILIO Resume 2
LEJANI FILIO Resume 2LEJANI FILIO Resume 2
LEJANI FILIO Resume 2
 
Josh Carson Resume 6:4:2015
Josh Carson Resume 6:4:2015Josh Carson Resume 6:4:2015
Josh Carson Resume 6:4:2015
 
SALESRESUME15
SALESRESUME15SALESRESUME15
SALESRESUME15
 
ndubuisi
ndubuisindubuisi
ndubuisi
 

Similar to Tyler Farmer - Resume

Similar to Tyler Farmer - Resume (20)

professional.resume
professional.resumeprofessional.resume
professional.resume
 
Jensresume2016.pdf
Jensresume2016.pdfJensresume2016.pdf
Jensresume2016.pdf
 
Marie Cancilla Resume
Marie Cancilla ResumeMarie Cancilla Resume
Marie Cancilla Resume
 
Lonny Cotham Resume LinkedIn
Lonny Cotham Resume LinkedInLonny Cotham Resume LinkedIn
Lonny Cotham Resume LinkedIn
 
Amy Resume
Amy ResumeAmy Resume
Amy Resume
 
ABW 3.21.16
ABW 3.21.16ABW 3.21.16
ABW 3.21.16
 
NewResume2016
NewResume2016NewResume2016
NewResume2016
 
PDF RAND HAMILTON RESUME - Sales 2015
PDF RAND HAMILTON RESUME - Sales 2015PDF RAND HAMILTON RESUME - Sales 2015
PDF RAND HAMILTON RESUME - Sales 2015
 
July 2016 Monahan Resume and Cover letter
July 2016 Monahan Resume and Cover  letterJuly 2016 Monahan Resume and Cover  letter
July 2016 Monahan Resume and Cover letter
 
Schnell_Lorne_Resume
Schnell_Lorne_ResumeSchnell_Lorne_Resume
Schnell_Lorne_Resume
 
Untitled 1
Untitled 1Untitled 1
Untitled 1
 
Renee_Arellano_Resume[1].pdf
Renee_Arellano_Resume[1].pdfRenee_Arellano_Resume[1].pdf
Renee_Arellano_Resume[1].pdf
 
RESUME LINK
RESUME LINKRESUME LINK
RESUME LINK
 
T lee resume 1016 1-2
T lee resume 1016 1-2T lee resume 1016 1-2
T lee resume 1016 1-2
 
Julia 2015 Resume
Julia 2015 ResumeJulia 2015 Resume
Julia 2015 Resume
 
General Resume
General ResumeGeneral Resume
General Resume
 
AAMIRcvPICTURE
AAMIRcvPICTUREAAMIRcvPICTURE
AAMIRcvPICTURE
 
Bernstein, Eric - Resume FINAL
Bernstein, Eric - Resume FINALBernstein, Eric - Resume FINAL
Bernstein, Eric - Resume FINAL
 
Matthew Barnes Resume
Matthew Barnes ResumeMatthew Barnes Resume
Matthew Barnes Resume
 
Anne Fowler Resume
Anne Fowler ResumeAnne Fowler Resume
Anne Fowler Resume
 

Tyler Farmer - Resume

  • 1. Tyler S. Farmer 11510 E. Buckeye Ave.  Spokane Valley, WA 99206  (360) 480-5399  tyler1027@yahoo.com PROFESSIONAL SUMMARY  Extensive background in Management including experience in recruiting, hiring, and developing management trainees and interns.  Extensive background in Customer Service including energetic, result-driven professional with years of experience in a fast paced customer service environment. A high track record of conferring with customers by telephone or in person to provide information about products or services. Well-versed in resolving customers’ complaints by performing activities such as addressing the issue, exchanging merchandise, refunding money, or adjusting the billing.  Extensive background in Sales including energetic and self-directed inside and outside sales professional with over four years of experience. Prepared effective action plans and schedules and participated in marketing plan design and education. Handled and resolved any complaints or concerns from customers and accounts. Worked with company staff to develop and effectively close sales. Awarded multiple times as top salesman in the region. PROFESSIONAL EXPERIENCE ENTERPRISE HOLDINGS INC. — Spokane, WA Enterprise Holdings INC. is the largest car rental company and operates three brands; Alamo, Enterprise and National. The company operates in three segments, car rental, car sales and truck rental. Branch Manager – Enterprise 03-2015 to Present Duties & Responsibilities:  Manage overall branch operations and supervise the management team.  Develop overall branch business and operational strategy.  Proactively seek process improvement to ensure high quality customer service.  Establish overall training and development strategy for branch employees.  Conduct and participate in the recruitment, interviewing and hiring of branch employees.  Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business.  Develop overall sales and marketing strategy for branch.  Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection.  Review and analyze reports, financial statements and billing. Assistant Manager – Alamo, Enterprise and National 03-2014 to 02-2015 Duties & Responsibilities:  Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.  Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving rentals for drivers under 25 and over 70 years of age and approving cash deposit rentals and unusual credit card and rental requests.  Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business.  Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products.  Supervise, mentor, train, coach, evaluate and develop staff.  Prepare effective and timely employee reviews and participate in the review process.  Evaluate fleet mix and utilization.  Manage overall branch operations in absence of and/or request of the Branch Manager.  Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers’ recalls, breakdowns and accident damage. Management Trainee – Enterprise 09-2012 to 02-2014 Duties & Responsibilities:  Develop skills to market to local business partners and build solid, long-lasting relationships with key business decision-makers.
  • 2.  Responsible for understanding cost control, reading your branch’s P&L statement and understanding what it takes to run a profitable business.  Learn how to effectively communicate, influence and interact with all types of customers, vendors and co-workers.  Develop proper sales techniques to problem solve and conflict manage. SHOPKO — Lacey, WA Shopko Stores focuses on a select product range across US small and rural areas. The company operates more than 320 stores in more than 20 states across the Midwest, Mountain, and Pacific Northwest regions; pushing high-margin categories such as casual apparel, health and beauty aids, and housewares. Home Entertainment Supervisor – Shopko 05-2004 to 09-2012 Duties & Responsibilities:  Provide direct assistance to the Manager in the assigned Hardlines area.  Oversee teammate training.  Monitor the sales floor to ensure teammates are performing assigned duties.  Provide input and direction to teammates on enhancing the customer experience.  Providing input on performance reviews and positive discipline actions.  Responding to corporate e-mail and directives.  Ensuring customers receive courteous service. EDUCATION EASTERN WASHINGTON UNIVERSITY - Cheney, WA Bachelors of Business Administration in Economics and Finance, 2012  Dean’s List  Alpha Kappa Psi – Member of Fundraiser Committee Chair and Member of Professional Committee Chair SOUTH PUGET SOUND COMMUNITY COLLEGE – Olympia, WA Associate of Arts Degree, 2009  Dean’s List HIGHLIGHTS  Ranked #1 Management Trainee in our Region  Ranked #1 Assistant Manager in the Region  Ranked #2 Branch Manager in the Region  Received award for #1 Branch in the Region  Receive award for highest customer service score in the region  Multiple awards for sales elite