1. ARQUELIO FELICIANO VEGA
SUMMARY
Versatile leader with cross-functional management qualifications to direct teams through inevitable and perpetual change
based on experience-backed reasoning, exceptional timing, strategic solutions and ability to sell corporate vision to
employees and products/services to customers. Champion of revenue growth by leveraging expertise in retail management,
marketing, finance, customer service, and cross selling to expand touch points and levers adding value to ongoing customer
communication processes. Exceptional role model, team builder and catalyst; effective uniting and harmonizing
organizations; attracting commitment, fueling and energizing people.
Key Strengths
 P&L Management and Business Performance Improvement Strategies
 Budgeting, Financial Forecasting and Analysis
 Growth Management and Business Development
 Personnel Recruiting, Selection, Training and Development
 Operational / Financial Reporting and Control
 Procurement and Inventory Management Services
 Building Customer Relationships
 Selling Value and Benefits
 Organizing Plans, Activities and Events to Drive Interest and Launch New Products
 Connecting with Accounts through Spanish and English language fluency
CAREER HIGHLIGHTS
DORAL BANK (1999 – 2015)
Sixteen years of service in retail branch and operations management in various locations across the island with
consistent record as a top performer, delivering revenue and profit growth against a backdrop of tumultuous
organizational change in a turbulent economy. Boosted resiliency by perfecting management style, sales execution, and
developing strong long-term account relationships by providing unwavering customer service.
Branch (Store) Manager, 2007-2015
Galeria Paseos Mall, 2014-2015
Las Catalinas Mall, 2010-2014
Bairoa, 2010
65th Infantry, 2010
Guayama, 2009
Cayey, 2007-2009
Promoted from short stint as District Manager and 8-years as Operations Manager to accelerate growth, fee income, and
profitability of branch units on the decline and in need of new firepower to jumpstart stalled revenue. For each new
assignment conducted site analysis, risk, market and operational assessment, evaluated staff performance and efficiency,
and communication processes. Developed new solutions and strategic programs to address areas of deficiency and
advance opportunities to grow deposits, credit/loan portfolios, advance personnel training and increase customer
satisfaction.
Managed P&L, including sales, strategic marketing, business development, lending operations, service, and human
resources. Courted business relationships with non-profit organizations, professional associations, and government
agencies; delivered presentations, drove sales and cross-selling opportunities via active participation in social, community,
and business events. Supervised and coached varied workforce—9 to 25 tellers, customer service representatives, loan
officers, service managers, and personal bankers—monthly deposits ranging from $ 70,000,000.00 to $ 100,000,000.00
and loan portfolios fluctuating from $ 25,000,000.00 to $ 75,000,000.00.
 Championed growth in all assignments; revamped operations, increased sales, net income and profitability…
Las Catalinas Mall:
 Achieved 125% deposit growth rate ($85M to $170M) earning Best Deposit Performance Branch award.
Bairoa:
 Grew commercial loan portfolio from $75M to $83M.
Guayama:
 Identified staff requirements and facilitated training on products, sales tactics, and customer service.
 Advanced deposit growth from $5M to $7M in 3-week span by leading marketing, cold calling and account
servicing initiatives.
787.247.1846
ark_feliciano@outlook.com  ark_feliciano@yahoo.com
San Juan, PR 00918

2. 2 Arquelio Feliciano Vega
Cayey:
 Delivered over $11M in new deposits in an 18-month period.
 Co-managed Lean Six Sigma Project contributing to improved bank operations, increased work productivity,
elimination of repetitive jobs, and enhanced bank competitiveness.
 Increased transaction time 65% through the implementation of digital systems.
 Applied highly developed finance, marketing, business management, people skills to train associates and create a
quality-service environment.
 Held Acting District Manager for 3-month span with oversight for four branch units improving service quality and
remedying confrontational relationships with staff.
Operations Manager, 1999-2007
Catalinas Mall, Baldrich, Humacao and Caribe Branches
Retained by bank President to impact operations by assuming administrative management of branch offices, supervising
branch activities, personnel, and daily branch reports. Assisted and supported branch managers in all aspects of
operations, lending, product sales, customer service, loss prevention, security and safety, loan transactions, and
compliance with bank policies and procedures.
 Spearheaded branch audit program identifying deficiencies in standard operating procedures in areas of service,
processes, and compliance to corporate and regulatory standards. Subsequently, headed staff retraining/refresher
program to ensure compliance measures were addressed and met.
 Developed new deposit and loan business by deploying strong relationship marketing techniques and outstanding
customer service.
 Evaluated and reconfigured customer service areas improving workflow and access to drive-thru and ATMs.
 Formally recognized for achievements as 2004 Most Outstanding Employee.
EUROBANK (1996-1999)
Operations Manager / Personal and Commercial Loan Officer
Promoted from short stint as teller, based on business aptitude, loan knowledge, leadership abilities and communication
skills to develop new business.
Targeted prospects and developed business relationships, uncovered needs and provided solutions by cross-selling
financial products and services. Counseled and advised on bank services, deposit accounts, loans (commercial, personal),
IRAs, and CDs. Maintained oversight for daily operations, sales, customer satisfaction, staffing/human resources (hiring,
appraisals, disciplinary action, training and development); monitored and enforced branch policies and procedures,
generated delinquency, compliance and loan statistics.
 Designed and implemented strategies profitably building customer base, value, transactions, and market share—
cultivating a service-oriented business dedicated to providing solutions to clientele and solving customers’ problems.
 Trained, coached, and ingrained exceptional service concept to all employees; instructed on how to turn service
requests into sales opportunities.
EARLY CAREER
BANCO POPULAR DE PUERTO RICO (1993-1996) PUEBLO SUPERMARKET (1989-1993)
Teller Assistant Manager / Dairy Products
EDUCATION / TRAINING
Business Administration / Accounting  Inter-American University of Puerto Rico, San Juan, PR
Bank Operations Certification  Commerce and Banking Institute, San Juan, PR
Workforce Management for First Time Resolution | Employee Relations for Productive Environments | Building a Sales
Service Culture | Reaching your Next Level of Accountability | Effective Supervision | Sexual Harassment and Hostile
Work Environment Prevention | Personnel Administrative Aspects | Finance Management
TECHNICAL PROFICIENCIES
MS Office (Word, Excel, Outlook, and PowerPoint), Oracle, SAP